Quality Stucco & Stone Inc

The quality of the work was very good. However, the pricing changed mid project and I didn't feel the extra charges were warranted. After the project was done, there was debris left that should have been picked up. Also, it took the company 3 months to cash the check I sent them for payment.

Quality Stucco and Stone I contacted Quality Stucco in July 2013 for an estimate on stucco and stone work. The requested work was to include stucco over siding for the entire house, a 48” stone veneer wainscot on the front, stucco on soffits, and and frac34;” foam insulation on all areas. The company sent out Alvin, their prime estimator, in July; this visit resulted in a bid of $13,012 valid for 60 days The company then sent out a second estimator named William in September to revalidate the initial bid; this visit re-confirmed the previous bid of $13,012, and valid for 60 days The company then sent out a third bid in October for $13,012; this was accepted, signed, and returned to the company on 5 Nov 2013. On 6 Nov, I spoke with co-owner Mrs. Bertha Ochoa, who acknowledged the signed contract and then scheduled a site visit with Mr. Augie Ochoa, co-owner, to review the work contracted. Mr. Ochoa missed the first appointment without calling. Mr. Ochoa also missed a second appointment without calling. Finally, Mr. Ochoa arrived 45 min late for the third appointment. At the beginning of the site walk-thru, Mr. Ochoa advised that the signed and accepted contract was underbid by 10% and he would have to resubmit a fourth bid for an additional $1300. Mr. Ochoa also committed to a work-start on 13 Nov. On 13 Nov, work was not started as promised. When I called and spoke with Mrs. Ochoa, she advised there were scheduling conflicts and the work would start on 14 Nov. On 15 Nov, the company advised there was yet an additional increase in the contract. When I asked for an explanation, I was informed they would call me back. The company did not call back but did send an email stating they were rescinding their contract. In summary, the company bid the same work three times in four months to revalidate pricing. Each of the bids was identical in work quoted with the same pricing. Once the contract was signed, the company attempted to raise the prices by more than 10%. The company also promised three separate start dates but failed to start work as scheduled and failed to provide notification of cancellation. The owners continually failed to show for scheduled appointments or return calls as promised. Their business model lacks commitment, integrity and professionalism.

Their estimator missed most of the appointments we set and did not get bids to us in a timely manner. Augie, the owner, finally came out and got us a bid. He and his wife also helped with color selection. We really liked Bertha and Augie. We decided to do popouts around the windows in a darker color. Most of the work went OK until they did the color coat and I came home to find a completely chocolate brown house (supposed to be the accent color). Augie came out and they completely re-stuccoed the house with the correct colors at no charge. They even added a popout to the slider in the rear of the house at no charge because they felt it looked better - and it did. They left more mess than was acceptable to my husband and I - we are really picky. But all in all, we were pleased. However, we are now in the business of real estate investing and needed a basic quote on a small house we were buying. I insisted that Augie go out and not his estimator because I didn't trust the estimator to get it done. Bertha promised me that Augie would go out in the next day or two because they were leaving town. I never heard anything. I called when they were back in town and Bertha said she was sure Augie had been out. She said she'd have him call me. That was over a month ago. If you're too busy to do/bid my work, please just tell me. But when someone comes back to you for repeat work, I feel it's really bad to ignore them. Everyone relies on return business. I have another house I am flipping and I won't be calling them for a quote. Too bad.

we have used Quality Stucco before - highly satisfied except this time, they were swamped and didn't keep several appointments (and didn't call)

Poor1. Cost- Bid requested OSB board be placed behind brick that was removed prior to stucco placement. Estimator said it would be taken care. Then was told the OSB wasn't covered in the bid when it was discovered that only insulation board was behind the brick. I asked that we split the cost; I would pay for the materials. They said ok. When I asked what the cost was after they took care of installing the OSB the owner said $300. I asked for a receipt and the materials cost was $158. 2. Clean up- ridiculous. Did not use a dumpster when doing the demo. Dumped all the materials in a gravel driveway. Did not properly clean the driveway up. I spent 30+ hours removing chunks of mortar, brick, leftover sand, gravel and screws and nails so we could reuse the driveway. 3. Brick- the actual brick work was ok. However, they did not clean the mortar off the face of the brick immediately after it was laid. I requested they clean it. They come out twice used muriatic acid to attempt to clean it which discolored the bricks. I ended up spending another 30+ hours cleaning the bricks with a wire brush and water to scrap the mortar of the face of EVERY brick. 4. Finish work. The crew pulled off caulking around windows and doors and the owner didn't understand why he should have to replace the caulking. I ended up recaulking all the areas myself. 5. Finally, I had an accident with my brand new car and one of their trucks. The truck was parked in the driveway with the driver door wide open and no one near the truck. The door was over in the other lane of the driveway and I ended up backing into it because it was in my blind spot. When I asked them to split the cost they told me I could submit it to their auto insurance but I should have been watching where I was going. That cost me almost $1100 to repair. 6. The project was suppose to take 2-3 weeks and it took almost 2 1/2 months for them to complete it. I have used many contractors over the years; but this company had the worst customer service ever.