We are a locally owned and operated Appliance Repair and Service company that does in-home service, and specialty and custom installation. We can do fast same day repair and can service all brands of major appliances. We are BBB Accredited and licensed and insured.
Had a problem with clothes washer. Repair person had to look at manual and did not know what the problem was or how to resolve it. Repairman from manufacture's recommended service company diagnosed immediately.
Description of Work: None
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$50
Dennis N.
12/2012
4.0
appliance repair, tv repair
+ 0 more
Because of the incorrect diagnosis over the phone, the correct circuit board had to be ordered and a new visit required for the repair. The tech explained to me that Panasonic's policy is to conduct a diagnosis over the phone because their tvs' are designed for this. I don't understand why Panasonic couldn't send a technician out for the initial visit to perform the diagnosis and have the necessary parts in the service vehicle. The delay was a problem with the manufacturer's policy and not Appliance Factory Service.
Description of Work: The TV was under the manufacturer's warrantee. When I called Panasonic, they said that some diagnostics could be performed over the phone by holding some buttons on the TV panel. Their assessment was a bad power supply board. This information was provided to Appliance Factory Service (AFS). Turned out that the diagnostics was incorrect. The technician determined that another circuit board was faulty which required ordering and scheduling another date/time for another visit.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Michelle H.
07/2012
5.0
appliance repair
+ -1 more
Very good overall experience. The electrician was kind and knew his job and did it effeciantly. I thought it would take all day, but it was suprisingly fast.
Description of Work: This is a very good company with an excellent electrician that is knowlegeable and kind. I would use this company again for appliance repair needs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
MELODIE H.
11/2005
4.0
appliance repair
+ -1 more
I was satisfied with my overall experience. I have yet to repair the fuse on the oven because of the dollar amount, but now I know how to clean my stove top the next time it won't light properly.
Description of Work: Both my GE oven and stove top needed work. The oven clock is hardly readable anymore because the LED has blown a fuse. The service agent took a look at it and diagnosed a fix for $320. He then looked at the stove where only 2 of my 4 burners would gas light. He took a toothpick and cleaned out the grooves and now it works perfectly.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
TV Repair
FAQ
Appliance Factory Service is currently rated 3.8 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:30 AM - 4:30 PM
Appliance Factory Service accepts the following forms of payment: Check,Discover,MasterCard
No, Appliance Factory Service does not offer free project estimates.
No, Appliance Factory Service does not offer eco-friendly accreditations.
No, Appliance Factory Service does not offer a senior discount.
No, Appliance Factory Service does not offer emergency services.