Stanley Steemer

Told me initially may not be able to remove pet & high traffic area stains. He did not... But I was able to get stains out with my personal carpet cleaner. C is a generous grade, probably due to professional attitude. However, the quality of wo, I do not believe, should be less than I was able to accomplish on my ow.

After Gino and Reggie were done it actually looked like the original color! The cleaning brought back to life carpet I thought there was no hope for. Plus it smelled a whole lot better! I will use them again.

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unknown

I have always been happy with the quality of their work and with the people they send. They are knowledgeable and friendly. They do not act like they are doing you a special favor if you ask them to do a little something more. They have just been great. I probably would not use any other carpet cleaner. Their price is good for what you get and I just think they are terrific. They will do extra things like deodorizers, protectors, and all that kind of stuff, but there are extra fees for all of that so I pretty well stick to the basic services they give and that seems to keep me in pretty good shape. Most of the other carpet cleaners I got were much higher in price. If you call them a couple of days before a holiday, you are not going to get them. They are going to be filled already. You need to call in time to give them a chance to schedule you.

They arrived with a broken part and had to return to the office to get a new one. It took 45 minutes for that round trip. It took THREE days for the carpet to dry. Bottom line they came unprepared and the basement was unuseable for three days. Since I had company coming, I was glad that they arrived on the fourth day. Never Again.

The technician showed up as promised, we even got a phone call a few minutes before he arrived to let us know he was close. He went over what he was going to do, and we pointed out a few thing that we really wanted done. He went to work and was exceptionally through in cleaning even the spots and really dirty and heavily traveled areas of the carpet. He was done in about an hour....he packed up his gear and left. The carpets are about 8 years old.....we thought that we might have to replace them because the other carpet cleaner we had been using could not get the stains out. He said that they were not removable and that nothing could be done. We had used this "Discount Carpet Cleaner" several times because he had come highly recommended. This time I thought I'd try something new. I saw an ad on TV for Stanley Steemer and I thought I'd give them a try....and boy am I glad I did. Not only did the carpets look amazing...ALL the spots and stains, even the non removable ones, were GONE!! Like the old saying says..."You get what you pay for".....These guys charge a bit more...but do a excellent job.....we worth the few extra bucks the charge.

unknown

I’ve used them several times. They do a thorough job. They’ll move your furniture. They’ll suck up all the excess water too and it’s a truck-mounted unit. They’re really good in that way. My interaction with them has always been good. It’s always professional. The carpet looks great. Since I’ve used them, I’ve been satisfied. I never had to call them back out. They’re good on their price. They usually give coupons or specials. They always show up.

I called Bart on Monday, October 20. He gave me an estimate based on number of rooms and stairs. That estimate was what I paid. On Tuesday Matt and Tim arrived, completely ready to work. The carpeting is of good quality (a wool blend), and a fairly short shag (about 1/2 inch). They did a walk-through of the carpet areas and apprised me of what was and perhaps was NOT possible (my carpet is approximately 30 years old, and had not been shampooed in 2 years). I mentioned MOVING FURNITURE; this is a big deal given my relative lack of strength). I had already cleared all the shelves and tabletops of books, etc. Of course, they replaced all items after they were done. The guys spent about 3 hours total, more than half of which was devoted to the upholstery. I had not originally planned to clean the furniture. Like the carpet, most of the furniture is about 30 years old, and upholstered in velvet, besides. I had repeatedly been told by other commercial cleaners that they would not do velvet; Tim (a true artist in this kind of cleaning) assured me that the nature of the steam-vacuum process would not harm the velvet. The beige velvet is once again beige (from a badly stained dark gray from newsprint and other handling); the navy blue velvet is several shades brighter. Tim even did the throw cushions! Matt responded to my concerns about tenacious stains on the carpet (heavy traffic patterns in hallway and outside kitchen) by more intensive cleaning. The almost-black strip of carpet at the border between kitchen and dining room is once again dusky mauve, as are the traffic patterns. Yes, I can still make out the traffic patterns, but considering the age of the carpet, I am more than satisfied (this is not due to dirt, but rather to wear and tear on the actual carpet fibers). They also cleaned two handmade Morocooan wool rugs, which turned out beautifully. As a final touch, they raked the entire carpet area; when the nap is all pointed in the direction, it does look cleaner. Professionalism: Little things (such as wearing booties, raising the furniture on foam and/or plastic pads to avoid damage to wooden legs). Big things: very explicit instructions about post-cleaning procedures. I would definitely recommend this firm and these two cleaners, Matt and Tim, to anyone needing a thorough carpet and/or upholstery cleaning. I will be calling them againQ

I had a very good experience. I found coupon in the Colorado Springs Premier Values and I called on Monday and they were able to schedule me for Friday of the same week. The tech. arrived on time and completed the work in a very short time. The traffic pattern dirt was cleaned of my light beige carpet.

The prices were reasonable enough and the guys that came over were very nice. They went through the house very thoroughly and then looked over the house when they were done to make sure they got areas that needed to be cleaned. They were pretty good.

Deciding on Companies to Contact Used the BBB to get companies that were in business in Colorado Springs at least 10 years. There were a load of companies from outside seeking business in my area because of the Waldo Canyon fire and many new companies. I wanted a company that did steam cleaning,which was reported to be recommended by carpet manufacturers. We had a chemcal cleaning last time and my wife did not like it. We reduced the list by cutting out all firms that had more than one complaint with the BBB in the last 3 years and which did not have and A rating on Angies List or had a very bad rating from a reviewer. Stanley Steamer had one bad rating, but it related to petty theft, not thework, and other workers in the house could have done it. They were among the oldest such firms in town. Initial Contact Getting an estimate and description of the methods used by Stanley Steamer was pleasant, easy and reliable. They were the low bidder, by quite a bit, of the four fims I contacted. We set up a date later and they came on time. The Job They did a great cleaning and this time my wife liked it vey much. Outfits that claimed to do more including flood fire and smoke recovery charged a lot more for the same job. I can not imagine a better cleaning job and they cost quited a bit less that all others we contacted.

We had a rust stain on our carpets from our furniture and they were able to get it out. We have used them for years. They have been real clean and real timely.