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Servpro Of North Central Colorado Springs

Carpet Cleaning, Flooring Sales and Installation, Carpet Sales and Installation,

About us

Independently owned and operated. Additional contact name - casey simmerman.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Restoration fire, smoke, soot, water removal, dehumidification, mold mitigation, remediation, catastrophic storm response, move outs and contents restoration, electronic equipment, contents claim inventory, Cleaning air duct, hvac, biohazard, crime scene, vandalism, carpet, upholstery, drapes, blinds, ceilings, walls, artwork, books & deodorization.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
17%
1
17%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-6 of 6 reviews

Sandy D.
06/2016
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Brooke V.
07/2013
5.0
carpet cleaners
  + -1 more
Excellent customer service, excellent prices, and excellent job cleaning. I would highly recommend ONLY them for future carpet cleaning and restoration services.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Pat B.
11/2012
2.0
carpet cleaners
  + -1 more
They did an extensive inspection. We waited a week and then they called to say they were too busy to help us.
Description of Work: Was supposed to be total interior restoration, etc. after the Waldo Canyon fire.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
4.0


JoAnne C.
04/2012
5.0
carpet cleaners
  + -1 more
They were very punctual and quick. They were on time. I would use them in the future.
Description of Work: I used Servpro of North Central Colorado Springs for carpet cleaning about six months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Norman P.
02/2009
1.0
I cannot recommend Serv Pro.
Description of Work: They were sent out from our insurance company. Misdiagnosed our water leak and said there was major mold which the insurance company wouldn't cover. Therefore, they were gone! The insurance adjuster when he finally got there 5 days later said there was no mold and covered the claim. If you use Serv Pro, you deserve what you get. We used another company who, while not perfect, did the work and made a lot of money.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Servpro Of North Central Colorado Springs
SERVPRO IS PART OF A NATIONWIDE NETWORK OF FRANCHISES WHO HAVE SPECIALIZED IN FIRE & WATER CLEAN-UP & RESTORATION FOR OVER 40 YEARS. THE FIRST STEP IN SERVICE PROVISION IS TO SCOPE THE EXISTING DAMAGE. A SCOPE OF THE WATER DAMAGE WAS PERFORMED FOR THIS GENTLEMAN BY THE OWNER OF THE NORTH CENTRAL COLORADO SPRINGS FRANCHISE. (IT SHOULD BE NOTED THAT REMEDIATION COMPANIES DO NOT ACTUALLY DIAGNOSE LEAKS, AS THAT IS A PLUMBING FUNCTION. SERVPRO RECOMMENDED CONSULTING A PLUMBER IN THIS SITUATION.) UPON INVESTIGATION THE SERVPRO OWNER DID DISCOVER VISIBLE MICROBIAL GROWTH, OF WHICH THE COMPANY RETAINS PICTURES ON FILE, ON THE GENTLEMAN'S CARPET AND BASE TRIM. HIS INSURANCE COMPANY WAS INFORMED, PER PROTOCOL. THE PRESENCE OF MICROBIAL GROWTH AT THE SITE OF A WATER DAMAGE SIGNIFICANTLY INCREASES THE SCOPE OF WORK THAT MUST BE PERFORMED TO COMPLY WITH THE INSTITUTE OF INSPECTION, CLEANING AND RESTORATION (IICRC). THE IICRC SETS THE STANDARDS FOR THE REMEDIATION INDUSTRY, BY WHICH THE LOCAL FRANCHISE IS CERTIFIED. AT THE TIME THIS GENTLEMAN'S WATER DAMAGE WAS REFERRED TO SERVPRO, THE COMPANY WAS MITIGATING SEVERAL OTHER LARGE DAMAGES. GIVEN THE SCOPE OF SERVICES REQUIRED TO REMEDIATE THE CLIENT'S DAMAGE CORRECTLY, THE OWNER WAS NOT COMFORTABLE WITH THE LIMITED MANPOWER AND EQUIPMENT HIS COMPANY HAD AVAILABLE. RATHER THAN POTENTIALLY FALL SHORT OF THE LEVEL OF STANDARDS AND OPTIMUM OUTCOMES THAT SERVPRO MAINTAINS, THE OWNER EXPLAINED TO THE GENTLEMAN THAT HIS COMPANY COULD NOT PROVIDE SERVICES AT THAT TIME. THERE WAS NO CHARGE FOR THE CONSULTATIONS OR JOB SCOPE PERFORMED. SERVPRO IS NOT AWARE OF THE DECISIONS MADE BY THE GENTLEMAN OR HIS INSURANCE COMPANY SINCE THAT CONTACT WITH HIM. SERVPRO PRIDES ITSELF IN MAINTAINING A STELLAR REPUTATION THROUGH TOP QUALITY AND ETHICAL SERVICES, AND REGRETS THAT THIS GENTLEMAN HAS EXPRESSED A CONCERN. SERVPRO COMMITS TO CONTINUE PROVIDING SUPERIOR SERVICES, WITH INTEGRITY, TO THE COLORADO SPRINGS COMMUNITY.

Brent B.
07/2007
5.0
carpet cleaners
  + -1 more
Three people came in and for the estimate and measurement and were very friendly and professional in their conduct and appearance. After I accepted the estimate, two of the workers stayed and completed the work. Let lead cleaner stopped often to show many any potential problems and what they were doing. He was seemed very concerned about how we felt the job was going and that we were happy with the progress. They did a very nice job. The area rugs were taken away for cleaning and returned a few days later looking very nice. The price for the carpet cleaning was very low. Both of my rugs were high quality, old rugs so they ran quite a bit more due to the special care. I very much recommend this company. First class service from top to bottom at a very nice price. They were prompt, professional and did very good work.
Description of Work: They cleaned the carpet in the house and took two very large area rugs to clean in their offices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

    Contact information

    PO Box 51088, Colorado Springs, CO 80949

    www.servpro.com/franchise/9078/contactus

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Mold Testing & Remediation,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Blind Cleaning

    FAQ

    Servpro Of North Central Colorado Springs is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Servpro Of North Central Colorado Springs accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Servpro Of North Central Colorado Springs does not offer free project estimates.
    No, Servpro Of North Central Colorado Springs does not offer eco-friendly accreditations.
    No, Servpro Of North Central Colorado Springs does not offer a senior discount.
    Yes, Servpro Of North Central Colorado Springs offers emergency services.
    No, Servpro Of North Central Colorado Springs does not offer warranties.
    Servpro Of North Central Colorado Springs offers the following services: Restoration fire, smoke, soot, water removal, dehumidification, mold mitigation, remediation, catastrophic storm response, move outs and contents restoration, electronic equipment, contents claim inventory, Cleaning air duct, hvac, biohazard, crime scene, vandalism, carpet, upholstery, drapes, blinds, ceilings, walls, artwork, books & deodorization.

    Contact information

    PO Box 51088, Colorado Springs, CO 80949

    www.servpro.com/franchise/9078/contactus

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM