Springs Waste Systems

Over the years the have missed collecting my trash, I’d call and it would be picked up in a couple days. Not great, but OK. In December, my trash was missed 3 times. Recycling was picked on schedule while my trash bin was ignored even when overflowing. I called repeatedly. It very difficult to get a person to answer. I left many messages. I have never had a follow call from my voice messages. When I did manage to get a customer service rep. They promised to have my trash picked up. Three weeks of this was very frustrating. I cancelled service. Then they emptied and removed the bins. Just when I thought I was done with the nightmare they are now attempting to charge me for January service and additional fees. Go with any other trash service!

I have had a terrible experience with Springs Waste. I will give them credit for regularly picking up trash. However, they have failed miserably in picking up recycling material. Almost every week we need to call them to tell them that they skipped picking up our recycling material. Despite numerous calls, they are indifferent to correcting the problem. I am looking for new service. Surely there must be a trash company that can be reliable.

very happy

Prompt, fast, the customer service helpful and friendly.

unknown

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unknown

Still waiting for the company to pick up my trash and requested trash and trash cans to be picked up on Monday?.we will see!

unknown

I put for now would use provider in the future if we get pick up this week! Friday had an inch of snow with ice so the trash pick up was not done. Their large recycle truck did pick up on our street, but the trash truck could not come. I called the company and was told on Friday that a smaller truck was helping the driver and it should come by IF not then on Monday it would be picked up. Well today, Monday I call and they said they only send smaller truck on Tuesdays to pick up streets that were not done. I was told I had to call to get on the schedule for pick up. I ASSUMED the driver would tell the company the streets he DID NOT DO as they would automatically be put on the pick up list for the next week. Also since I spoke with them on Friday and they new what was going on I should have been put on their pick up list/ We have been with Springs Waste for many years and it seems ever winter it gets worse on garbage pick up in the winter. Other trucks go up and down our street so I do not know why Springs Waste's trucks cannot do the same. Can't they put chains on them?? Anyway when I called today the girl said on Friday I was given wrong information on how missed pick ups were handled. We usually call every winter, last winter asked for a manager to call back and never did. The girl I spoke with on Friday told me I can look at other carriers if I want. Wendy who I spoke with on Monday did not say that, she only told me I was given wrong information on Friday. I do not understand why the driver cannot make note of missed streets and why it is up to the customer to keep calling them. I guess being Friday pick ups is not good because your garbage sits over the weekend until the following Tuesday. My husband is disabled so I am the one to put trash can out. To bring it up and down the driveway is a choir on a senior citizen and to leave it on the curb you just are not sure if it will be knocked over. Good thing it isn't bear season or there is not way I could bring the can up and down wondering what day they might come. Both of our children have Springs Waste and told us to try them. They have not have this issue. I guess you have to live on a flat street in Colorado Springs to get winter pick up! There are many worse streets in Colorado Springs then ours wonder who gets their trash? The price is what has kept us using Springs Waste but we will see if the frustration and wrong information always given us out weighs the price.

unknown

Great service, friendly, and professional

Researched the top 3-4 providers and Angie's feedback. Selected Springs Waste for service and price of waste and recycling together. First weeks have been just as expected!!

The billing is uneven and sent on a postcard. They only collect recycling every other week and never take extra anything. If your cans are two feet from the curb they won't take your garbage. They are lazy and not worth the money. They also have no problem letting your garbage cans blow down the road.

I used Springs Waste Systems at my residence. I was as happy as you could be with a trash provider. They picked up the trash on the service day and I had no complaints with that. Then one day, I came home from work to find yard waste scattered all over my driveway. At first I could not figure out how all this mess occurred, I thought it was a prank from the neighborhood kids. I went inside to get my camera to take pictures of the mess, and once inside my son informed me the trash company had made the mess in the driveway. He had taken it upon himself to put the yard waste I asked him to pick up into the garbage bins. The driver picking up the trash then not only did not take the yard waste, nor did he leave it in place and have the office contact me, he tore all the waste out of the bins leaving it scattered over my driveway. I was so furious with the service, I took my pictures, and emailed the office and told them I wanted to cancel. The response I got was "So sorry to hear that, we will be out to get your cans next week". They did refund me the difference of the service not performed. Too many trash services in this city to have to deal with a company such as this one. If you follow their rules to the letter, things are just fine. I will never recommend this service to anyone.

don't be late

They delivered the trash cans (no extra charge), picked it up every week. Good times.

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