Oops Handyman Service

The bathtub did come out ok but the caulking job he did was horrible and has to be redone. The oak cabinets are another story well to start off Tom sent Will to sand down the cabinets and he didn't really know what he was doing and after the stain was applied Tom came in and had to resand where Will messed up. The cabinets had many color variations and I had to tell them repeatively that the cabinets still aren't matching. They told me this is because of the different variations of wood but I personally think its because the sanding wasn't all uniform before they applied the stain. They didn't wipe down the cabinets or use a vacuum to get the sawdust off so when you applied the poly it's rough in texture and doesn't have a gloss even though the poly can says it's a clear gloss so I have to have to hire someone else to do the refinishing. On the cabinets they did about 50% of the work and the other 50% is refinishing. Toward the end all they wanted was to get paid and was supposed to install trim but that didn't happen because Will came in with some white door stop that he wanted to put as trim for my oak cabinets. I had to go find trim and Will just wanted to get paid even though the job wasn't done. Will became very unprofessional at the end with quite a demeaning, aggressive, threatening behavior that is quite frightening. They left quite a mess with all the sawdust and I wouldn't recommend them. Since then I have recieved a second opinion from another professional who specializes in cabinets and he has agreed it wasn't done right especially the refinishing. I have attempted to try and come to a mutual agreement regarding the remaining amount owed since the job wasn't done to my satisfaction and has to be redone instead Will contacted me again with such aggressive unprofessional behavior so I'm filing a small claims suit and have reported him to the BBB.

Do not contract with Oops Handyman Service if you expect to receive quality work from Will Tanner and his employees! I contracted with Oops to finish, texture, and paint a 600 sq ft room, 3 car garage, and paint the main level of my home in the amount of $5500. He assured me that I would be happy with his work because he had impeccable attention to detail. He completed the work on 8 Nov 2012. The unsatisfactory work he and his crew performed on the home gym and garage area of my house was shocking. The wall texturing was sloppy and uneven on all the walls, with overspray covering many areas that should have been masked off with tape. One of these areas was the small plastic light fixture on the ceiling. This fixture was so completely coated, it was difficult to tell where the screws were. The light bulb was also covered with the texturizing spray. The contractor was asked to replace both the fixture and the light bulb, as this was not the condition he received the room in, and was unacceptable to leave it that way. There are also portions of the wall where the seams from the drywall stood out as a long seam in the wall. This was clearly visible, even with the texturing. Covering the uneven texturing was one thin coat of dark gray paint, which left slivers of white showing through because the coverage was not thick enough. The texture was sloppy, uneven, and had large drips throughout the space. None of these issues were difficult to spot upon entering the room. He even cut the carpet down the middle and the pattern was opposite one another. The same paint and texturizing issues were throughout the garage. The dust and dirt was unbelievable, he had not cleaned up after himself at all. The contractor was asked if they could be fixed. He assured me that they could, and would; it was just a matter of having the time to do so. He asked me to contact his wife for scheduling the repairs. He told me that he had underbid the contract to get it, and as a result, actually lost money on the project. I told him that was not an issue as it was a firm fixed price contract and he even asked for an additional $700 midway through the project and I agreed. He should have known how much it would actually cost, and should have bid accordingly. He also tried to blame me for the substandard work. All agreements were bilateral and this claim was absurd. I told him that he was just making excuses for poor work quality. He had stated that he would have done whatever it took to complete the room to my specifications. After the first walkthrough, Will agreed that there were issues, and told me no matter how many times they had to come back, it would be fixed to my satisfaction. They came back to address the issues on 25-26 Nov 2012. The area had not been repainted or retextured to even the surfaces, as was promised. The room looked as if no work had been accomplished on it. They did replace the light bulb and fixture, but there were no other changes that I could visibly see. It was still incredibly sloppy work. When I expressed my dissatisfaction again, the blame was once again pushed to me and his sub-contractor as the root of the problem. I was verbally accosted by him and his partner Tom and his aggressive behavior scared me. He took no responsibility for the job he had bid on and refused to fix the still outstanding problems.

The person who answered the phone call when I made first contact with OOPS was the wife of the owner. She was courteous and informative. She gave me an accurate estimate. When the worker showed up he turned out to be the owner. He did the installation alone and didn't seem to be bothered by my offer for assistance. He cleaned up and as punctual as he was when he arrived, he seemed to move on from my job in a timely manner. No uncomfortable lingering as had happened with other workers I've had in my house. I told the owner / worker on the day of the job that I could not be home until 3:00 pm. He was waiting for me, remembered the room where the air conditioner needed to be removed, and got right to work. He was done in less than 10 minutes, including stashing the air conditioner in the closet. The owner was patient enough to answer a few questions about front door security and made a suggestion of which I had not thought. Cool! Again he headed out the door in an effecient manner after he answered my last question. It was a quick, enjoyable 15 minutes total that he was in my house.

My first mistake was paying by the hour. It took him 26 hours to shoddily complete a fireplace surround. Brought his significant other to the jobsite daily, who did nothing but sit on the couch and talk . I believe I was charged an extra hourly rate for her "help". On one late night of "work", I purchased pizza for them. As they sat and ate my food, and visited with us, we were actually being charged an hourly rate! We were charged an hourly rate for every conversation as well. The workmanship was horrible! The tiles began falling off immediately. We have realized that tile was laid over plywood instead of the backer board I had purchased for the project. Tiles were not cut or lined up straight. He cut some tiles before thinking it through, so they could not be returned. Woodwork was even worse that the tile. The fireplace surround is not square . We can't add shelves because to the sides because of it. Columns are tilted. Nails left sticking through the wood, nail holes not filled, holes drilled through the wood. We will be removing the entire project and starting over with another person. We are thinking "Ouch!", not "Oops!"