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About us
11 years in the business! Noriko followed the teachings of Dave Ramsey (financial talk radio host), and began cleaning homes in 2007. When the business started to take off, she decided to make it her business. Her people sets us apart from our competition. Our company loves helping people! We are involved in our community and give back. We offer free cleanings women who are undergoing cancer treatment and help our wounded warriors. Our company is a member of several organizations as a commitment to you, our clients. Noriko is a member of the BBB, ARCSI (Association of Residential Cleaning Services International) to keep up with the latest cleaning trends and tricks of our industry. We have received the honorary Angie's List Super Service Award for 2017! Thank you for your trust.
Business highlights
18 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 8% | ||
| 2% | ||
| 0% |
Showing 1-25 of 48 reviews
Elizabeth F.
Apr 2020
Noriko's House Cleaning cleaners do a great job of cleaning my house every two weeks. They are thorough and efficient and the house looks and smells wonderful when they are finished
Response from Noriko's House Cleaning LLC
"Thank you so much! We love it when you take the time to let others about your experience. My staff also are also eager to please. So glad you are our client!"
Joyce M.
Jul 2018
First cleaning, girl scheduled was late , so owner came and started the job. Did not do a good job in bath. Had the cleaner redo when she arrived. Did a fair job. Nothing special. She certainly didn’t move a thing even a throw rug! She moped around the chairs and the throw rugs. When it came to the stairs instead of asking me to put the attachments on vacuum she held the upright vacuum and ran it along the step! Told her she was wasting my cleaning time. Specifically I asked that the door dog be wiped clean. Was never cleaned in all visits. Later I was told they forgot to put my preferences on the sheet? They continually called an old phone number that I told owner on I take was no good. Business office didn’t seem to have it together. I’m. Fact I asked for a refund of last cleaning since it was so bad. Gave refund.
Response from Noriko's House Cleaning LLC
"I am so sorry that you were not satisfied with our service. We are genuinely concerned about what takes place between our customers, our staff and our company. We are a company that is highly responsive to any concerns and fix them. Sometimes, we make mistakes. As people, we all do. Cleaning your dog door is something that is out of the ordinary, but it is something that we may open to accommodate. We sent you as outlined on the work order and this information was missed, and no one had brought it to our attention. There were no discussions of updated phone numbers at the first meeting. With every service, a survey is sent. Even after our first service of having the opportunity to fix things, we were still given a 3-star service. Thereafter, we were not informed that we were missing the mark. Our cleaner received a couple of 5-star services. Then on the last service, we received a 1-star and a demand for a full refund and that you have not been satisfied. As a company that stands behind our words, we promptly gave you a refund. We are a company that has high integrity and seek to find a relationship with our clients. With 5-star service ratings, we thought we were doing well. I feel as though we had some miscommunication and it may be that you and our technician wasn't a good match. We are sorry for not being able to keep you happy. Being in business and having customers that have been with us for over 11 years, we must be doing something right. We are not always a fit for everyone."
Holly M.
Jul 2018
Very well. Very Happy
Don O.
Jun 2018
Very well. House has been cleaned exceptionally every other week and the person has been very polite and understanding of the couples needs and privacy.
Ed F.
Oct 2017
I came to Noriko's after some other highly rated cleaning services and am very glad that I made the change. Noriko's Housecleaning certainly lives up to my high expectations. Noriko's son cleans my house and is a perfectionist in his work. He cleans the house without the need for me to tell or remind him what to do or how to do it. He arrives early, works diligently and is totally professional in his work and demeanor. The house is very completely cleaned. For this excellent service, Noriko's pricing is fair, very reasonable and below the inflated costs of the other services. I do not hesitate to recommend Noriko's Housecleaning without qualification. I feel that anyone using the service will be as satisfied as I am.
Thomas B.
Sep 2017
The owner did the original deep cleaning with an assistant, then assigned a member of her staff to be our regular cleaner. We are, so far, very pleased!
Merrisue B.
Jun 2017
I use them every other week.
James L.
Oct 2016
We have used Noriko's Housecleaning for 3-years. We have contracted for a twice a month cleaning and have been very satisfied. Noriko's service has been extremely reliable, professional, and punctual. The company is very easy to work with and communicates regularly with its customers. Any requests we have made concerning cleaning services; changes in dates or times; or special requests have been easily negotiated and honored. Noriko Carnes, herself, regularly checks on the quality of her staff's work and maintains a professional relationship with us. We will continue to use this company for our home and recommend them to all Angie's List members.
Sandy G.
Oct 2016
Noriko's people did a FABULOUS job! I was amazed that Noriko: 1) answered her own phone right away, 2) could schedule a team for the very next day--woohoo! The three women who came were wonderful--very friendly and, as important, they knew how to go about all the tasks without any need of my supervision. The house was sparkling after about 5 1/2 hours (total time worked by all people). The team is clearly very well trained and eager to do a top notch job. Another bonus is that they bring their own equipment and supplies, so that is another thing I don't have to worry about in advance. I have scheduled them for a regular monthly cleaning.
Anne W.
Oct 2016
The cleaner is very trustworthy, She maintains a log book and lets herself in via garage door code. There has never been a security issue. If they accidentally break something, they leave a note and offer to pay for replacement. We have been using Noriko for almost two years. I recommend them highly.
Deborah C.
Oct 2016
I've used Noriko's House Cleaning for over 4 years. I'm very happy with their service and they always immediately address any issues I may have with a cleaning. The key to any house cleaning serve is the communication between the home owner and the service company. Noriko's is always available to discuss what you want in your house cleaning and any issues or changes you'd like. They are very easy to communicate with. Highly recommend.
Judith S.
May 2016
unknown
Melinda E.
Jan 2016
Noriko's is very responsive. Both my husband and I are full time workers and having a clean house is sometimes hard for us to buckle down and make happen. Noriko's had two cleaners come out for our first initial cleaning. They were very efficient and arrived on time which I always appreciate. After the initial cleaning began pure audit, which is where they do the cleanings and that average cost of those three cleanings determines or locked in rate. They are very reasonable a far as coast goes and very consistent. Brenda is a very sweet cleaning lady and we really appreciate the work she puts in.
Clara A.
Dec 2015
Erica was the technician who did all of the work. She did a great job following instructions and everything sparkled when she was done. I especially liked that they were able to accomodate on such short notice; I called on Monday for a Wednesday cleaning (prior to the Thanksgiving Holiday; I was hosting a small crowd), and they were able to book me and give me the cleaning I needed.
I will definitely be scheduling future follow-up cleaning; at the price quoted and the convenience, it is definitely worth every penny. My husband said that our house has never been that clean; maybe that's a ding on me, but happy that this will be one less thing we have to worry about.
I will definitely be scheduling future follow-up cleaning; at the price quoted and the convenience, it is definitely worth every penny. My husband said that our house has never been that clean; maybe that's a ding on me, but happy that this will be one less thing we have to worry about.
Sallie R.
Mar 2015
They are punctual, professional, personable,accommodating, and trustworthy. We had them do a deep cleaning a year ago, and then every four weeks thereafter. I know they will come on time, will do the work well, and will take care of any concerns if I ask. I've used another "big name" cleaner and would not go back to them.
Rebecca F.
Mar 2015
Noriko's did an excellent job cleaning the house. They were friendly, professional, and efficient. The house looked and smelled great when they were done. They were very thorough and didn't miss any details.
Response from Noriko's House Cleaning LLC
"[member name removed], Thank you so much for your kind words and honest review! We sincerely appreciate the time you spent to provide feedback on our cleaning and visit to your home. We rely on great clients like you who let us know what we are doing well and how we may be able to improve - as we constantly strive for the best quality cleaning possible. Sincerely, Diana (Office Manager), Noriko & Staff"
Leah C.
Mar 2015
I've been with Noriko's for over a year now, and I'm extremely happy with their work. I usually have them clean the master bedroom and bathroom, living room, dining room, kitchen, second bathroom, and family room; when I'm expecting company, I have them clean the two guest rooms, third bathroom, and laundry room as well. I had one steady cleaner for a year, and then she moved away and I've had three other cleaners assigned to me for one time each. Now the most recent cleaner has been assigned to me permanently, so I'll have consistency. Each of the cleaners has done an excellent job; they're fast, thorough, and very responsive to my requests. In addition, they're delightful young people, friendly, professional, and very pleasant to have in the house. They respond to what I'm saying, but they never stop moving--the cleaning is done briskly, quickly, and thoroughly. They're also very concerned about doing a good job and keeping up high standards; there's no "this is just a job" attitude among them. My house always looks great when they're done.
Noriko's is highly responsive to customers' requests; they do basic cleaning, deep cleaning, or anywhere in between as requested, and will vary it according to my needs. In addition, I'm never left without service or wondering who will be coming; if my assigned cleaner can't come on the scheduled day for any reason, Noriko or her excellent office manager, Diana, will be on the phone to me in advance with a substitute already arranged. Since the cleaners make notes about each customer's requirements and requests, a new cleaner doesn't need much guidance from me to get the job done. I can also get additional cleaning sessions scheduled with no difficulty if I find out I'm having unexpected company.
Noriko's charges by the amount of time they spend cleaning, and I make it easier for them and cheaper for myself by doing a thorough pick-up before they arrive. I want to pay them to clean, not move stuff around. However, if your schedule doesn't allow for that, they'll willingly and cheerfully move whatever they have to move to do the cleaning; just be aware it will cost more since they'll have to spend extra time moving your things and putting them back. Or, if you prefer, they'll just clean around them; they're very responsive to the customer's requirements.
I've had two other cleaning services over the past 20 years, and they were just all right--neither of them could hold a candle to Noriko's in quality of cleaning, reliability, or responsiveness. I'm never leaving Noriko's!
Noriko's is highly responsive to customers' requests; they do basic cleaning, deep cleaning, or anywhere in between as requested, and will vary it according to my needs. In addition, I'm never left without service or wondering who will be coming; if my assigned cleaner can't come on the scheduled day for any reason, Noriko or her excellent office manager, Diana, will be on the phone to me in advance with a substitute already arranged. Since the cleaners make notes about each customer's requirements and requests, a new cleaner doesn't need much guidance from me to get the job done. I can also get additional cleaning sessions scheduled with no difficulty if I find out I'm having unexpected company.
Noriko's charges by the amount of time they spend cleaning, and I make it easier for them and cheaper for myself by doing a thorough pick-up before they arrive. I want to pay them to clean, not move stuff around. However, if your schedule doesn't allow for that, they'll willingly and cheerfully move whatever they have to move to do the cleaning; just be aware it will cost more since they'll have to spend extra time moving your things and putting them back. Or, if you prefer, they'll just clean around them; they're very responsive to the customer's requirements.
I've had two other cleaning services over the past 20 years, and they were just all right--neither of them could hold a candle to Noriko's in quality of cleaning, reliability, or responsiveness. I'm never leaving Noriko's!
Genevieve S.
Feb 2015
We have cancelled our service already. They did very well. We had the same lady all the time named Stephanie but when the new lady came, she ended up stealing. So we cancelled our service. It was change that she stole but if she can steal small things then she can also steal something else too. The owner, Marissa, is really nice and we never actually told them because we really have no proof that she stole dollar change so it was not worth bringing it up and make a huge deal over it. We just cut our service.
They charge by the other based on how often they?ll clean. We had them once every other week. Our house is not very big; we have 3 bedrooms, 2 bathrooms, living room and a kitchen. Originally, they were good and we love them. They did a great job. But when they switched the cleaning lady, that?s when we had trouble. I will not recommend that specific person and I cannot remember her name. Stephanie was an ?A? and we had her for a year.
The last time that lady was here, her cleaning was mediocre and there were stuff missing.
The price was comparable to anyone in the area. It took time for them to respond to me sometimes. They were usually 5 -10 minutes late.
They charge by the other based on how often they?ll clean. We had them once every other week. Our house is not very big; we have 3 bedrooms, 2 bathrooms, living room and a kitchen. Originally, they were good and we love them. They did a great job. But when they switched the cleaning lady, that?s when we had trouble. I will not recommend that specific person and I cannot remember her name. Stephanie was an ?A? and we had her for a year.
The last time that lady was here, her cleaning was mediocre and there were stuff missing.
The price was comparable to anyone in the area. It took time for them to respond to me sometimes. They were usually 5 -10 minutes late.
Response from Noriko's House Cleaning LLC
"Thank you. We appreciate hearing about your experience with our company and are pleased to hear about Stephanie cleaning for you. It sounds as if we have a bit of a confusion here. Per our record, the last time we cleaned for this client was back in February of 2013. We received no information from the client other than to cancel their service due to financial reasons. Please note the first clean was for $242. Regular maintenance rates were $112 just so we have an understanding that this was not a continuous $200 clean. Stephanie was the assigned cleaner. Once she left the company, we had one other cleaner who cleaned for this client one time. I am the owner (Noriko) and am not familiar with Marissa (other than we have a Marissa on staff, but has not cleaned for this client). The client mentions the clean was performed in August of 2013; we were not the cleaning company for this client during this time. Had theft been possibility, no matter how small, that should have been brought to our attention immediately so that we would be able to respond to it. This is so important that we also have this on our service agreement. We certainly wouldn't want a staff to continue this behavior unchecked with our other clients. I am deeply saddened that the client did not reach out to us. I feel it’s something that could have been resolved back in 2013."
Cammy L.
Oct 2014
Norikos came to do the initial deep clean, which is always a higher charge and I'm ok with that. However, there were a few areas that were not deep cleaned (i.e. carpet in son's room not fully vacuumed near the corner; tile grout in the bathtub).
I assess customer loyalty/satisfaction for a living, so even though it can be sensitive, I called and just noted these things and had a nice, polite conversation about it with her business manager. If it were a routine maintenance cleaning I wouldn't have mentioned anything at all, but since it was a deep clean with a $300 estimate I figured the feedback would be considered good business information. I even mentioned several times that it's OK and that they didn't need to send someone back to do the minor things that I found. But again it was a $300 quote for a deep clean so I wanted to align with them to understand what a deep clean looks like to them.
Now I don't live in a castle, but its a nice 3-bedroom home and I always get compliments on how I keep it from guests. I'm a working mom, who works at home and I just need some help to make sure the house gets a thorough cleaning routinely. Maybe Noriko wasn't impressed with my home enough to take my feedback as helpful business information as it was intended.
I called to make sure the right credit card number was processed (as my bank had a breach and they sent me a new card). When I tried to reschedule for the next clean I was told "it wasn't a good fit". So my advice to anyone who wants to initiate services to consider that if you have feedback it might not be taken well and you might in a position where you have to do another round of research and invest in another first "deep cleaning" to get a decent business relationship established.
So you are right Noriko, it is not a good fit for me either. The only reason that the professionalism is not an F is because your cleaners were nice and the gal who manages your business on the phone was as frank and polite as she could be under the circumstances. The fact that they were honest about the time needed to clean the place also resulted in a lower than estimated cost, and I appreciate the honesty, but not the ego that came along with this experience.
I assess customer loyalty/satisfaction for a living, so even though it can be sensitive, I called and just noted these things and had a nice, polite conversation about it with her business manager. If it were a routine maintenance cleaning I wouldn't have mentioned anything at all, but since it was a deep clean with a $300 estimate I figured the feedback would be considered good business information. I even mentioned several times that it's OK and that they didn't need to send someone back to do the minor things that I found. But again it was a $300 quote for a deep clean so I wanted to align with them to understand what a deep clean looks like to them.
Now I don't live in a castle, but its a nice 3-bedroom home and I always get compliments on how I keep it from guests. I'm a working mom, who works at home and I just need some help to make sure the house gets a thorough cleaning routinely. Maybe Noriko wasn't impressed with my home enough to take my feedback as helpful business information as it was intended.
I called to make sure the right credit card number was processed (as my bank had a breach and they sent me a new card). When I tried to reschedule for the next clean I was told "it wasn't a good fit". So my advice to anyone who wants to initiate services to consider that if you have feedback it might not be taken well and you might in a position where you have to do another round of research and invest in another first "deep cleaning" to get a decent business relationship established.
So you are right Noriko, it is not a good fit for me either. The only reason that the professionalism is not an F is because your cleaners were nice and the gal who manages your business on the phone was as frank and polite as she could be under the circumstances. The fact that they were honest about the time needed to clean the place also resulted in a lower than estimated cost, and I appreciate the honesty, but not the ego that came along with this experience.
Response from Noriko's House Cleaning LLC
"I’m so embarrassed. I can’t thank you enough for this eye-opening feedback. You were very gracious, especially considering that you truly didn’t get the exact cleaning that we assured you that you would receive. I hope that you will accept my sincere apology for not handling the situation as well as I should have. With the business you are in you know better than most how important it is to build strong, positive relationships in our businesses and our communities to create that loyal customer base that all businesses aspire to have. Mine is no exception. I said eye-opening because after 7.5 years in this business I thought that I’d gotten past my defensiveness, but indeed as you pointed out so clearly I am obviously still learning to be the best that I can be. I do have to say that I was thrilled to read that that my staff and office manager gave you precisely what you were hoping for even if I did not. I’ll be sure to tell them, they will be happy - thank you for that! I was pleased to hear that our cleaning was less than what what was quoted. I hope that you will find a company that is better equipped to give you the service you deserve. All my best to you and truly, THANK YOU! Noriko"
Tina S.
Aug 2014
When my cleaning team comes they are prompt and hard working. They scour/clean all the bathrooms, dust all of the hard surfaces, vacuum my upholstered furniture, clean my hardwood floors. I typically have a very tidy home so they don't need to clean around a lot of clutter, but they are very careful with my pictures, vases and any other of my "decorations". They pay attention to detail in my kitchen and use wonderful smelling cleaners that are not harsh on my home or the environment.
I have been meaning to write this review for some time. The good thing about not writing this review before now is that I can honestly say that in this past year and a half the service has not diminished as with some other housekeeping services. The quality of their clean continues to be the same, month after month.
Thanks Noriko!!!!
I have been meaning to write this review for some time. The good thing about not writing this review before now is that I can honestly say that in this past year and a half the service has not diminished as with some other housekeeping services. The quality of their clean continues to be the same, month after month.
Thanks Noriko!!!!
Response from Noriko's House Cleaning LLC
"Thank you, [removed member name]. So glad to hear you've been happy with our service. It's also our clients who are so well receptive to our ladies that makes a difference. I appreciate your feedback. It's great to see that a longstanding client stands behind our company."
Christie G.
Jul 2014
unknown
Response from Noriko's House Cleaning LLC
"Thank you, [removed member name]. We appreciate your feedback. We welcome both positive and not so happy feedback. There is a learning from each of our experiences and our staff aims to please. I will pass on the good word to our staff."
Andrea M.
Jun 2014
They did not get under all the objects. It was supposed to be a spring cleaning (over two days) with all windows washed, cleaning under all furniture, dusting on top of all upper cabinets, etc. They cleaned up on the lofted areas and left most of the droppings on the tables and counter tops. They did not clean under the furniture. Screens were broken and left out, since they said they could not get them back in. They did not offer us any reparation. I had just had surgery so I was not able to do it myself and did not follow-up due to complications.
Response from Noriko's House Cleaning LLC
"[member name removed], I'm sorry to learn of your displeasure. This was a work that was completed over a year ago. This is our first notice that you were unhappy with your clean. Our company has no way of correcting anything that hasn't been brought to our attention. Did you try contacting our office? Had we learned of this, we would have responded immediately. We offer a 24 hours of complete satisfaction or we will return to make any corrections. According to our records, the job was for $373.60 for work performed on 5/20 & 5/21. Our staff cleaned your 4000 square foot home. Window cleaning is not our normal scope of our line of work as specified on our website. We specialize in house cleaning. Our ladies are not quick as a professional window cleaner would be and recommend wonderful window cleaners as a referral. Had this been a specific request, yes, it may have been closer to $500. Our work order or sales log does not reflect any mention of window cleaning. I'm also curious as to vacuuming under your furniture. We do not move heavy items such as sofas or beds, if that is what you were unhappy about. Our ladies can move items such as formal dining room chairs, end tables, silk plants, piano benches, most coffee tables, etc. Our company relies on our clients to communicate with us to ensure complete satisfaction, and it’s how we've been successful for retaining our Super Service Award. Again, our apologies for your experience. In the future, please allow your voice with any business. As a small business owner, our goal is to have complete customer satisfaction."
Caroline L.
May 2014
The ladies have been great with communication and being flexible with my schedule. They were very open to fixing areas that were missed after the first cleaning. The staff makes every effort to use the same ladies for your house to create a relationship and ensure great cleaning. I used after-hours phone number to reschedule a cleaning which went fine without complaint. The staff and scheduling ladies have been accommodating with the services I required in order to get the house prepared tto put on the market.
Julie B.
Jan 2014
What I like best is that they communicate with you.
Stephanie D.
Jan 2014
The previous problem I had with costs vs. time has been entirely and promptly taken care of by the very professional and friendly office staff at Noriko's. There were some mix-ups due to staff changes and now the cost of service correctly reflects the time it takes to provide the work requested.
Noriko's now gets an "A" in my book. They aim to please and are prompt to address any issues a customer might have. The office staff is courteous, professional, prompt and efficient. The assigned cleaner is prompt and thorough as well. I trust Noriko's for my housecleaning needs.
Highly recommended!
Noriko's now gets an "A" in my book. They aim to please and are prompt to address any issues a customer might have. The office staff is courteous, professional, prompt and efficient. The assigned cleaner is prompt and thorough as well. I trust Noriko's for my housecleaning needs.
Highly recommended!
Response from Noriko's House Cleaning LLC
"Since this review, we spoke with [member name removed] and reviewed her account. To date, we are on a flat rate of $69 for just over 2.25 hours, not to rush our cleaners. We also applied a credit to her account. If we are aware of the problem, we certainly work to resolve to make our clients happy. I hope we addressed all of your concerns and appreciate your business!"
Licensing
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FAQ
Noriko's House Cleaning LLC is currently rated 4.7 overall out of 5.
Noriko's House Cleaning LLC accepts the following forms of payment: CreditCard
Yes, Noriko's House Cleaning LLC offers free project estimates.
No, Noriko's House Cleaning LLC does not offer eco-friendly accreditations.
No, Noriko's House Cleaning LLC does not offer a senior discount.
No, Noriko's House Cleaning LLC does not offer emergency services.
No, Noriko's House Cleaning LLC does not offer warranties.