Susan Helmich Fine Jewelry

It was a wonderful experience! My mother-in-law had passed away in 2010 and left me with several pieces of jewelry. I took the rings to Susan's office and asked her to put the stones in a different setting, one that was more in line with my style. After taking the time to personally get to know me and to get an idea of what I was looking for, she took the diamonds and rubies and created two unique rings that I absolutely love. I wear them every day! Not only do I love the style of the rings, they remind me of my mother-in-law every time I look at them. Perfect!

Susan redesigned a very expensive pair of earrings for me so that I could actually wear them. I'm sure it's a story familiar to other reviewers: one day you wake up and your earrings now look stupid on you because your ear lobes have thinned and lengthened. In my case, the earrings were heavy enough to bend my lobes backwards. Before finding Susan, I visited three other independent jewelers in Colorado Springs and one in Monument. All had good reputations, so I was disappointed that none of them could give me a confident solution. I.e., they all hedged their answers with and quot; ... we think this will fix it ... and quot; or and quot; ... we could try this and see if it works ... ,and quot; etc. And then I met with Susan. She scrutinized how the earrings lay on my ears; tried them on her own ears to get their and quot;feeland quot;; sketched a few pictures to visualize how to counter-weight the earrings; and then said (with confidence) that adding a support bar on the back of each earring would solve the problem. And she was right. My gorgeous spendy earrings no longer look goofy on me; they look great! The other services I've bought include repairing (or more accurately) replacing lever-backs on earrings and buying better-fitting pierced earring backs. And earlier this month my husband and I met with Susan to design a custom wedding ring. Every step of the way, Susan has taken care to educate us about the attributes of the gemstones and how they are graded, the pros and cons of different types of metals, and more; and (this is really important) to be sure we remain on the and quot;same pageand quot; about budget. Susan also has a store in Scottsdale, AZ and is always happy to bring something from there to show to us here. We've also appreciated the help of Teresa Barnes, Susan's assistant. Teresa is excellent at follow-up, answering questions, and taking care of the transactional details. Susan Helmich Jewelry is a gem of a find!