Locksmiths of Colorado Springs

Exceptional response and service. I called them very late in the day and didn't expect service till the next day. They informed me that they would send over a serviceman shortly and there was no added fee. He was very professional, replaced the lock, confirmed our satisfaction on his work and thanked us for the opportunity for them to service us.

While I was away, my wife locked herself out of the house. A neighbor helped by calling this company (Locksmiths of Colorado Springs, on 2 S Hayman Ave) before I was able to check Angie's List. The gentleman answering the call (and ultimately providing the service) quoted a $15 service call fee plus lockout rates starting at $35. The gentleman arrived in a very timely manner and was able to open the door rather quickly, and without any problems. However, when he presented the bill to my wife for payment, the rates charged were $15 (service) and $85 (lockout). He offered no explanation to my wife for the difference between what was quoted as the starting rate for the lockout versus what was charged. Although she felt the entire service went so smoothly that the lockout fee would be closer to $35, she was ultimately afraid to complain or inquire and, instead, simply paid the bill ($100, total). [SPECULATION: My wife and the female neighbor both believe that when the gentleman saw two females in a nice neighborhood, he decided to increase his charges.] Bottom line: I would not use this company again under any circumstances. The mere appearance of overcharging, coupled with absolutely no explanation of the charges presented, is simply not acceptable. There are many "A" rated providers in Colorado Springs from which to choose - this company is not one of them. This service provider gets an "F" overall, primarily due to the lack of professionalism exhibited with the presentation of an inflated bill.