MTM Luxury Countertops

I spent $5000 dollars on a new island countertop six months ago and noticed that a seam was starting to split apart and that a piece of the top was starting to sag (see photos). I asked MTM to come out and fix the issue and to take a look at what I thought was some sort of scratch from the fabrication of the product. It turns out that the “scratch” is actually a 4 inch long crack in the island center piece. The product is from Cambria and MTM was the installer and I have been told by both companies that they are unwilling to replace the damaged product. I have been in the service industry for thirty six years and I reminded all parties that not one of them would be satisfied with a decision to not correct the problem but they say they won’t budge. Time to go to court even if just to make a point, its going to cost them either way. DO NOT USE MTM FOR ANY SERVICE.

There were a million things that could have gone wrong, and instead there was only one itty bitty issue which they immediately fixed. I cannot imagine why anyone would go anywhere else to get their countertops, extremely knowledgeable staff who were professional and kind throughout the transaction. The paperwork was easy to complete electronically, and the installers were so nice, clean, considerate and did little handyman chores for me while they were here. Seriously, there is no reason to go anywhere else.

The conversation was good. They came quickly. They gave me the quote on time. Their customer service was great but their prices were too high.

This was an amazing experience! Jimmie was our sales rep and did an excellent job coordinating everything. We appreciate her flexibility in meeting with us virtually due to COVID-19. She was always timely in her replies whether it was via email or over the phones. She was SO easy to work with. Shawn installed our counters with the help of Chris. They were on time, friendly and worked as if they were installing the counters in their own homes. They showed great attention to detail. The shop manager, Andres, was also professional and friendly as I wanted the cutout from the stove edged and polished. I would absolutely hire MTM again!!! It was also nice to have the financing option for the Cambria counters! That really helped us in our overall kitchen remodel budget. Wish I had more counters so I could use MTM again and again!