ThornBrace Designs, Ltd.

Description of Work: It all started off well, Chad and Stephani were very good and answered all our questions. As the project went on communication dwindled to where it was pretty much not existent. All the communication went thru another contractor that they had hired. I would attempt to call and email on numerous occasions with no response. When a response finally came, there was always an excuse to go with it, "sorry, I went out of town and had my phone off, or oh ya sorry I forgot that you had called." Then there were the lies that went with everything, for example, when we finally were finishing a 4 week project (5 months later) we had a conversation early in the afternoon and Chad stated "I will be by later tonight when Mark finishes." Mark finished my project about 7pm that same night, and there was no Chad that night. I finally got ahold of him the next day and his excuse was "sorry I didn't know I said that." So his solution was he would be by the next morning to do a final walk thru and sign off on the final contract. Guess what, he didn't show, when I finally got a hold of him that evening his response was, "sorry I had to run up and give a quote for a job and my phone did not have service." After doing some research that day he was at another job that was paying more than mine. At this point I had had it, and just asked him to email me a signed paid in full invoice and to come and remove his lock box from my fence. I had to continually email him for 2 weeks to accomplish this. |I would not hire this company unless you want a full time job babysitting your contractor making sure that everything is done.