Tops in Stone, Inc

Loved working with the team at Tops in Stone! From Belle the owner to Robin our sales rep and to the installation crew everyone was friendly, helpful, informative and very professional. Thank you for making our kitchen project go smoothly and look beautiful. Will definatley recommend and will use again in the future.

Great! Really love the new countertops. They look wonderful with the new cabinetry. Tops in Stone was very easy to work with and they were very helpful in making suggestions and answering our questions. Would definitely recommend!

They gave me a great recommendation for the back-splash. Everything looks gorgeous. They have a great warranty.

Save yourself some misery! Tops in Stone owner, Belle is dishonest to the core. The fabricators broke the marble slab in their facility and refused to replace it. Instead using remnant pieces to finish the job - I ended up with a $5,000 tub surround that was broken and chipped. The installers accidentally broke another edge off of the tub surround during installation, and threatened me with a lien when I refused to pay full price for the chipped and broken tub surround. This was the worst experience with a contractor that I have ever had!

The installers came to cut our granite countertop to fit a new gas range. They were very professional, arrived on time (even a little early with permission), did an excellent job and even made sure the new range fit properly in the opening. We would definitely call them again if we do any more granite/marble work in the future.

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In our opinion, Tops in Stone provided us with some of the worst customer service we have received from a vendor. On installation day, items we expected were overlooked and forgotten. The installers seemed to be frustrated and anxious to get to their next job. The project was completed after four weeks, requiring three more visits to our home. The piece in question was at first broken, then ill-fitting, and finally installed. Their sales manager's phone demeanor fit our definition of dismissive and unprofessional, informing us that completion of our job would have to be "fit in" around other projects. We attempted to contact the owners for resolution to the situation felt we were treated with the same disrespect; the answer indicating that what mattered was that the project was eventually completed to our satisfaction. To their credit, the work done is of high quality and we are satisfied with that aspect of the project. The countertop market in Colorado Springs is highly competitive; we recommend that consumers look elsewhere for their countertop needs.

Affordable price, friendly service, seamless installation. We love our new counters!

We visited several shops before deciding on Tops in Stone. We selected them because they had the most efficient shop and were most likely to deliver the project on time. This was important because other contractors were scheduled immediately after them and a delay would have a cascade effect that could move the completion back by months. Their initial quote was in the middle of four others we received. The project included a win-shaped bar sitting on a half-wall above and behind the countertop. Their sales person quoted two counterbalances (support brackets). Based on my knowledge of engineering, I expressed my concern that two would be grossly inadequate. He insisted that their template person would make the final decision. The template person turned out to be the company owner. He concurred that five supports would be appropriate. That raised the price by $300. It was not a deal breaker, but it should have been obvious up front. The templating process was amazing. The owner showed up with a laser device and laptop computer mounted on a tripod. He positioned it in the center of the kitchen, placed reflective markers on all corners of the counter and bar tops, and shot the laser at each reflector. The computer automatically drew the components and created the program for the computerized water jet that would cut the granite to its precise final shape. The installation was scheduled for two weeks later. The faucet we wanted would not have fit behind the Blanco sink we had selected if the templating and cutting process had been less precise, or if they had used a sink mounting method that required more mounting hardware than their clip system. On the scheduled installation day, the crew arrived after an already long day of work. The granite was gorgeous (Brazilian Typhoon Bordeaux) and the workmanship (cutting, edging, polishing) was perfect. But, as they installed the granite, it became obvious that the counterbalance supports were the wrong length making it impossible to position the granite properly on the bar top. The next day, they cut down the supports to the proper length and repositioned the granite. Bottom line: I will gladly recommend them to others because the quality of their stone work is outstanding, their shop is the most efficient, and they are responsive to customer concerns. One shop actually quoted $1,500 less than they did, but I could see that the installation would be problematic.

Not well. Granite was cut incorrectly and owner was extremely difficult to work with. We did finally come to a resolution, but I still have granite that is cut incorrectly.