Big Al's Insulating Inc

unknown

Promised more than they delivered; unresponsive.

After reviewing the proposal for insulation installation services which I received via e-mail, I decided to have this company do the insulation work. The company sent workers who could not speak English very well at all. When I was showing them the attic accesses, it was clear we could not understand each other. I asked them to wait outside and called the company. I told the man who answered the phone that they sent workers who could not speak English. The response from him was one word: "yeah". I told him I could not communicate with them if they did not speak English. The response was not acceptable and I informed the man at Big Al's that I would send them back and the order was canceled. Yesterday, I received an invoice via e-mail for a trip charge for $80.00. There was no contract signed by me even though their proposal explicitly states: "WE CAN NOT COMMENCE WORK UNTIL SIGNED PROPOSAL IS RECEIVED." There is nothing on the proposal stating a trip charge of $80.00 will be assessed if the job is canceled after the workers show up. I called the sales person, Dustin, and talked to him, but the conversation became very ugly. He stated he was not aware there was a fee and he was unaware the invoice for $80.00 had been sent. When I told him about the verbiage on the bottom of the proposal stating a signature was required, he told me that didn't matter....I had given them the verbal o.k. to do the work. He also stated he would talk to his boss after I advised him of the Better Business Bureau complaint I was in the process of filing, which did indeed get filed. I would not recommend this company to anyone unless the customer is aware they may need an interpreter when the workers arrive. I would also advise potential customers to get more than the proposal in writing in case there are more hidden fees that are not divulged up front.

They showed up on time with the proper insurance papers that I had requested. They were efficient, courteous and very professional. They got the work done on time and did it well.

I liked the woman who came here to do the bid and I liked working with her and I thought she was professional and knew her business. She was also timely and showed up when she said she would. I was not pleased with the quality of their work though and they were late getting here too. They said they had no time to do the work and would come back another day. I explained to them why that was impossible and had to actually call their supervisor to get them to do the work. The lead guy was really nasty when he was told he had to do the work that very day.

Went OK. Took them longer than estimated to do the removal with a Vac Truck, however this crew did a very good job getting every last bit out as I requested. Received a phone estimate based on the SQ FT of attic I provided (no written quote). Received a bill in the mail a few weeks later and it matched the estimate.

They crew that they sent out didn t speak any English and they brought the wrong utensils so they were unable to finish the work. Then they even tried to charge me one hundred dollars more than what they were supposed to. The entire experience was a disaster.

I took the morning off work to wait for the crew to arrive. They were supposed to be there between 10-12. At 10:30 I got a call saying they were running late and resetting the time from 11-1. At 2:30 I called the office and asked where the crew was. The woman I spoke to was very defensive and said something like "I just work in the office." She told me they'd be there by 3. At 5:30 (after I'd spent the whole day in the house waiting) I called and left a message at the office canceling the job since I was leaving on a business trip at 6:30. I did receive a call back a couple minutes later; this time they were very apologetic and offered me a coupon for next time. I said there wouldn't be a next time. At 5:45 a very bedraggled crew pulled up to my house in their truck. They hadn't gotten the message. I sent them on their way, much to their obvious relief. I still half-expected a call from the owner in the next couple days to apologize, but haven't heard a thing.