Payless Design Flooring

unknown

It all started out well. Dru Montgomery came to give an estimate. 2 guys came and did the carpet pad replacement and re-stretching of existing carpet. Less than 20 minutes after they left; we realized they had restretched the carpet onto wet flooring. Called our contact Dru Montgomery immediately. He assured us he would call us as soon as he spoke with the installers. Never heard from him. About 2-3 weeks later the installer came back to re-stretch(without our knowledge); told him we wanted to monitor the water situation and we would be in touch with Dru. It is now 5 months later; I have received 6 incorrect invoices. Have spoken with and emailed Dru 10x and was assured my invoice would be fixed. Just received another invoice with the incorrect amount. The discrepancy in price has to do with movement of furniture. The quote charged $100 for the furniture to be moved; the installers didn't have to move any of it as my husband and i did it. This was discussed with Dru prior to any service being performed. I am beyond frustrated.

Essentialy all the information is in the above. This was not an extensive or complicated job. Just one that required skill which was provided by the company.

.We selected Payless after comparing bids and meeting with representatives from the solicited companies. Payless had the pattern of linoleum we wanted. We agreed on an installation date and they arrived on time and went to work. Their work was excellent. We also used them to stretch carpeting in four rooms. Payless sent a different crew for that job. They also performed excellent work. We were happy with the work Payless did and would certainly use them again. Terry, our contact at Payless, was most helpful.