WINDOW WORLD

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I don't have any complaints at all. They're really good with followups and things like that. I don't see anything wrong with quality. We've never had any problems with their responsiveness. The people in the administration were absolutely A's, the workmen were not. I had to call to get a replacement and they're the same people that were there a couple of years ago and they response so well. The administration was very helpful. It was really nice. You have rebates from the government and they followed up with everything.

We are still waiting for the windows to be made. They were on time for both appointments we had. They were very professional and showed up and did what they were supposed to. The experience is not complete yet. The quoted price was about $5,000.

Window World came out to our home on 25 June to take measurements and write up a quote for us. At the time, we requested a replacement patio door for the kitchen and a replacement of the current Master Bath glass block window, with one that could open for more ventilation. We were considering adding the three master bedroom windows as well, but weren't sure we wanted to have that expense at that time. We asked the salesman, Calvin, to take measurements for all 5 possible windows and write two quotes, one for the door and MBA window and a second one for the 3 MBR windows. He gladly did so. As only my husband was able to attend that meeting, we needed to go into the showroom and look at possible types of privacy glass available for the MBA window before confirming the order. We made that visit and chose the rain glass and Calvin sent us the completed quote on 1 July. We then decided we wanted to add the 3 MBR windows to the order. We were told those measurements had not been saved and another home visit would be needed. They didn't have another appointment until 18 July. That was enough to make my husband not want to use Window World, but I convinced him they had good reviews and a good price, so we went ahead with the 18 July appointment. Matt showed up on the 18th to take the measurements again, a new order was drawn up and our deposit of $1,632 was made. We even got a better choice of window for the MBA than Calvin offered that better suited our needs. (Side note: Calvin had told us that due to the size of the current window, we needed to order two of the Window World glass block type window. If Window World truly does and quot;customand quot; windows as it's website states, that didn't make much sense to us, but we went ahead with a window that wasn't what we really wanted, but what Calvin told us was our only option. Matt showed us a glass block option that would work perfectly.) An installation estimate of 11-14 weeks was made on the order. We thought that 4 months was a pretty long wait, but agreed to it, after all, it had 3 weeks wiggle-room built in to the estimate, right? We are also having the entire MBA remodeled with custom tile and numerous other improvements. I wanted the windows installed before the tile work began, to avoid any possible damage installing the windows could cause to the new tile and to be able to touch up any paint, etc. before the remodel started. So I scheduled my tile work to begin 16 weeks past our window order date, to provide an extra two weeks for possible and quot;construction timeline slide.and quot; My husband called in late September, as we were asked to do when we ordered, to get an idea of when our installation would be. He was told they were running behind schedule and it would probably be closer to the end of October. Since my other project was going to be starting soon, I called Window World on the morning of 17 Oct (at the end of week 13), to ask when my installation would occur and was told I'd need to speak to Tim the installation scheduler. They would leave him a message to call me back. I called back 5 hours later when I still hadn't received a call from Tim, and they said they would leave him another message. A while later, Tim did call and I explained my concern that 1-I still hadn't heard from Window World anything about when my installation would occur and 2-that I had another project starting soon, that I would have preferred the windows would be done before it started. After being told my installation timeline was just an estimation and that due to weather, lack of good installers and so many sales, that I still had 80 people ahead of me for installations and it would be at least another month. I asked if they had considered reducing sales until they could catch up, but he asked me how would they decide which customers couldn't order when they wanted to? I asked why the FAQ page on their website still says a 4-8 week installation window is to be expected, even though a message on the BBB site stated they've had long delays in installation timelines since 2013 and the estimations of 11-14 weeks still were too short? He said you just can't predict these things in construction. I told him that I was merely upset and frustrated right now, but if the delay in getting my windows installed caused any damage to my new tile work, he would have a bigger problem than just a frustrated customer on the phone. He asked if I'd like the owner to call me and I said I would. Tim mentioned that the owner was at an installation in Trinidad through the weekend, but would call me some time the next week. (The thought that crossed my mind at that moment was maybe if Window World did not have a sales area that extended as far as Trinidad, maybe the installation timeline would be better.) It is now the 14th of November and I still have not been contacted by the owner, nor gotten any additional information regarding when my installation may occur. My biggest complaint is the lack of pro-active communication to customers letting us know our original installation window was behind schedule, waiting for customers to call into the store for information on when we will be told more about our installation, and the difficulty in getting calls returned when I do call. I was even more upset when one reviewer posted that due to a hail storm in Sept, she got most of her new windows installed within 2 weeks - yet here I sit at 18 weeks past when I placed my order and still nothing. I know getting broken windows fixed would be a priority, but it still bugged me. Hopefully, Window World will contact us soon about when my door and windows will be installed, as I would like to have my new windows before Christmas.

It was a very pleasant experience and that was why I used them twice. They were easy to work with and didn't try to hard sell me. the installer was phenomenal as well. I felt like their price was comparable especially since it was a quality product.

I bought 496 Window World windows 6 years ago and have nothing but positive things to say about the product and the folks at Window World of Southern CO. They go above and beyond to make sure their customers are happy. We had a hail storm this year which blew out over 30 windows and 100+ screens. They came the day of the storm to assess the damage and start the repairs. Within days they returned half of the damaged screens, and the replacement windows were installed 2 weeks later. As the owner I thought it was going to cost a bundle, but was shocked at how reasonable the bill was for the replacements sashes.

We replaced the garage doors. It was a very good service and very good pricing. The work was through. If there was an issue they came back out and addressed it. I am pretty happy with it.

It was good bid but we went with another type of window

These guys always do a great job, and this one was no exception. I've had them do several houses for me. The price is right, and the work is done well. Whenever there is some small problem, they are johnny-on-the-spot about fixing it, even when it is questionable if it was even their issue. I'm very impressed.1224

We were pleased we chose Window World over their competitors. They were a professional, reputable company and their representative explained their product well. Installers were courteous, friendly and provided professional service. Only down-side was we had to wait 4-5 months for them to start the installation...perhaps because they are a top-notch business!! We recommended them to our neighbors and friends.

It was very reasonable. The salesman was very impressive. He's very courteous, very informative and very polite. He went over the advantages with me.

We love Window World and their products - can't wait to move on to the soffits!

The company did what they said they would do and were very timely. Did not have to guess when they would be here. The technician removed the old windows and installed the new ones within 1 day. He was very diligent and careful as he worked. He took time to explain what and why he was doing certain details as our home was built in 1899. He explained how to use the windows...open, close, clean, lock etc and was patient with me learning the details too. I later had trouble with one of the windows and they replaced it as they said they would. The tech came up and reinstalled that window. I love my windows and show them off to anyone who will listen to me. I highly recommend this company and their service. It is one of the few companies I have dealt with that really knows what good customer service means.

They showed up 2 hours late , install was moving ok until installerd started to cut corners were rushing because they came late. They started to wrap up when asked them where they were going said home , so I asked your not finished yet they said they will finish tommorrow So I asked them to please clean ther mess before they left , same team showed again next day left lot of their mess behind so I call their opertion manager had them come for come and address some the caulking and widow sill had nails showing re addreesed. The owner of widow world addressed all of the concerns finally so we were fine after tedious install.

We got 3 quotes and they were, by far, the lowest. They are also recommended by Dave Ramsey. The windows arrived early and so we got them installed 4 weeks ahead of schedule. They did a great job. The windows look great and function well. They include a lifetime warranty, even due to accidental breakage. This was money well spent. I am so please with their service and product.

From sales to installation, fantastic experience. Colorado Springs Window World customer service has been second to none. They were professional, friendly, and made sure we were satisfied. We could not have asked for better customer service we received from Chad (our sales guy) and Tom (installer guy). We are very happy with the installation. Now we are waiting to see the savings from the energy efficient windows. .

Great product, great service (Sales, installation, and service), amazing price. Value that is very difficult to find these days. One of the best decisions I have ever made regarding my house. Thank you Window World!

It's worked well over the phone. They were recommended by my property manager. So far the work I've seen that they've delivered has been great. If I called today and ordered windows today they would say it would take 8 weeks, but it takes them less time.

The difference has been dramatic as our furnace hardly comes on now. The installers did a really good job and they were easy to deal with. They even hauled off some trash that was not theirs and their price was very fair. We would highly recommend them and would use them again.

Our home is a 1959 walk out rancher with plaster walls and mahogant trim. We were extremely nervous that having the windows replaced would damage the home. Boy were we wrong. They did a great job and the windows look amazing. Window World was one of the few companies we had quote the work that wraps the exterior windows with aluminium, making for a maintenance free service! We don't ever have to paint trim again!!!!! Very happy with their work and the quality of the windows. It has made a huge difference in the noise level coming in from outside and we don't have to scape ice off of the inside windows in winter! Love them! The owners are a joy to work with.

Window World did a great job from start to finish. From sales to installation, they are top notch. Calvin from sales sold us with all of the excellent features of the product. The installation guys were awesome, very professional and fast. I will be asking for the and quot;Wisconsin crewand quot; when we are ready to replace the rest of our windows. They showed up a little early and I was not quite ready for them. They helped me remove all of the blinds and window coverings with no complaints at all. Those guys get to it and work hard until the job is complete. Window World provides an excellent product at a great price with the best sales and service. These windows are awesome and we are so glad we choose Window World. They are energy efficient - we saved $75 on our first utility bill after installation. We will be using them to complete the rest of our windows when the time comes.

3 windows right. One remains unfinished.

They were great. I liked the quality of the product. I got the 4000 series of windows and I am able to tell that I am already saving energy and money because of the design of the windows. When I used to come home the furnace would be running, but it was not running when I came home tonight. My wife and I used to joke saying that it's warm inside with the outside temperature being 59 degrees, so these windows are high quality and good installation. I also got a tax credit of 10%, plus in my case $200 rebate from the utility company. The price was good and there was no trace of any broken glass or anything else. I ordered them in August and it took until October to get them in. The sales representative was very knowledgeable and knew a lot of technical terms, which others did not know. He had to know those in order to get the credits. He advised that it was 0.3, which was required for the heat penetration. The owner came later to double check the measurements. I will use them in future.

The manager, Chris came out to do the estimate and measurements for the replacement windows. He was prompt, professional and extremely knowledgible. Best of all, he was low pressure. He demonstrated the windows and answered all questions. Window world has a flat fee of $189 per window (within restrictions) and a $50 prep. fee per window. That's $239 per window installed! The company asks for 50% at the time of order and the balance due after installation. The installation crew showed up on time the day scheduled and did all windows in the entire house in under 5 hours. They also installed a very heavy entry door that was not purchased from their company for a reasonable flat fee. They cleaned up after themselves. There was a bit of sheetrock damage around some of the windows, but not a big deal as the house was being totally remodeled anyway. They offered to fix the damage, but I told them not to worry about it. The windows are great! They cut the street noise way down and are very tight fitting and much more efficient than the old windows. I would recommend Window World to anyone looking for replacement windows. In fact, I am using them again very soon on another investment property.

The salesman was very nice and did a great job walking us through the different options. He was low pressure and we were pleased with his visit. Thus, we were happy to purchase three windows. The service, however, left something to be desired. The installer was punctual and completed the job in about 3 hours, as promised. However, he had to break the windows to get the old ones out. This is understandable, but the mess of broken glass he left was not. I had to clean up my own driveway of numerous glass shards and aluminum trimmings. About one day after installation (because of a snowstorm) we called the office and they said that they couldn't get anyone out "for a while" because that installer was busy. Meanwhile, I have a toddler who wanted to play outside. In addition to this, we noticed after the fact that the installer had chipped our bedroom door and sheetrock under the window. I really like the window, but I'm not sure if I'd use them again based on the installation experience. I'd definitely check around other places first.