PALMER HOUSE TRUCK RENTALS

Used their on-line reservation system to reserve a 16 foot truck for one day. This reservation was confirmed electronically about a half hour later. When we arrived, we were told that 16 foot trucks were not available, but we could have a 24 footer for the same price. (But of course this larger truck consumed more diesel fuel but that was not factored into the cost). The cab reeked of cigarette so badly I had to drive the truck with the windows down (in December). We returned the truck after filling the tank at the Shell station just up the road from this place of business. They have limited business hours on the weekend so we had to use the drop box to return the truck. On Monday I called to find out what the final bill was and discovered that they added a $31 charge for fuel and a $30 refueling fee. Somehow they managed to jamb in another 8 gallons of diesel fuel so they could lump those extra charges onto the bill. I spoke to the dealer and Budget customer service to no avail. If a truck has known refueling issues (as this one obviously did), they should have mentioned it at the time of the rental so I would know that the tank is not full when the filler clicks off. If you rent a truck from Budget be VERY careful to fill the tank slowly so as to let all the air out