Sierra Mechanical

Originally scheduled furnace service at 9 AM on Nov. 3rd. Sierra Mech. Serviceman did not show at all. I received no call from Sierra Mech. to explain, and my calls to them were not answered. Finally got in touch with Sierra Mech Nov. 6th. Rescheduled service for Nov. 22. Serviceman shows up more than 4 hrs late. Sierra Mech insisted additional service was required on my furnace, but they did not have time to do it during their Nov. 22nd service call because it was "to late", after showing up more than 4 HOURS LATE to the appointment! So, I went ahead and scheduled another service call Dec. 1st. On Dec. 1, the Sierra Mechanical serviceman shows up at 3:15PM for the 9:00 AM appointment - More than 6 hours late. He claims he called, but (1) I received no calls from ANYONE identifying themselves as an employee of Sierra Mechanical, (2) claiming to have called is not an excuse for failing to show up as scheduled; Not once, not twice, BUT THREE TIMES. Sierra mechanical has ZERO RESPECT for customers. To date I HAVE LOST AT LEAST 18 HOURS of WORK BECAUSE THESE PEOPLE CAN'T BE BOTHERED TO SHOW UP!

It went on and on - they used "used" parts and charged me for new parts. The original owner was very difficult to deal with and the system was left un repaired. I had to have it all removed from my house in the end but only after spending a great deal on it

After a truly horrible experience with another provider the home warranty company had Sierra come out and fix the issues left by the previous "service" provider. They came out and made an itemized list of the items that needed to be corrected and did all of the repairs. They were young but professional and relatively quick for everything they had to do. The people I spoke with on the phone were courteous and understood the difficulty I had experienced with the previous company. Based on previous reviews I might not have selected them BUT with my service and needs they were excellent.

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A tile contractor hit 4 tubes of radiant floor heating. Dave came out and fixed the two we had located, and then found 2 more. So far so good, we haven't found any more leaks. He was very cautious in removing insulation, and an outdoor ceiling panel. He had to order the repair kit and he was able to show me exactly where the correct shut off valves were to the heating system.

The job went very well, luckily I did not have any major issues with the Boiler.

So far good. We have not had any problems with heat. Sierra Mechanical has worked on this boiler several times in the past 15 years. They show up when promised and make the necessary repairs. The bill is always several hundred dollars plus for most repairs. Parts and labor seem expensive.

Tom and his team are the best ever. We called them early one morning and they responded promptly and came to do the repair within a couple of hours. We have used their services for about 6 years and don't have even one complaint. Tom is friendly and has much knowledge in the area of hot water/boiler heat. He has taken on new associates and mentors them to his level of excellence. I would recommend Sierra Mechanical with no reservations.

Sierra Mechanical came to our rescue! They fixed our boiler issue and were fair and equitable with their service charges. Not only did they diagnose the problem correctly, but quickly fixed it and our hot water heater system runs better than it has in 10 years. It was not until this problem was fixed that we realized we had been living with a less than optimal system for a long time. Tom, Dave and Joey were all professional, courteous and spot on when it came to analyzing the problem and providing a solution. Highly recommend them.

They are dependable. They are through and reliable. They have great prices. They have experienced workers. The apprentices they hire are amazing. They do a great job of training. They are very professional.

They were on time and honest. They were thorough. They didn't want to charge me for things that I didn't need.

Tom, the owner of Sierra, and two technicians showed up as scheduled and completed the job in 4 days. (It is a big job) They brought a electric hot water heater and set it up so that during these days we would still have hot water. (Our hot water comes from the boiler that also provides space heating through the radiators.) Sierra did an excellent job. Tom and his techs were very methodical about the changes that would be made to locate and install the new boiler. This included two new flues because these new condensing boilers use a totally different air intake and exhaust system. Overall, I cannot say enough about the quality job Sierra Mechanical did. Sierra is a top notch company.

These guys are the best I have found. They were completely professional and I am very happy with them. I rate them A++.

We have worked with Tom for many years (10+). He is expremely responsive and takes the time he needs to get the job done right even when it is a Sunday or a holiday if the situation is dire. We always go to him first and if he does not perform those services we go by his recommendations. He is always concerned about getting the problem fixed for the long-term. The best!

They were professional, polite, prompt, courteous, clean and careful. They got the work done and they did it well, they have always been that way. When I call they tell me what to do so that I don't have to pay for a service call if I'm comfortable with that and they tell me to let them know if I need anything. They are glad to come if I need anything. They are reasonable.

The system seems to perform better with the upgrades and has had no problems. Since Tom installed our heating system when our house was built in 1988, I always call Tom first. He knows his business and is always courteous.

Excellent job. Tom truly knows his hot-water heating systems, and it was a joy to work with someone so passionate about their profession. Tom taught me much about my system. Some unforeseen problems emerged while they worked on my system and the work took longer than expected. No problem...they stayed until the job was done. In addition, it was just a pleasure to interact with Tom. He's patient, intelligent and caring.

As expected.