Sprinklermaster

He was the first guy that came out and evaluated our sprinkler problem. I called him and he came out and he told us we had 3 valved that needed to be replaced completely so it would cost $300. But I don't have the parts and I couldn't get them that day or order them. So he says, "I'll call you back and let you know." He called us back and left us a rude message. He said, "The only day that I'm going to be able to come to your house and replace those valves is June 27th. That's the only day and if I don't hear back from you very quickly then I'll go ahead and leave that opening for someone else, and assume you're not interested and then you'll have to find someone else." We didn't use his service.

I called him because he told me to call him back because when I originally called him he was busy. His attitude was horrible he told me he was not interested in talking to someone who is calling around even though I was calling to schedule with him. I waited for him that long and he was rude, it was shocking that he would treat a potential customer the way that he did.

I had to wait a couple of weeks for an appointment since summer is a busy time, no problem with that. They were professional on the phone and called the morning of to bring forward the appointment a couple of hours. When they showed up (2 reps.) they took a quick look and said the pressure was no good and I should call the city as there were some rocks or a blockage somewhere and also suggested I might need a whole new system. I asked if I should call a plumber to adjust the pressure and they said I "could try that." It was midday on a really hot day and I really got the impression that they weren't that interested in doing the job. The only good thing is that they did not charge me for the call, which I appreciate. It would have been ugly if they had tried. Since that time waster, I got another company in with a very satisfactory result. They had a simple gauge to check the pressure immediately. They found a leak, causing the lower water pressure and they moved and fixed and added a couple of new heads in a couple of hours and made a couple of hundred dollars. I'm very happy I went with my gut to get a second opinion. I will not use or recommend Sprinkler Masters to anyone as they couldn't be bothered or just didn't have enough experience to help or investigate further what turned out to be a minor dilemma. Although Sprinkler Masters were very friendly, the difference between them and the other company was like chalk and cheese.

Great. The company showed up early (6:40 AM) for the 7AM appt to do the install. Wendell walked me through the system again to make sure I was getting exactly what I wanted, then set to work. They used a 'puller' so as not to tear up my yard too much, took a short lunch break - answered my dumb questions and finished up the job before 3PM the same day. He walked me through the operation, draining and adjustment of the heads and made sure I understood the controller. Real good job, didn't leave any thing unfinished, no trash or equipment left behind. I am very satisfied.

unknown

They are really good. I've used them for 10 years since I moved into my house, and they always have done a wonderful job. They keep my sprinklers working properly. They know me and always give me very friendly service. I would highly recommend this company to any body.