The Fireplace Doctor Inc

antastic job, hired these guy to clean and tune two gas fireplaces. Justin, our tech, was there 40 minutes early (when does that happen) he got the one fireplace that was DOA back in service both of them, in a fast, friendly, and professional manner. He found a gas leak in one and fixed that too. He suggested that we could save money on heating if we added blowers to both units, then the heat would circulate the room rather than go up the chimney Sounded good to me, so I had him install them in both fireplaces, looking forward to the room being warmer from now on, and it should save on my heating bills. He left the place spotless, and was a very nice guy, I highly recommend hiring them to get your fireplaces tuned fo the winter! Just do it!

Just had a new firepit installed in the backyard. They did a great job and were very helpful in finding the products right for us.

It went amazing. The crew arrived 15 minutes early. Identified themselves, then started working on the fireplaces. As each fireplace needed a replacement part they explained to me what it was and why it needed to be replaced. I was extremely impressed with knowledge and professionalism the workmen.

I’ll let you know when the work is started/finished. It would be nice to be asked after the work is done and not be bothered in between!

Technician was prompt, professional, and spent a long time making sure our glass was as clean as possible. Glass was cloudy and etched.

The sweeps who came were FILTHY! They did not wear shoe covers, or use enough tarps to protect the carpet near the hearths. One of the vacuums spewed dust as they vacuumed out the fireplace. They left sooty foot prints all over. It took several tries to vacuum it all up, and I'm still seeing spots! We did order chimney caps and had them installed on a second visit. I was assured they would not have to come inside for this visit. They did not install the caps correctly. They didn't bother to tighten the screws into the chimney piece, and did not warn us that the caps may come off in wind. I was assured by the installer that the caps were on the chimney securely. We had the big winds come through, and sure enough the caps flew off and damaged our roof. Ours were the ONLY caps that came off in that wind in our neighborhood, which tells me that the installers did not do the job correctly. Fireplace Doctor and their insurance company refuse to repair the damage. I can show that the screws were loose and not tightened to the caps, but neither the Fireplace Doctor nor Nationwide, which insures them will acknowledge responsibility. I would like to escalate this, because they should be liable for shoddy work. The response I got from the Fireplace Doctor was to contact my insurance company and have them pay. Excuse me, but I should not have to lay out the deductible and have my insurance company pay for repairs when it the responsibility lays with Fireplace Doctor. I asked if they could at least come out and look and her replay was, "Oh no, it's our busy time of year. I can't schedule anyone to come." DO NOT TRUST THEM to install chimney parts correctly! Oh, yes, They were an hour late for the cleaning, but no one bothered to call us to let us know. I had to call them.

The sweeps did an excellent job getting the fireplaces cleaned and explaining the issue with our gas log. We opted to cap off the gas line for now, so they didn't do the repair, yet, but we will call them when we're ready to get it working again. My only negative critique is that the sweeps did not use shoe covers and one of their vacuums left dust. Not a lot, but we had just had the carpets cleaned, so I am especially sensitive to the dust.

Emil worked with me to help choose the perfect replacement unit. His installation was flawless and the fireplace is exactly what I needed.!

It went very well. The technician was very polite and knew what he was doing.

Good work, professional and very helpful. I would use them again. They can be hard to nail down during the busy season, but that is to be expected, I suppose.

Emil was very helpful with fixing the problem we had with our new wood stove. The wind had blown off the outside vent cap soon (4 weeks) after installation. As I live on the eastern plains, we can get some high winds. Emil's team found the cause and, with manufacturer input, applied the fix to more securely mount the vent cap. Thanks Emil!

They were excellent. They were clean and they were neat. They were professional. They addressed those problems, figured it out and got it fixed. It was expensive.

The workers came out on the assigned day and time to do the work. The were very friendly. They covered all my carpet to make sure nothing would be damaged. The workers had quite a bit of trouble cutting through the metal firebox, but they persevered even though it took several hours. Because of the curved brick arch, the insert wouldn't go all the way back so they perfectly notched the brick so that it would go back a few more inches for a better fit. They explained how to work the insert and showed me how to make the tiny initial fires to break in the firebricks. They finished the install around 5pm and, unlike what the first guy said, the inspector was there by 9am the next morning! Everything passed inspection perfectly! I had problems getting the fire to maintain the correct temperature in the beginning, and Emil spent about an hour troubleshooting possible problems and explaining to me how to set the air vents so that the fire could be maintained for 8-12 hours. Everything was fine with the install, it was just a problem with me having to go through a learning curve with learning how to set up a fire differently from what I was used to. Also, because of the curved arch, Emil had built in some ironwork built in the estimate to make a cover for the arch. However, the insert box looked fine without the extra metal above it. Emil called me to say that he was giving me a refund since they didn't have to do that work. I wouldn't have known about it otherwise since I thought it was an add-on if I needed it. Both Emil and the installers were there for me to make everything went perfectly and effortlessly. This install was one of the best experiences I've had with a contractor!

He did an outstanding job. He was very polite and friendly. I would recommend him and use him in the future.

After initial consultation and diagnosis, the stove parts were ordered from the stove manufacturer. Upon receipt of the parts they got us on their schedule as soon as they could. The rebuild of the woodstove was timely ad went seamlessly. They will be coming back to do more work for us this summer.

He was very professional and got it done in just an hour and made both fireplaces look great

Excellent and responsive service. Emil spent 2 hours discussing options and costs as well as answering questions - after working us in to his already booked schedule at the last moment. Installers Ben and Brian were professional, quality install (complemented by inspector) and actually fun to have in the house. For even more fun give them very strong coffee - then sit back and watch. There was a bit od confusion re: finish (due to Mendota's website) - Emil made modifications at no charge. Overall professional, responsive, quality product service.

Emil came out, assessed our situation, discussed options and made recommendations. All interactions with the Fireplace Doctor employees were positive. They were responsive, communicative and skilled at their specialty. Our wood flooring was protected during the removal and installation and the immediate area was left clean. The Mendota was an excellent recommendation for our open space and vaulted ceilings. While more expensive than we had anticipated, it has absolutely been worth it on chilly mornings. We will not hesitate to use this company for annual inspections.

The company was quick to respond and to schedule my job. The provider was courteous and he made sure to keep the work area clean so as to avoid damage to my home. I would highly recommend the Fireplace Doctor to others and I will use them again.

The appointment was made through snap-fix. I received a call the day before to verify the appointment. About 1 and 1 half hours before the appointment I received a call stating that they were running ahead of schedule and asked if they could arrive early. I had them arrive according to their availability. The technicians placed drop cloth across the living room floor and removed the fireplace and vents from the wall opening. They did the haul away as well. The wall opening was swept clean as well. The technicians were pleasant, professional and friendly as well as completing the work quickly and cleanly. They were done before the actual time of the appointment. I would not only recommend them highly, but would hire them again if the need arises.

Great! The chimney cleaning was very thorough and as mess-free as possible.

Was very clean and professional in all the work he did

Very professional service and I would definitely use them again. They were actually running early and arrived about 45 minute early, after calling first. This worked out great for my schedule. They were polite and professional and I would definitely use their service again.

The technician was extremely polite. He was only a few minutes late due to icy roads however was curious enough to call me and let me know he was running late.

They were great. I don't know what else to say. They did a really good job. There were no problems whatsoever. I would say we were very satisfied. They did a really good cleaning out of it and it looks good. The price was what they told us and we agreed. We haven't been able to use it yet.