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Waste Management

Garbage Collection

Reviews

2.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
20%
3
0%
2
10%
1
50%


Rating CategoryRating out of 5
quality
3.3
value
2.9
professionalism
2.8
responsiveness
2.7
punctuality
3.1
Showing 1-10 of 10 reviews

Billee H.
11/2022
1.0
garbage collection
  + -1 more
Waste Management services in the Colorado Springs area is awful. We had service for over three months and they only picked up on the scheduled day three times. Our containers arrived partially broken and filthy (still had some trash in them). Their local customer service is non-existent and the national support can not help with anything related to pickups and will literally disconnect with people unhappy with the service. We live in an area with bears and have had our trash ransacked because WM will not pick up trash in the morning. They want cans on the curb by 7 am but usually don't arrive before 5 PM if they arrive at all. Customers are forced to haul their cans in and out of their garage hoping they'll pickup the next day. We cancelled service and have been waiting two weeks to get the containers removed.
Description of Work: Trash/Recycling removal

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


ELIZABETH B.
09/2022
1.0
garbage collection
  + -1 more
I was charged $240 for 3 months of service that I never received. When I called to cancel I spoke to Brian and he said that he will refund my payment and pick up the cans. After 2 weeks still no refund. Called and spoke to Antonio he said that there are no refund and I need to pay $124 to have my cans removed.
Description of Work: Trash removal

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$240

Bradd C.
07/2021
1.0
garbage collection
  + -1 more
This company is horrible about responding to problems. They reschedule my pickups all the time and I usually do not get the message until late in the evening or next day. They also miss pickups. I can never reach them. They will not respond. And they are expensive. I would never use this company again!!!
Description of Work: Trash pick up
Rating CategoryRating out of 5

John R.
08/2015
2.0
garbage collection
  + -1 more
unknown
Description of Work: They seldom even respond to inquiries....

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0


David D.
07/2015
1.0
garbage collection
  + -1 more
unknown
Description of Work: Never responded to multiple contacts.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


don E.
06/2015
1.0
garbage collection
  + -1 more
Provider did not give any response on 2, 3, 4 or 5 June when I called. so, on 5 June, I cancelled my service, and asked for a refund of the $113.77 that I had just paid on 1 June. Still no response from them, but on 15 June they said they had cancelled my service. Again, I told them that since they no longer picked up my garbage, I wanted it stopped, and wanted a refund. They again agreed to cancel my service, but that they did not give refunds. Watch out for this company. Maybe the entire office staff is on vacation, or maybe they are just incompetent.
Description of Work: Provider failed to pick up garbage on 2 June 2015, and despite my daily calls since, has never provided me with an answer.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$113.77

Michael O.
03/2015
5.0
garbage collection
  + -1 more
I don't remember how much I pay, but I pay every 3 months. The price is better than what I use to have. The quality is great.
Description of Work: We use them for our trash pick up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg N.
07/2014
4.0
garbage collection
  + -1 more
Driver does a good job of picking up the trash and not making a mess. I think the price increases have gotten out of control and I plan to look at other providers and compare.
Description of Work: Provides one container for trash pick up and picks up trash each Thursday.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$113

Debra B.
06/2014
4.0
garbage collection
  + -1 more
unknown
Description of Work: I have used this company for years, but their cost has gone up so high, I couldn't afford it any more. If they were cheaper and would not charge extra for recycling, I would continue with their service.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

Scott R.
06/2012
5.0
garbage collection
  + -1 more
Excellent.
Description of Work: Trash collection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

    Contact information

    602 4th St, Colorado Springs, CO 80907


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garbage Collection

    FAQ

    Waste Management is currently rated 2.6 overall out of 5.
    No, Waste Management does not offer free project estimates.
    No, Waste Management does not offer eco-friendly accreditations.
    No, Waste Management does not offer a senior discount.
    No, Waste Management does not offer emergency services.
    No, Waste Management does not offer warranties.

    Contact information

    602 4th St, Colorado Springs, CO 80907