Advanced Doors And Security

I called and spoke with Jeff to confirm they could work on small commercial external doors. Our need was urgent, so we set a time, same day, for an estimator to come out. He asked for pictures of the door we were most concerned about. I took the pictures and emailed them to Jeff at the email address he gave me, and also included a few additional things I was wondering if they might provide estimates for. Jeff apparently called while I was taking the pictures and did not leave any message about the appointment, only that he was trying to contact me. I called to talk to him but could only get his voicemail and asked him to call or email me to make sure he received the email and to confirm the appointment. Several hours later, after not having received a response, which was about an hour before the scheduled appointment, I called again. Again, I had to leave voicemail and asked if he had received the email and to confirm the appointment. I received no response, neither by phone nor email and no one ever showed up. It is now several hours into our next work day. Still no response, followup or explanation.

Jeff Fisher of Advanced Doors and Security was helpful in our initial phone call. Jeff was very patient, clear and flexible in terms of helping us choose the optimal door repair and restoration solution, and one that was a good balance between our desire to preserve this vintage entry door, and our need not to blow the budget (especially in an income property). Jeff gave us an appointment the very next day, showed up on time, returned our phone calls, was polite and professional, and delivered a very good result. We were pleased enough with Advanced Doors and Security to also hire Jeff to repair the initial entry door in the same building which while not actually broken, was not locking properly, either. He worked after the repairs with us to ensure that all our tenants (& even the U.S. Postal Service!!) all got new keys to the repaired doors. Highly recommended. Thanks, Jeff.