Robbins Heating & Air Conditioning

DOES NOT CHECK THEIR OWN WORK! I paid for regular checkup and ended up also paying for their recommended replacement of my contactor on the AC unit. After the work was done, I had to leave for an errand and came back to a HOT house, only to find that the tech did NOT turn my thermostat back on. He didn't tell me that I needed to do it, so basically, they're ok with leaving the customer in a lurch and NOT taking responsibility. I also had to call the next day to ask for an itemized receipt, since the tech never left me with a copy of what I paid for. Speaking of, they charged me $280 to replace the $40 part (massive labor charge), PLUS the $99 "service" fee. When they finally sent the invoice after I requested it twice, there was no itemization of the charges at all. This situation was so bad with how Robbins handled this scenario, that my husband called to try and rectify it. This company was recommended to me by my father-in-law, and I had been using them for the last three years. I will NEVER use them again, nor will I be recommending their services. No apology, no accountability, no good.

Have used them for over 20 years and technician Dallas is our go to guy. compenent, friendly and always does great job.

Robbins was the first and only vendor to respond to the request for proposal. That saved us from having to decide who to pick. Really glad they did because working with them was smooth. They removed the old furnace and replaced new. We now have heat and they took care of the permit and inspection. And they said if there’s any problem within a year, the labor is on them.

so far so good Brett was on time,clean, yes I would use you again I am waiting for my Bill $ 120.00 plus $ 618.00 = $ 738.00 thank you for you service service man Brett was fine when you call leave a message I call back

Zero complaints about the whole process, Robbins was 100% transparent and worked hard to install my system in a timely manner.

Professional, courteous and on time

Everyone did an amazing job. They were fast and efficient. They even arranged for the inspector to come.

On December 5, 2019, we called Robbins Heating and Air Conditioning to service our furnace due to it not responding to our programmed thermostat temperature. They cleaned the flame sensor for a charge of $89.00. February 13, 2020 Robbins Heating and Air Conditioning came out AGAIN due to the furnace/thermostat not maintaining the programmed temperature. Essentially the same problem we had on 5 December 2019. They said the thermostat was not wired to the furnace, only running on the thermostat battery, and they would be happy to fix the problem for $150. A 5-minute fix BTW. The impression we got was they were looking for a reason to charge extra for the trip out to our home. It was validated when we were told by Honeywell that our thermostat was already wired for power via our electric utility company, and the batteries were only a backup. Basically, the only wire that they connected was the blue wire and cleaned up the other color wires, all other wires were already connected. As a result, it was essentially a lie that the furnace was running on the other wires and not just the thermostat battery. Robbins Heating and Air Conditioning told us there would be no diagnostic charge for the February visit since they were coming out again regarding the same problem we had in December. However, we were charged a $149.99 minus $50.00 coupon to equal $99.99 to connect the blue wire on the thermostat and check the furnace operation. A blatant overcharge. Besides, they found nothing wrong with the furnace. In fact, they said if the problem continued, it was a bad thermostat. Needless to say, we continued having the problem after a couple of weeks with the thermostat not maintaining the programmed temperature. Therefore, at their recommendation, we changed the thermostat and it did NOT fix the problem. Our recommendation to all future customers is to NOT use Robbins Heating and Conditioning. Even when we left a message for the owner to contact us regarding this situation on March 2 we received no phone call back. As a result, we left a message for the owner to contact us AGAIN on March 6. Steve, one of the owners, called us back on March 6. We explained the situation and said we should not still be having the problem after we replaced the thermostat per their technician. We felt like they took advantage of us with the visit on February 13 and still never fixed the problem. We asked to be reimbursed for the charge from December and February. Steve said they could not reimburse the December bill since it was after the 30 day warranty period (all they did was cleaned the flame sensor). He also said he could not reimburse the February bill since they had to charge the diagnostic charge of $75.00 and they could only reimburse us $25.00. We explained there was to be no diagnostic charge of $75.00. The only line item on the bill was to rewire the thermostat and check the furnace operation, nothing about a diagnostic charge. As a result, we called another company that actually fixed the problem, which was a bad flame sensor and was even cheaper. The furnace and thermostat have been working properly after a different company came out and fixed the actual problem. A problem that Robbins Heating and Air Conditioning could not fix since December 2019 but be happy to keep charging us for *potential* solutions. Robbins Heating and Air Conditioning provide extremely poor customer service. The owner never called us back until we left two messages. They lied to us about the thermostat being the problem (or were incompetent), charged us for a diagnostic check in February when it was not warranted, and never permanently fixing the problem. Consequently, we will NEVER use this company again or refer them to anyone. We hope others will learn from our personal experience and go elsewhere.

They are very professional and knowledgeable.

Right on time and totally efficient. Had the work done in no time and explained how to use it. Very professional although a little pricier than I would have thougt.

From start to finish I received courteous and excellent service from Robbins Heating & Air Conditioning.

When the permit inspector came to the house, he told us that the install was beautiful. Rarely did he see such work that the contractor both knew how to accurately install all of our components (a/c, furnace, water heater, humidifier, and air purifier), but also cared enough to take the time to do the job right. A+ to Robbins for doing such an incredible job. I can give no higher recommendation.

Robbins is a super professional company. From the initial visit, they were informative and made sure that I had everything I needed to make a decision for what was right me. The crew that came for the install brought covering for the carpet so they did t make my house any dirtier than it already was. The system is working great and I look forward to a continued relationship with the company.

This company is able to troubleshot a more difficult problem. They checked out my vent for obstruction. Measured CO2. Measured induction fan vacuum. They fixed a problem the previous contractor could not. The tech has reached back to the main office to discuss solutions. Friendly and a fair price. Highly recommend this company.

They were efficient and great to work with. I felt like I got a great value for what I paid.

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The best service I've had. My heater was cleaned, serviced, and runs like new. Fast, professional, pleasant service man, affordable. Very pleased.

They did a good job!

Robbins techs were courteous, professional and skilled. Excellent furnace and AC replacement job. Explained all aspects of the project as they proceeded .

Project turned out great and they finished in half the time.

Robbins installers did a marvelous job! They were on-time as scheduled and explained what they were doing throughout the furnace and air conditioner install. I would highly recommend Robbins and will use them in the future if needed.

Tech were on time and did a great job to replace the humidifier! Price was right, I can highly recommend Robbins! I will sign up for a maintenance contract with this company!

They did a great job installing my home humidifier. No complaints with the quality of the unit and the install - everything works great. My only recommendation is to work on pricing. I found two other companies that install the same unit for a $150 less than what I paid for. Other than the price, they were quick with the appointment and install. Thank you!

Prompt, polite & very reasonable pricing. Had whole house humidifier added to our furnace and works great.