A & M Window Service

A&M gave came to my home on July 19th and reviewed the work I was requesting. For several weeks after they visited they failed to contact me. I called at least twice and was told someone would get back to me. I finally received an email that said their software failed and they lost my work order - it somehow became attached to another estimate and work order. That was on Sept. 11th. They asked me if I still wanted the work done. I said yes and asked when it would be completed. The reply said the parts would be ordered. They asked what color handles I wanted and I sent a photo. I reached out once more on Sept. 20, and again, no response. I sent a final email on Oct. 3rd with the same result. I’ve hesitated writing a review, but kept getting prompted from Angie’s List to do so. This is a small project and I understand they may have had to fit it into their schedule. I was willing to wait. However, if they did not want to perform the work, they could have said so and I would have gone elsewhere. The poor communication though was unacceptable.

Long wait (weeks) before they could come out to fix + down payment in advance but they showed up both times as scheduled and we were very satisfied with the replacement work done.

Never scheduled because they would not go up the hill. Too bad I had 20 windows in need of repair.

Service tech was a little rough around the edges, but was prompt, and completed the work quickly, with minimal mess. The windows are old and pretty unique so I was pleased they could find the parts.

Spend over two hours on the job, but did not put the finishing touches on the job (weatherstripping). Workman told me it was needed, but not included.

unknown

On time, polite, cleaned up after himself. Work was good quality.

Very reasonably priced for fabricating new screens. Window hardware for damaged windows was in stock (Viking Windows) and they were able to install quickly. They wanted a deposit before work began on the window repair of $50, was a little reluctant to do this at first, but had ok experience.

THE INDIVIDUAL WAS PROFESSIONAL AND HAD ALL THE NECESSARY PARTS WITHOUT PREVIOUSLY SEEING THE WINDOW. HE SHOWED UP ON TIME AND MADE THE NECESSARY REPAIRS.