Mover's Choice Moving & Storage

The entire experience was awful. I originally contracted my move with another company and on the day that my items were to be picked up Mover?s Choice showed up at my house instead. No-one told me that they were a different company from whom I originally hired and that they had taken over my contract because the first company could not do the job. When the foreman came into my home, he automatically started walking around and counting my furniture and boxes. Without taking any measurements he told me that it was going to cost me much more than the price I originally agreed to. So, at that point because I was on a tight budget I decided that I needed to remove some furniture from the move and leave my sofa, King Size bed and kitchen table behind. Even with these items taken out the cost of the move was over $400 more than originally quoted. I needed to be out of my house by the next day so I had no choice but to agree to the move and pay the extra money. This all took place on April 2, 2013. I informed the driver that I would be in Oregon by 4/7/2013 and told him that would be the earliest date for delivery. I showed them all of the items that needed to be moved and for the most part I observed the loading of my property. After they had left my home, I realized that they had left behind several boxes that were supposed to be moved. Once I arrived in Oregon, I waited a few days after the original delivery expected date and called the company to find out about an ETA. I called the original company that I had booked and told them about the fee increase and how upset I was about having to leave furniture behind. I was at that time told that the company that picked up my items was a different company and that my job had been contracted out. This was the very first I had heard of this. I was told that there was nothing that could be done about the charges because I agreed to the price. I was also told that I had to deal with Movers Choice directly. When I called Movers Choice I was told by the owner of the company that it was not his problem that I was unhappy and basically I just had to deal with it. His name is Simon. He was extremely rude and unprofessional and did nothing at all to even attempt to make me feel better. To add insult to injury, I didn?t receive my belongings in Oregon until 5/5/2013?.Over a month after pick up in Colorado. I had driven to Oregon so my daughter and I only had 2 suitcases of our belongings to live on for an entire month. I would absolutely never recommend this company to anyone. Their customer service was terrible and they had absolutely no regard for my needs and didn?t care how long it took to deliver my property. I give this company and ?F? grade for sure!

Moved a three room apartment from Phoenix, AZ to Sweet Valley, PA. After looking on line for movers that wouldn't require a fee that included our molars and despite the dire warnings about moving scams we decided to go with Movers Choice Moving and Storage. They provided a detailed cost estimate based on my description of the contents of the apartment and a firm price per pound for any overage. This estimate was emailed to us for electronic signature and we gave them a deposit via credit card, a precaution I took in case this WAS a scam. On the agreed upon date they arrived at the scales (We asked to witness the truck-empty as well as truck-full weigh-outs and they readily agreed.) about 45 minutes late BUT they called me to keep me apprised of this so I wasn't in the dark. Miguel and his crew (Three men altogether) were courteous and professional. We had packed most everything beforehand so they were mostly concerned with numbering, padding and loading our rather heavy furniture and the boxes. We did require them to pack the mirrors and provide boxes for same. This was an extra $30. The weigh-out was about 800 pounds more than anticipated and I had to pay sixty-eight cents per pound on the overage plus a bit more fuel surcharge but all of this had been agreed on beforehand so no surprises at all. We got a complete and numbered inventory. We were given a delivery window, signed off the (anticipated) paperwork and departed for home. About a week later I called them wanting to know of progress. This is where the "fun" began. Phone calls were answered by an answering service, return calls were spotty, and no one seemed to know exactly where our stuff was or when it would be delivered. I began to worry. After about a week of this I was told the furniture etc. was on it's way. A few days later, checking up, I was told that the truck had broken down in Illinois. I was promised a call back that day. Never got it. By now I was REALLY worried! After several calls and a few days I got a call back that the furniture would be there next day. It was. We paid the remaining balance and the unloading began. Eugene and his helper were prompt, pleasant and did a nice set-up job on what they were required to do. All of our items arrived in one piece and were checked off on the inventory as they were unloaded with just one minor problem. A small piece of the inside wood frame on the recliner had been broken. TV's etc. were all fine. In the final analysis the only REAL problem this company has is communication. To say it was horrible is an understatement, but in the end we saved about a thousand dollars over the best estimate from a national chain, several of which we had give us "On Site" estimates. If Movers Choice Moving and Storage wants to be "Big Time" they need to improve their in-transit customer service and information, but other than that the experience was good and I'd use them again.