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Western Property Services

Roofing

About us

Full Property Repair/Replacement Services- locally-owned for 23 years, repair/replacement of roofing, windows, and all aspects of your property along with interior/exterior painting. Residential and commercial properties and Insurance Specialists; Premier Providers for State Farm. Bids are free within metro Colorado Springs. Trip fees apply for outlying areas. Billing is by agreed contract terms. Re-roof warranties as long as fifteen years with interior repairs. Services Offered: Re-roofs, repairs, shingles, tile, metal, EPDM, APP, TPO, residential, commercial, skylights, vent installation, insurance work, slate and slate-look systems, wood shakes, leak repairs, wind damage repairs, animal damage repairs, Realtor services, inspections, reports, 5-year certifications, free estimates, gutter referral, soffet and fascia referrals, solar panel referral, HVAC referral Not Offered: Tar and gravel installation, polyurethane foam installation, siding, chimney caps, stucco repair, ventilation engineering

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Re-roofs, repairs, shingles, tile, metal, EPDM, APP, TPO, residential, commercial, skylights, vent installation, insurance work, slate and slate-look systems, wood shakes, leak repairs, wind damage repairs, animal damage repairs, Realtor services, inspections, reports, 5-year certifications, free estimates, gutter referral, soffet and fascia referrals, solar panel referral, HVAC referral

Services we don't offer

Tar and gravel installation, polyurethane foam installation, siding, chimney caps, stucco repair, ventilation engineering

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
5.0
professionalism
4.5
responsiveness
4.5
punctuality
4.9
Showing 1-21 of 21 reviews

Susan G.
08/2020
5.0
roofing
  + -1 more
Great! Kevin and his team are super helpful and attentive. The staff listened to my concerns and then someone came the next day. They were quick to identify a small problem and tighten up a line to reduce the chance of any potential damage. I highly recommend Kevin and his team at Western!
Description of Work: Checking my roof for leaks
Rating CategoryRating out of 5
Yes, I recommend this pro

Clyde K.
06/2020
2.0
house painters
  + -1 more
This company contacted me the same day I listed the job on Angie's List. Adam came to my house and gave me an estimate for the job. I thought the price he quoted was very reasonable and since his company was the only one to contact me I gave them the job. On the morning the job was to start which was a Friday, Adam called me and told that his painter was not available and that we would have to reschedule the job for the following Monday. On Monday I waited until 10 am before calling Adam to ask him when his paint crew was going to show up. He told that he couldn't get in touch with his crew and under the circumstances we should probably just void the contract and that I should find another company to do the job.
Description of Work: Paint exterior trim on house.

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
1.0


Response from Western Property Services
Our painting crew was manned primarily by members of the U.[Member Information Removed] Army; active and reserve duty. The entire crew was called in for COVID-19 testing then quarantine for ten days or more. Mr. [Member Name Removed] was patient, for a bit, then became understandably impatient threatening to pull is contract. When it became clear to us that we were trapped by COVID-19 we felt we needed, out of respect for Mr. [Member Name Removed], to release Mr. [Member Name Removed] from his contractual obligation so he could find another service provider. We could not guarantee when we would be able to complete his work and his patience was at an end - we understand.

Keith J.
02/2020
4.0
gutter repair, roofing, house painters
  + 1 more
It want well. we did have some delays because of weather and that is to be expected in the winter
Description of Work: Roofing, gutters & Painting
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed] or the kind review. Roofing in the winter is always a challenge, and we appreciated your patience.

Don V.
12/2019
5.0
roofing
  + -1 more
Perfectly.......if you want superb quality materials, installation and support, you call Western Property Services (Kevin). We had Kevin install a new roof on another one of our homes 13-14 years ago and were very pleased then....so I reached out to the one person we could trust---Kevin! Everything was done to our exact specifications and needs and the results speak for themselves. From their front office staff to the crew installing the roof, everyone was very customer oriented and dedicated toward our satisfaction. If I could give these guys 10 gold stars, I would--the work is that good!
Description of Work: New Roof installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed], your kind words are much appreciated.

Michael Z.
12/2019
5.0
handyman service, roofing, house painters
  + 1 more
It went very well. Western got done while my neighbors were still waiting for their contractors. We had one problem with the gutters and they had to subcontract and they will fix it as soon as the weather allows. I've used Western before and I will use them again. They work well with my insurance company.
Description of Work: We had a major hail storm and a lot of damage. So they repaired everything, replaced the roof, replaced the gutters, painted the house and privacy fence.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed]. We also appreciate quality customers.

kelly M.
12/2019
5.0
roofing, house painters, interior painters
  + 1 more
They showed up on time, got the job done, and were very honest!
Description of Work: Roof/ Replace windows/ Stucco / Paint

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed]. You were a pleasure to serve.

Rosemarie L.
12/2019
5.0
roofing
  + -1 more
They had to re roof my house 3 different times due to hail. Every time I needed them they would be right there to help me out. They helped me in bad weather to make sure I wouldn't see any leaking. They came out recently to clear snow and check for damage. I couldn't have asked for a better experience. I would highly recommend them to others.
Description of Work: Removed snow to check for damage
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed]. We value your kind words.

Mark C.
12/2019
5.0
gutter repair, roofing
  + 0 more
It was done quickly and without inconvenience. They did a very good job of cleanup.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Western Property Services
Thank you [Member Name Removed]. And thank you for trusting us a second time with your valuable property.

Linda V.
12/2019
5.0
drywall, interior painters
  + 0 more
They did an excellent job. The repairs are seamless.
Description of Work: Drywall repairs. Touch up painting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Mark G.
12/2019
5.0
gutter repair, roofing
  + 0 more
It went really well. They seemed very nice, they kept the area clean and they came back few times to make sure that there were no nails in the racks.
Description of Work: They replaced the roof and my gutters.
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda J.
12/2019
5.0
roofing
  + -1 more
We've hired Western Property Services twice for roof replacements, once in 2012 and again in 2018. Before that, we had hired them to fix a leak at our chimney. The other roofers who tried to fix the leak failed, but the experts at Western found the problem, repaired it and it hasn't leaked since. We've been pleased that their level of honesty and dedication to quality service hasn't changed over the years. During the 2012 job, we discovered some crazy issues where one section of the roof was not level with the rest. Past roofers had corrected the problem by simply leaving extra layers of shingles on the lowers section. But code wouldn't allow those layers anymore, So, the Western Property Services crew came up with a solution that satisfied code and made for a better substrate. They worked with the insurance company on our behalf so that the extra work did not come out of pocket. Because they went above and beyond in 2012, the new roof job in 2018 went smooth as silk. When the next hail storm shreds our roof again, we won't need to get a bunch of estimates and wonder who we should hire. We'll go straight to Western Property Services. Obviously, we highly recommend them. 5 stars!
Description of Work: roofing replacement

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Ryan P.
12/2019
5.0
gutter repair, roofing, skylights, house painters
  + 2 more
I had 2 houses in Colorado Springs that we’re damaged by the hail storms in 2018. I was introduced to Western Property and they handled everything from helping me get my claim submitted, keeping me up to date on project status, and all of the back office stuff. With multiple claims on different properties going on simultaneously, they were great at keeping everything in order and walking both myself and (multiple) insurance agents through the project line by line. They helped me get all of the money I was entitled to under my policy, and didn’t even break a sweat doing it. For the actual craftsmanship and quality of work, it is fantastic as well. They stayed on their established timeline, left the work sites cleaner than they were before they arrived, and were very prompt addressing any concerns after the project was completed. Their consumer (non insurance) pricing is incredibly fair as well. Shortly after completing both of the hail damage projects, I approached Western Property to get a quote for exterior paint on a 2 story house that was being prepared for market. After getting several quotes from different companies around the area, Western Property was by far the best deal. Same quality paint, same square footage, and they bid for the job at about half of what several other companies wanted for the same project. I would highly recommend these guys - and gals - they are absolutely fantastic at getting the job done and answering any and all questions you or your insurance agents have, and I had plenty, and asked most of them much more than once.
Description of Work: Multiple projects (roof, siding, paint)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

David O.
11/2019
4.0
roofing
  + -1 more
It took a little longer. They redo some parts but it's fairly minor.
Description of Work: They did roof replacement.
Rating CategoryRating out of 5
$17,500

Richard F.
11/2019
5.0
interior painters
  + -1 more
It was wonderful, they did fine. They were very conscientious and very professional.
Description of Work: They did some interior painting.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis H.
11/2019
5.0
roofing
  + -1 more
They were very very thorough and met all my needs.
Description of Work: They did a roof repair from a storm damage, replaced my roof and replaced the skylight.
Rating CategoryRating out of 5
Yes, I recommend this pro

David M.
11/2019
5.0
roofing
  + -1 more
It was an excellent work and everything went back to it's right condition.
Description of Work: They did a roofing repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jax H.
11/2019
5.0
gutter repair
  + -1 more
It was good, they were very professional and very timely. I would highly recommend them.
Description of Work: They fix the leak on my gutter. They put in a shield, insulated it and painted.
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

Margaret P.
10/2015
5.0
roofing
  + -1 more
I called and made an appointment. Kevin came as scheduled and made the repair while he was here. He told me what he was going to do and did a fine job. He was fast and very professional.
Description of Work: Repaired some cement tiles on the roof that were cracked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Kathy B.
05/2015
5.0
roofing
  + -1 more
It went very well!
Description of Work: The technician arrived at one of the many homes I manage in Colorado Springs. Noticed that the roof was fairly new, looked up the address with Regional Building Department and found it had been replaced by another company in 2012. He called me and suggested that we call the company who installed the new roof and let them warranty the repair. They could have just done the repair and collected for their services, but they went the extra mile and saved my owner money and made me look good for calling them. You can't get any better than that.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phil A.
10/2013
5.0
roofing
  + -1 more
I flipped a coin to determine between two of the four contractors I interviewed for the job, and Western lost the toss. What put them in my top pick was the degree of professionalism I sensed; timely, use of technology (I was presented with digital photos of problem spots and Adam had a remote printer and copier in his truck for real time hard copy documents.) I got a detailed completed written estimate and contract within 36 hours, along with the documentation of company insurance and workman's compensation. If I have a requirement for roof work in the future, I would choose Western.
Description of Work: They provided detailed estimates of the work required to repair my roof, to include analysis of an insidious leak others couldn't find or were clueless regarding. Adam, the estimator, took detailed photos and explained with care what needed to be accomplished, how, when, and how much the job would take.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Shirley B.
10/2011
1.0
roofing
  + -1 more
The roof was "ok", not visually great. But, the stack for the furnace (which I had pictures of before + after) had been straight, but after the new roof was installed, it is very crooked. This is a little rental cottage that we have totally remodeled. We just discovered this week that one of the vents in the roof has been covered over, so now the drains back up because the air flow is constricted, which was not an issue before the new roof. We have to address that problem by installing another one. Plus, fixing the meter pit. And, the attitude... I mean really, what the heck?? An apology for all of our troubles would have been enough for me to put it behind us & move forward. That was not an option for Kevin.
Description of Work: This was a job through State Farm (Western Roofing was on their premium list of referrals) for hail damage to our roof. Kevin made an appointment with me to inspect the work after it was completed, came out to our property, in the middle of a torrid rainstorm, got his ladder off of his truck & told me to go up and inspect the roof, as he had "already seen it" himself. (After reading the last review of how he treated this woman, I could certainly sympathize with how he tried to intimidate her. He did the same to me, being very condescending ). I am very mobile, but was not about to get up on the roof in my sandals in the middle of a storm & check the roof! I understood it to be a walk through, perimeter type inspection. I then two days later discovered that their heavy truck for the roofing debris, which was parked over the exact area, had caused the utility water meter pit to collapse. The plumber had been working in the pit prior to the roofing job, then noticed the next day, after they had gone that the pit was damaged. This pit site is not close to any driveways that any other worker would need to use. I called Kevin & asked him to make sure that the workers watched where they drove their truck, as it damaged our pit. He said that he was not liable & that we signed an agreement that they were not covering any damage to sidewalks & driveways. I told him it was visibly on the ground next to the house, not involving any concrete sidewalks/driveway or asphalt damage. But, I just wanted him to be aware that their foreman, or whomever, needed to inspect the ground ("just look down" is what I said) where they were moving heavy equipment. He got very angry & it set off two lengthy letters of protest, "why didn't you (me!) notice that their truck was on the pit", etc., etc.,etc. After seeing what further anger issues he had, I just forwarded the letters to State Farm & told the adjustor that I didn't want to have to deal with this man again, plus got the feeling that he was po'd about something personally, taking it out on someone else who happened to be in his way at the time. This is not the way a typical person of the community, business owner/manager, handles his PR. It continued to be a contest of who was going to be right, or wrong, that he was not going to take any responsibility for anything his workers did..it was "my" fault, after all.

Rating CategoryRating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0

$1,000

Response from Western Property Services
We find it unfortunate that the member here found our work unsatisfactory after the work was completed and approved for payment by the member. She did notify us about the meter pit, which we will address in a moment, but never mentioned any other issue at the completion of the job, nor afterward. We are very proud of our A+ rating at the BBB, so it is our practice to address all legitimate issues before they ever become a complaint either with the BBB or on sites such as Angie's List. First, the property in question consists of 2 conjoined little cottages with rather odd architecture; the first built in 1896 and the other probably in the late 30s or early 40s. A regular shingle roof will never look "great" on these units, so we're happy that the member found them "OK." Second, the furnace pipe was straight at the completion of the work or it would not have passed the building inspection. It has happened in the past that the exhaust pipe was bumped and the inspector failed the inspection until we arranged with a HVAC contractor to check the internal connections and then straighten the rooftop pipe, so we know that the pipe was straight this time because the roof passed inspection on the first go around, as is normally the case with our roofs. The member admits that she has had the units totally remodeled, so it is quite possible that the pipe was knocked askew from the inside. Either way, had the member notified us, we would have been happy to come check it out and do whatever we needed to do to make sure the rooftop furnace vent was straight and functioning safely. But this complaint is the first we've heard about it. Third, we were never notified of a covered vent that wasn't supposed to be covered over. On the oldest unit, there was a hole in the roof covered with plywood when we first looked at the property. We were told that it was where some old vent pipe had gone through the roof but the interior stove (or whatever was vented there) was gone, so we were to roof over the spot. As that unit had to have a total decking overlay anyway because the original decking was not adequate for a modern roof, it was no problem to do. If the member is referring to the ridge vent on the newer unit, it was already covered over when we did the roof. In fact, it wasn't until we tore off the old roof that we discovered that there had once been a ridge vent there at all. Because the insurance was not paying to make it a functioning ridge vent (because it wasn't functioning before the claim), we went ahead and covered it over with the new roof as well, at extra expense to our company (we had to add decking to cover the exposed rafters up to the ridge on either side. This was all approved by the member. As for any other vents, again, we were never notified and, again, it would have failed inspection if we had covered over any holes above which there is a vent unit. And what an attic vent has to do with drains backing up is a complete mystery to us. This sounds like a plumbing problem, not an attic vent problem. Never the less, if we inadvertantly covered any vents, we will promptly correct them as soon as the member notifies us. Now to the meter pit issue. After the roof work was done and approved for payment by the member, she contacted us to accuse us of damaging the pit cover. We went out to check it out. The lot these cottages sit on was covered in weeds and, so nothing at ground level was very noticeable. When she showed us the pit cover, it looked like it had not been disturbed for a good long time. Plus, these kinds of equipment pits are sunken by design for the very purpose of being protected from heavy objects rolling over them. The member claims that it was damaged and that we had done it because, she claimed, her plumber had the pit open recently then came back and couldn't open it at all. When we asked her for the plumber's name so we could verify what the problem was, when he had been out and how to rectify the damage, she refused to provide it. But we told her anyway that if she could provide more evidence that we had damaged the pit cover, then we would be happy to help cover the cost of repairs. But because she was present when the crew backed their dump trailer up to the cottage, and possibly over the pit, yet said absolutely nothing to them about the obscured meter pit, we felt it was only fair that the member take some responsibility, as well. After all, she was far more familiar with her property than we were. This must have been what she perceived as "anger issues." Shortly thereafter, the member sent a semi-coherent letter to us taking offense at our reminding her about our contract that states we are not responsible for issues arising from pre-existing conditions of the property. We acknowledge that we will take full responsibility for our own negligence, however. The member also sent pictures of two different meter pit covers that she identified as "examples of meter covers." She did not claim they were pictures of the cover in questions and did not send a picture of the allegedly damaged cover. And yes, this situation would fall under the pre-existing property conditions; but even so, we were still willing to help pay for repairs if the member wished. The member never did ask us to pay anything, which was curious considering her accusations. That suggested to us that the meter cover was not really damaged or else she knew that it was not our crew who damaged it. As for the final walk-through in which we alledgedly told the member to go up on the roof in pouring rain, well, frankly, that simply never happened. It was indeed raining that day, and we had already inspected the crew's work earlier in the week and found it good, but final walk-throughs are about answering any questions or concerns the customer may have, not about them climbing on the roof if they don't want to. Some customers want to go up, but we never insist they do, and certainly not in the rain when we ourselves would not attempt to climb up. This accusation is interesting because it is well beyond the pale. We would have liked nothing more than to have another happy customer at the end of this job, but given that she would not provide us with sufficient evidence to prove that we caused damage nor, even, the name of the plumber who "discovered" it, nor notified us of any other issue since the completion, we are at a loss to help her. Legitimate issues we'll jump on right away, but strange and shifting issues just makes it seem like we're being taken advantage of and having our good reputation gratuitously smeared.

    Contact information

    1322 N Academy Blvd 114H, Colorado Springs, CO 80909

    http://www.westernpropertyservices.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    15069

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing

    FAQ

    Western Property Services is currently rated 4.7 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Western Property Services accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Western Property Services offers free project estimates.
    Yes, Western Property Services offers eco-friendly accreditations.
    Yes, Western Property Services offers a 5% senior discount.
    Yes, Western Property Services offers emergency services.
    Yes, Western Property Services offers warranties.
    Western Property Services offers the following services: Re-roofs, repairs, shingles, tile, metal, EPDM, APP, TPO, residential, commercial, skylights, vent installation, insurance work, slate and slate-look systems, wood shakes, leak repairs, wind damage repairs, animal damage repairs, Realtor services, inspections, reports, 5-year certifications, free estimates, gutter referral, soffet and fascia referrals, solar panel referral, HVAC referral
    Tar and gravel installation, polyurethane foam installation, siding, chimney caps, stucco repair, ventilation engineering

    Contact information

    1322 N Academy Blvd 114H, Colorado Springs, CO 80909

    http://www.westernpropertyservices.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM