Appliance Factory Outlet & Mattresses

Description of Work: This place is absolutely horrible the entire experience was the worst . Super unorganized and unprofessional company. They will lie to you to get a sale then won't take accountability. The manager mike was the worst even hung up on me .yes I was frustrated because he went from it's our fault I apologies your right we will fix it to not our problem don't know what to tell you I have call recordings proving him accepting that they marked our finance with wells Fargo down incorrectly and started the finance sooner then they said. Their sales rep told me it doesn't start until the items are in stock and mile second it and verified the utems wernt in-stock for almost 5 month after purchase. Big companies that treat people like this that are helpless are the worst. Unfortunately for them I'm an avid reviewer. . I'm well acclimated to consumer protection laurses that meed ts and very well acclimated to proper paths to file complaints to insure these violations of the fare consumer protections act is not violated anymore. You cannot lie to people to create sales then harm individuals in which occurred in my case . Highly highly recommend not using this buisiness. What kind of manager hangs up un people . I mean seriously be professional empathetic to your mistakes and the reprocususions to others that are harmed be a civilized adult and don't hang up on people especially when you know your in the wrong. I'd give less then 1 star if I could fix your wrong doings parker Co location

Description of Work: Not what the provider did, its what they didn't do. We are still waiting on delivery of our kitchen appliances, hopefully they will come soon. They missed the promised delivery date, and said they are "doing everything thy can" for us, but we can't even get them to call us back. Had I known this was going to be such a terrible experience, I would have spent hundreds of dollars more elsewhere.

Description of Work: Purchased and installed new GE Monogram stove top and downdraft.

Description of Work: Provider sold appliances and refused to give refund(without 25% restocking fee) when they would not fit.

Description of Work: ? ?This experience has been a nightmare. First, we went to AFW to buy a GE Monogram stove top and downdraft. We gave the sales associate the exact model numbers, which he read back correctly. He then had us view the monitor. They were correct. We paid and arranged for installation. Our daughter let the installer in, and the problems started. The installer?called and said that the granite wasn't "straight" and that the downdraft wouldn't sit flat against it. I specifically told him that if there was a problem with the granite cut, to NOT install the downdraft and that I would have the granite guy come out to fix it. He said it would be "fine". When I got home, I saw that he had installed a different stove than the numbers I recited to the salesman (and he had recited back,) that the stove was discolored and scratched, that the downdraft was not parallel with the stove and not centered above the stove, and that the downdraft did not move correctly when going up and down. I immediately checked my receipt and saw that the number on the receipt matched the stove that was installed, which means that the salesman must have changed the numbers to get rid of an older model appliance, since the numbers that I saw and that he recited back to me were CORRECT.? ? ?I called AFW several times over the next day or two with no response, and finally went to the store on the weekend. I was given numerous phone numbers to call, none of which helped me straighten out exchanging the stove. I went back the following weekend, and?sent the salesman photos showing the scratches and discolorations, and he said that he sent them to their GE rep, but that I may have to pay a "restocking" fee of 25% since the stove was used, (I was supposed to go for several weeks without being able to cook because they chose not to handle my issue in a timely manner??) ?In the mean time, I've noticed that this older model stove often doesn't turn down the heat when you turn down the controls.?I haven't heard from the GE rep?either.? ? ?I also contacted Brand Source, which is AFW's installation company, and the managers were at first very conciliatory, stating that they would send someone out to fix the poor installation. The night before he was supposed to come out the tech?called and told me I'd have to pay to fix the installation. I told him I would not pay to fix his error, and reminded him that I had told him on the phone that if their was a problem with the granite?that he should not install the downdraft and he flat out lied, and said "that never happened." The next day, I called his manager, who had previously said he would make sure it was fixed, said they had to charge me again, because they couldn't send a tech out for half a day without pay. So evidently the technicians work only on what they're paid by the client, which explains why an installation that was supposed to cost $290 cost $475!! I sent him numerous pictures of the installation problems, and he (the manager agreed that he could see it was not centered or placed correctly, but that he would have to speak to "his manager" before he could help me. He said he would call me the next day, which was the day before Thanksgiving.) He did not call, and it has been 6 days. Today I called Brand Source "President's Hotline", which as near as I can tell is nothing but an answering machine, because this is the second time I've called it, and have not yet received a response of any kind.? ? So, AFW sent me the wrong stove, deliberately I believe, and their installation company is incompetent at best, and installed it completely ****-eyed, and will not do anything to correct their error.? DO NOT SHOP THERE!!!!?

Description of Work: Was sold most of entire kitchen worth of appliances. Most of the stuff currently installed was older and needed to be replaced. Brought the salesman the dimensions we could get. We are not installers. Salesman was all too happy for us to purchase $5000 worth of new appliances but never once advised us to have a pro come and get correct measurements. Fast forward weeks after the purchase. Finally the day before Thanksgiving, the items(minus the microwave) had arrived. Their techs(Brandsource) arrived late in the day and removed all our old appliances. When they tried to install the new, none of them fit. We purchased a cooktop, downdraft, wall cabinet mount microwave and oven and a dishwasher. Not one thing fit. Downdraft was too large for even the cabinets. Cooktop would not fit. Oven would not fit and the dishwasher, the only thing actually installed, was missing brackets, so we could not use it. Everything else was taken back and the poor installers had to reinstall all our old appliances. The installers even indicated that the salesman was wrong for not having them come out first before we even bought anything to get full measurements. When we went back to the store(84th and I-25), the Manager(Nate) virtually refused to help us in returning the appliances for refund(remember, they were never even installed). We asked for his supervisor and he said we could not talk to that person. We asked about their "Presidents Hotline" and he indicated anything going through there would just come back to him. His refusal to help and their completely ridiculous return policy(they want to take 25% for restocking) is enough for me to advise not to go to them for anything.

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Description of Work: Estimate on the purchase of a complete kitchen appliance package.

Description of Work: We purchased a dishwasher, which they installed to replace the old one.

Description of Work: Technician came to the house and checkked our convection microwave. He was very thorough and explained everything regarding the nature of the problem and how to fix it. He ordered the part. As of today, I have not heard from Appliance Factor Outlet or the tech about the replacement part. So the work is not complete.

Description of Work: Replaced oven heating element

Description of Work: Diagnose and repair malfunctioning refrigerator.

Description of Work: My microwave failed to work at all. This microwave is about 7 years old and was an expensive model with a convection oven and micro wave. Called several places that told me not to bother trying to fix it as it was not worth the effort. AFO charged $15.00 to diagnose the problem and $52.00 to repair it. It was only a burnt out fuse, but I didn't have the tool to open it, and the manual stressed that there were no parts that could be serviced by the owner. Appliance Factory Outlet diagnosed the problem, called with the cost of repair and fixed it in less than 2 hours. A new microwave of that size, and with the features in this one, would have cost about $400.

Description of Work: REPAIR OF CLOTHES WASHER. DIAGNOSE, REPLACE DEFECTIVE PARTS, RUN AND INSPECT.

Description of Work: WE REQUESTED APPLIANCE FACTORY SERVICE TO COME TO OUR HOUSE TO DO MAINTENANCE WORK ON OUR REFRIGERATOR.

Description of Work: REPAIR DRYER - MOTOR NEEDED TO BE CHANGED, WOULD NOT HEAT TO DRY CLOTHES, EVEN THOUGH IT STARTED AND SOUNDED LIKE IT WAS WORKING.