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PC Brokers

Computer Repair, Computer Sales

About us

Award winning. Owner-operated. No travel charges for distance. Our reputation is built through face-to-face interactions and exemplary customer service.

Business highlights

35 years of trusted experience

Services we offer

Desktop, laptop repair and upgrades, computer, construction, parts, networks & hardware sales.

Services we don't offer

Phones

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.926 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
8%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 26 reviews

CHRIS & KIM E A.
05/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Responsive, professional, fixed computer problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$130

Thomas P.
01/2015
5.0
computer repair
  + -1 more
Walked into PC Brokers hauling my Dell Studio XPS operating system. Doug, the technician, immediately put it on the testing bench, and within 20 minutes, determined that the video card was failing. He installed a new upgraded card, with the result that the computer graphics are better than before! He courteously and informatively answered our questions, and gave us advice on future maintenance we can do ourselves. Overall, a remarkable experience. Withing an hour, we walked out hauling a now working PC with better graphics!
Description of Work: Diagonsed failing video card on PC and installed a new replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Michelle C.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Checked my computer for unknown noise, ran diagnostics also. No issues were found. They didn't charge me for checking. They also freely answered questions about how to take care of my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Dan C.
11/2014
3.0
computer repair
  + -1 more
Technician gave me a 2 week window to complete the service.. I didn't hear from them at all and when I called on the date the system was supposed to be fixed and technician said he was working on it then. I called the next day and he said they just finished the diagnostics and recommended I replace a high end graphics card and that would fix the constant crashes and freezes. I accepted his recommendation on both the cause and the solution and he replaced the graphics card -- it ultimately took almost 3 weeks to fix it and it was obvious that the technician didn't even start working on it until I called after 2 weeks. Now the result -- when I started the system at home -- it froze after about an hour and froze several times in the next couple of hours. The next day I got experienced my first full crash (blue screen).. Over the next two days the freezing and crashes increased in frequency until the system was crashing as many as 3 times a day and if not crashing it was freezing. I called the shop and they said to bring it in but advixed that it would be at least 2 weeks again before they could address the issues. I At this point I lost both patience and trust in PC Brokers and took it to another shop to have it successfully repaired in 2 1/2 days. I have used PC Brokers successfully in the past but I was completely disatisfied with this engagement and have lost trust in them and will not take my system in to them for repair in the future - nor will I buy a system from them. Honest Customer service is extremely important !!
Description of Work: Performaed Diagnostics to determine reason for frequent computer crash and constant freezing

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$250

DEBBIE B.
06/2014
5.0
computer repair, computer sales
  + 0 more
I have used PC Brokers for my computer repairs and computer builds for years. They have always done a great job and beyond what is expected. The warranties they offer on the computer systems they build are awesome. I will never buy a desk top computer off the shelf again. I will go back to PC Brokers and have them build all my future pc's.
Description of Work: Built a new computer to my specifications

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$999

Christine S.
06/2014
5.0
computer repair
  + -1 more
My husband was about to deploy and my parents gave me a laptop so I could Skype with him while he was gone. The screen needed to be replaced so I took it into PC Brokers and asked for an estimate. They said they could do it for about $250 and it would only take a few days. The employees were very knowledgeable and helpful. The repair was quicker then I thought it would take and they called me as soon as it was done. Very happy with the service. Laptop worked great afterwards.
Description of Work: Replaced a broken screen on laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Heidi B.
04/2014
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt E.
07/2013
5.0
computer repair
  + -1 more
They guys did a very good job and were very informative about what had happened, why, and what we can do to fix it.
Description of Work: Restored my computer after a crash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Margaret R.
05/2013
5.0
computer repair
  + -1 more
I was having trouble with my Apple iPad, and, even though they don't work on Apple products too much, they were so good to help me figure out what the problem was and get it fixed. I have also used them to work on my laptop PC and they always get it fixed too. They don't seem to mind that some of my issues are pretty simple and I should have been able to figure it out myself!!
Description of Work: Worked on my iPad and also my laptop PC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie F.
02/2013
5.0
computer repair
  + -1 more
They were great to work with.
Description of Work: They looked at my computer. They asked if I wanted them to fix it or they told me they could sell me a cord and show how to use it. They saved me money by just replacing the cord and I did not have to pay any labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dean W.
11/2012
5.0
computer repair
  + -1 more
I initially brought my wife's laptop in to see why it wouldn't boot up. Barry siad that the diagnosics was free of charge. When we got the call that the motherboard was shot and there was nothing they could do to get it working. He gave us the option of picking up the dead computer, or if we bought a new one we could bring it in and they wouild transfer the data from the hard drive of the old computer to the new one. We took them up on the offer and brought a new laptop. When i came home from work and I asked my wife how much it was to transfer the data, she told me it was free of charge as it's a complementary service! Barry and the folks at PC Brokers were upfront in all aspects and offer great services from diagnostics to repair to data transfer. I will definitely be using these guys for all my computer needs!
Description of Work: Computer diagnostics and data transfer from old hard drive to a new computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael C.
10/2012
5.0
computer repair
  + -1 more
These guys did an excellent job and I would recommend them before anyone else in the Springs for any computer maintenance or repairs. They were courteous, knowledgeable, and very quick with the repair work.
Description of Work: I took my computer to this shop for repair and hardware installation. My gaming computer had stopped powering on. I had identified that the problem was likely the power supply, and had contacted the manufacturer about getting a replacement. I did not trust my own computer experience to determine if this was the only hardware problem, and I also preferred to have the new component installed by knowledgeable people.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Marsha T.
08/2012
5.0
computer repair
  + -1 more
The first time I came in, we found a lot of water damage on the inside of the PC. I'd already replaced a faulty power supply, and the next issue became the motherboard. I bought a motherboard online and decided to install it myself. As soon as I pieced everything together, it still wasn't working. Bringing it in the second time, we found that both the memory and the GPU would need to be replaced. Chris was more than kind to install 8GB of new, AMAZING RAM, and he installed it for free after the initial cost of the RAM. I bought a new GTX 560 Ti since that's what I was using previously and installed that on my own at home. However, I still had a ton of issues with starting the PC up. Third time at bringing it in, I needed to replace my CPU. It was heartbreaking, but I had an i5 2500k and I liked that processor, but Doug told me I might be happier spending an extra $20 on the 3rd Gen i5 3570k. I was more than happy to say yes for this type of upgrade. So everything had practically been replaced and the only thing I was charged was for the hardware costs, they never charged me for the labor of installing the parts. Unfortunately, again, after everything is up to date and running at home and after a few hours of playing Skyrim, I got some major graphical issues, like pink screens and vertical, multi-colored lines. I took it in again to PC Brokers and Doug was more than happy to look at it again. He checked every bit of hardware and told me the NEW GPU I got from another store was faulty; the GPU's RAM was dead. So I simply exchanged the new GPU for another one the same day and everything is working. Doug and Chris did one AMAZING job at putting up with me and though I had to bring it in multiple times, neither of us wanted to replace more than what we absolutely had to. There was absolutely no upselling, and I felt like they cared, genuinely, about my issues. These guys are absolutely awesome and the most professional that I've ever been to. I'd recommend them a thousand times over, no questions asked.
Description of Work: My custom-built PC (used for Gaming) had a tragic accident. I ended up having to replace most of the parts aside from the case and the hard drive. I expected having to do this because of water damage but I wasn't sure if all parts were actually ruined. Both Doug and Chris were more than happy to give me the free estimate on NUMEROUS occassions and often offered advice over the phone. The greatest part was how they tested everything individually and, after finding some hardware issues, what parts would most benefit me and my usage of the computer. They installed new RAM and a new CPU for me. The prices were incredibly fair and were huge upgrades from parts I had. Overall, the services performed was impeccable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Patricia G.
06/2012
5.0
computer repair
  + -1 more
I highly recommend them.
Description of Work: I called PC Brokers and took my tower in and the gentleman who fixed my computer found the problem right away. I was in and out in less than an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Rita W.
02/2012
5.0
computer repair
  + -1 more
The company was responsive, puntual, and professional. I was happy with the qualify of service provided by this company.
Description of Work: I had my laptop worked on by this company. They replaced the laptop battery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Robert G.
01/2012
3.0
computer repair
  + -1 more
o
Description of Work: computer was in shop past date they said exam and repair would be done.all that was done was an added ram.other questions were and are still unanswered.even had the brother of the owner at my house to check these other areas that are still issues,like typing in information in search box...I would type in several letters of what I was looking for. after about the 5 or 6th letter it would cut out and return to the front of the search box.I will try to find out if there is some other company to really give me a straight answer. will check out referrals here in colorado.not too happy with this referral.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$76

Ellen W.
01/2012
5.0
computer repair
  + -1 more
there is not much to say only that the flashpoint did not work and we could not play games , also we could not get into our aol-email. All is fixed and working.
Description of Work: Flashpoint did not work. the service person fixed it in no time and there was no charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bryan B.
10/2011
5.0
computer repair
  + -1 more
They were very friendly and they seemed to make some good suggestions. They showed me the different options as far as what the video cards were and things like that.
Description of Work: I used PC Brokers within the last sixty days to install a new video card.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Bryan S.
10/2011
5.0
computer repair
  + -1 more
They deliver what they promise. I would use them in the future.
Description of Work: I used PC Brokers for computer repair probably a year ago.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet M.
10/2011
5.0
computer repair
  + -1 more
Laptop running slow and hot. Took it in for diagnosis. They turned it on and checked it while I watched. He showed me how many programs run and quot;in the backgroundand quot; that I never even use or use only rarely. He explained how they use the memory to do a quick start but that I don't need that capability for lots of programs. He explained that if cleared out the programs from the background, the laptop would run faster and I could still start the programs manually if I needed to. He selectively cleared out the offending programs, asking me which I used and which I didn't need. He also recommended that since my laptop is older that I might not want to be using the free (and TOO powerful) Norton anti-virus program that comes with Comcast. He explained that it's a good anti-virus program but it uses a lot of memory. Because I use my laptop mostly offline, I really didn't need that much capability. He recommended the free Microsoft anti-virus program and helped me uninstall Norton. He blew out the insides of the laptop and told me lots of lint and fuzz came out, which was why the laptop was running hot. I asked if my laptop needed more memory. He quoted a proce but said take it home and run it first with his changes, and see if I still thought I needed to spend money. I took it home and it runs fine with his tweaking it, so this repair was free.
Description of Work: Diagnosis of slow-running laptop, remove programs running in the background, blow out the insides with compressed air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith G. M.
07/2011
5.0
computer repair
  + -1 more
See what I wrote above
Description of Work: My laptop has been slow-slower-slowest for the past year...I recently moved to Colorado Springs and have the internet thru a cable company - I needed to have the service tech come out when the modem went beserk and the technician suggested (strongly I might add!) that I needed to get my computer "cleaned up" - he was not allowed to recommend anyone in particular to me so I checked out various places on Angie's List and found PC Brokers. I went there today with my laptop and a wonderful gentleman by the name of Patrick spent over an hour with me showing me things that needed to be cleaned up on my laptop and then recommended adding more memory. He was very professional, patient and was not too "techie" for this non-techie person. I found the price reasonable and the fact that he was able to immediately identify and rectify the issues when I didn't have an appt. was a wonderful thing for me! I would highly recommend this company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Marek F.
01/2011
5.0
computer repair
  + -1 more
They are pretty good. I went to them because I couldn’t replace the keyboard myself. They just moved to a new location. I didn’t have a problem with them. I have dealt with them before and I understood the problem. So I told them exactly what I needed and it was pretty obvious since I had a keyboard that wasn’t working. So it was just a matter of replacing it. I think they had the wrong keyboard the first time, but they got the right one within the same day and put it in. So I wasn’t without my computer for more than a few hours. They were fine. The price was probably correct and fair. So I really can’t complain. There was one small problem with the keyboard which never got fixed and I am kind of disappointed with that because there is a piece of it that just sticks out. Their responsiveness was fine. I would definitely use their services in the future too.
Description of Work: PC Brokers replaced the keyboard on my laptop last summer.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Paula B.
01/2011
5.0
computer repair
  + -1 more
One of the technicians immediately turned on the machine and started questioning me about what was wrong. He explained that replacing the mouse buttons would be very expensive and suggested that since the mouse control worked fine with an external mouse that I just operate it that way. After checking a couple of other things, he suggested that I install additional memory to help speed it up. He also said that they could run a free diagnostics check on it at a later time. I scheduled the diagnostics check and when they ran it, they found no problems. I had also complained that I thought McAfee Virus check software was slowing the machine down. He recommended using a free virus check program and another free programs to clean up the registry and other unnecessary files on the machine. I had the memory installed and took the advice on the free programs. My computer is running much, much better now.
Description of Work: Took my Dell laptop to PC Brokers because it was running slow and because the mouse buttons on the laptop were not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Bryan S.
08/2010
5.0
computer repair
  + -1 more
Extremely knowledgeable. Prices were all right except a complete restoration which would have cost $200.00
Description of Work: 320 gig Hard drive smoked for whatever reason. Diagnosis took a couple hours and I was called with options. Offered to try and retrieve info from old drive, but it would have cost $200.00 additional. The entire computer didn't cost that much when I purchased. I will go back for future needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

robert W.
08/2010
5.0
computer repair
  + -1 more
Excellent service. Could not have been happier. It is fortunate that we could use a local resource rather than have to ship the machine elsewhere.
Description of Work: Our laptop, that my wife uses for her work, refused to connect to our wireless network. She's always had problems with the length of time it took this machine to connect to the internet. The PC Brokers tech immediately correctly diagnosed the problem as the computer manufacturer utility competing with Windows to assign the IP address. He removed the computer manufacturer utility and the machine worked just fine. The power pack had also quit working and PC Brokers had a new replacement in stock so that problem was quickly eliminated. We have had such nightmarish experiences with the computer manufacturer anytime we've had to call for anything that we are very grateful to know that PC Brokers provides great service in a reasonable time frame for a very reasonable price. The problems with the computer manufacturer tech support helped us make the decision to immediately go to PC Brokers and we were again not disappointed. There were several very capable young men helping customers and making sure that everyone was being served. Even though there were quite a few people in the store when we arrived, our machine was completed in less than 15 minutes while we waited.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.81
    • 1(current)
    • 2

Contact information

3609 Austin Bluffs Pkwy Ste 29, Colorado Springs, CO 80918

pcbrokers.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales

FAQ

PC Brokers is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

PC Brokers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, PC Brokers offers free project estimates.
No, PC Brokers does not offer eco-friendly accreditations.
No, PC Brokers does not offer a senior discount.
No, PC Brokers does not offer emergency services.
Yes, PC Brokers offers warranties.
PC Brokers offers the following services: Desktop, laptop repair and upgrades, computer, construction, parts, networks & hardware sales.
Phones

Contact information

3609 Austin Bluffs Pkwy Ste 29, Colorado Springs, CO 80918

pcbrokers.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM