The Floor Trader

** Given 1 star because 0 was not an option ** Absolutely DO NOT use this company. Let's start from the beginning on what a disaster of customer service and quality of work has been done. When they removed the baseboards, they ruined multiple planks and boards. Pieces chipped off and they placed them back on the walls as if nothing was wrong. At one point, they told us we damaged the trim, not them. After they removed the carpet and padding, the baseboards needed to be lowered from their previous location to meet the new flooring. When this was done, a strip of unpainted area was left above the baseboards. At no point in time did anyone doing the job think this was a problem. We were told we would need to purchase wider base boards or paint at our own expense to get rid of this line. Obviously we wanted our home to look nice so we ended up purchasing baseboards from them at cost (or so we were told). They were installed, again without any true craftsmanship or attention to detail. The corners don't line up, the nails being placed were still exposed, and we once again, are responsible for painting them. Fast forwarding almost a year into dealing with this company brings me to my current frustration. Part of the floor started to come up as if a nail was being pushed up from underneath the panel. We called Floor Trader to schedule it to be repaired and were asked to send pictures of the damage so they could send someone out. We sent photos and a service date was scheduled. The first time the handyman came out, he looked at the floor and said we would need to reschedule to have it fixed. He came out a second time, looked at the damage, and said I need a tool I don't have. After leaving, he did not call to reschedule the repair and we had to reach back out to get on his books which are typically about 1-2 weeks out. The third time he came out, he placed a 2.5 ft cut in the floor and then said he broke the tool he had so he would need to come back. He left the hole in the floor which we have had to cover with tape for safety reasons as my 4 kids could easily get hurt on it. Again, we had to call to reschedule because he didn't follow up as he said he would. We were scheduled for this morning and he drove to our house to tell us he would not be able to fix the floors due to personal medical reasons. I am absolutely disgusted by the lack of responsibility, quality of care/work, and customer service provided by this company. Most people would think it would be easy to reschedule with another handyman, but this is untrue as he is the sole provider for the type of floors we have. Looking at the overall reviews for this company prior to contracting them to do our floors was 100% the opposite of the experience we have had. DO NOT use this company unless you want to come out of pocket for their mistakes and you want to drag out repairs that should be an easy fix.

They said they could order what I had picked at another store. Took a week to get back with me. Found out they couldn't order what I chose and would not lay flooring purchased elsewhere.

.

Floor Trader is absolutely THE BEST flooring company in Colorado Springs! Not only was the quoted price competitive with the big home improvement stores in town, the service was exceptional! I dealt directly with the owner, John Hughes who walked me through the installation process and what to expect. He assisted me in selecting the right laminate for my home and Erasmo and Carlos did a great job on the installation. John even came by to make sure the job was to my satisfaction. You can see why Floor Trader has been in business in Colorado Springs for so long and why it has a BBB rating of A+. My rating for Floor Trader is an A+++! Great experience and great result!

Guys moved furniture, prepped floors & installed laminate + vinyl over laminate flooring in 3 areas.

They have been responsive, we had a problem before but it was taken care of.