Alex Brown Company

Joe, the 3rd generation and son of this family business is as kind and courteous and adept as one can be. I thoroughly enjoyed my experience and LOVE my central VAC! Ask him anything about the business... he has been doing it since he was 11! When you meet an expert, you just know you are in great hands and in Divine Mind.

First, I called and spoke to Alex on a Monday and scheduled for 9:30 am the next day to repair a hole in the PVC just inside one of our ports. He quoted me a repair cost of $129, his normal service call fee. On Tuesday, Alex was a no-call, no-show. I texted and left him a voicemail and did not get a response. I tried e-mailing, but the e-mail address was not found and the e-mail was returned. Alex called me this afternoon, Wednesday, and said he had a job in Leadville that was extended. He claimed he was without service the whole time and did not receive my messages until today. He was not very apologetic for a no-call, no-show, but said he could come by and make the repair today. He called me *buddy* multiple times, which I considered pretty unprofessional, as not showing for an appointment did not really makes us *buds*. I still needed this fixed ASAP, so I agreed. I asked about the price, and he still quoted me the same price from Monday. In the end, the repair consisted of him putting a piece of metal tape behind the hole, that isit. I could have bought a roll for $20 at the home maintenance store and saved $109 doing it myself. A good contractor probably would have suggested I do so in the first place and built trust with their customer for future, more lucrative work. All in all, this was a very bad experience. To no-call, no-show, provide a lame excuse (I am sure there is a phone somewhere in Leadville), not even offer a discounted price for not showing, and then just use a piece of tape as the repair, to me, is as unprofessional and inexcusable as it gets.

Good but with poor follow-up.

Alex was extremely knowledgeable and friendly on the phone. He arrived exactly when promised and did a great job cleaning up when he was done. Our final bill was even $100 less than what he quoted me on the phone! Oh, the vacuum is awesome!

Alex was on time, did a thorough inspection of the project, gave 2 options for the work (explaining the differences) and brought by some of the equipment for inspection. He was very friendly but low pressure for the bid When he did the work, he showed up on-time, He performed the work with minimal disruption to the architecture (the system was installed on a 30 year old house and presented challenges). The work was done in less than a day. The house is a two storey and has a finished basement. He gave concise instructions on how to operate the system and components. Very appreciative of his work!!!

Alex was very helpful and went over product information.

Came on time and found the problem - broken pipe in the attic.

Alex is very thorough, and really knows his business! I would recommend Alex to anyone and everyone with a central vac! A+++Thank to you!

Very professional, knowledgeable, and fast. Our project was completed in less than 2 hours. We are very happy

Alex called within 10 minutes of my request. He was punctual and very professional. He cleaned my entire system and replaced the parts all for the service charge plus parts. I would highly recommend Alex to anyone with a Central Vacuum system.

Prompt and courteous team. They were very knowledgeable and price was competitive. Would recommend!

Explained all the options and let me decide the direction to go without any pressure

Family run business. Highly recommend for central vac issues. Joe is awesome.

It was great, nice polite great service.

Alex is Very professional, figured out problem and fixed it quickly. Checked out entire system. We will call him again if we need to. We will highly recommend him to anyone who needs central vacuum repairs.

Alex is very personable, responsive and accommodating.

Did a great job for us

The problem has been fixed quickly.

Totally satisfied with the service.

Not always available

Very knowledgeable and willing to give you the most for your time and money. Took the time to explain how the system worked.

Quick response, good communication, great service. Alex offered alternatives and did not push the up sell. Highly satisfied with his work.

Alex is knowledgeable, professional and friendly. He gets the job done, highly recommended.