Action Swimming Pool

THEY CALLED ANOTHER "SERVICE" PROVIDER (KENNEDY PLUMBING) FOR US SINCE THEY DON'T REPAIR WHAT THEY SELL. KENNEDY PLUMBING WAS NOT VERY RESPONSIVE AND DIDN'T DO WHAT THEY SAID THEY WERE GOING TO DO. SINCE ACTION POOLS HAD THE RELATIONSHIP WITH KENNEDY AND HAD ORIGIONALLY SOLD US THE UNIT, I EXPECTED THEM TO PROVIDE BETTER CUSTOMER SERVICE AND HELP US GET THE UNIT REPAIRED. THE OWNER TOLD US THE HEATER WAS UNDER WARRANTY AND THAT THE POOL HEATER COMPANY HAD SOME "ISSUES" WITH THE UNIT WE BOUGHT. WHEN KENNEDY PLUMBING FAILED TO LIVE UP TO WHAT THEY SAID THEY WOULD DO, WE WENT BACK TO ACTION. THEY BECAME COMBATIVE AND TOLD ME THEY WOULD HAVE NEVER TOLD US THE UNIT WAS UNDER WARRANTY STILL. THEY ALSO SAID THAT KENNEDY PLUMBING HAD DECIDED NOT TO PERFORM THE REPAIRS BECAUSE WE TOLD THEM ACTION HAD TOLD US THE HEATER WAS UNDER WARRANTY. ACTION TOLD US THAT KENNEDY PLUMBING WAS DOING US A "FAVOR" BY NOT CHARGING US FOR THE PART AND ONLY CHARGING US LABOR. WE CONTACTED ANOTHER HEATING COMPANY TO PERFORM THE REPAIRS. HE CALLED ME BACK AFTER CHECKING HIS SCHEDULE AND TOLD ME I COULD CONTACT THE HEATER MANUFACTURE, THEY WOULD PROVIDE THE PART AT NO COST (POSSIBLY A RECALL) AND THE OWNER COULD INSTALL IT IN A TIMELY MANNER. THE HEATER COMPANY SENT US THE PART IN A COUPLE OF DAYS, AT NO COST AND WITH INSTRUCTIONS THAT TOOK ABOUT 10 MINUTES TO REPAIR OUR HEATER. THANK YOU ACTION POOLS FOR HELPING US FIND A HEATING AND PLUMBING COMPANY WE WILL USE FOR ALL OUR FUTURE NEEDS.

They just make sure all the chemicals are at the right levels and everything is working okay. I would recommend them to other members.