Ken Caryl Glass Inc

I went to their office to drop off the broken window panels and the medicine cabinet door. I was met promptly and Mike took care of telling me what would need to be done and giving me an estimate. The price for all of these repairs was very reasonable and the turnaround time on getting it done was quick - just 2 or 3 days. When I came back to pick up my items, they even carried them to the truck for me. Overall a very good experience and I would not hesitate to go back.

Tried to have them out for an estimate but they were a no-show twice in a row on a week day during business hours with no excuse other than they got their schedule mixed up. They were apologetic and seemed friendly but their prices were not as reasonable as Aspen Glass who was responsive, punctual, and professional. Overall, very unreliable and not your best pricing for the quality of glass.

First, my paperwork was left in the bin and so my window of time came and went. I called and talked to the lady in the office and she had Charles contact David, right away. David called me and showed up about 45 minutes later. He measured the window and told me that I would be contacted within 2-3 days with an estimate. Well, it is now 3/29 and I still have not heard from them! I will not be doing business with this company in the future.

One word: terrible. We were finishing our 1700 sq foot basement from start to finish. Since we were doing new construction, we decided to finally get a shower door that would accomodate my husband - since he is very tall. Cool! When the sales person/measurer came to meet me, the #1 thing I said, over and over again, was that my husband is 6'5" and I wanted a CUSTOM glass shower door to accomodate his height (as opposed to getting something off the shelf at Home Depot for MUCH less $$$). He measured to the height of 7 feet and said that would be our height - done! Then we talked about different trim options (color, etc.) and frameless vs semi-frameless, etc. When the sales person said that frameless would be double the cost, I said, not to even bother presenting me with the cost - that I'd be happy to go with semi-frameless (esp since "frameless" still has some frame to it!?!). So, a few days later, we (my General Contractor and I) get the quote and sure enough, frameless is $1,800 and semi-frameless is $900. I said, "well, that's an easy decision" - let's go with the semi-frameless. I didn't see in the fine print that he had lowered the height dimension (listed in inches) from the "frameless" to the "semi-frameless". There were no notes to this effect, or even a line item stating that for the height I desired in the semi-frameless to add x dollars. Nothing, just some fine print I missed. Fast forward a few weeks, the shower door is installed and I immediately call them stating how it is like 6 feet tall and my husband has to duck to enter it. I call and start speaking with someone named Charles. I explain the situation (very calmly) and we go through the whole situation. Charles tells me that his sales person never mentioned that my husband was tall and that this was a requirement of mine. He admitted that their internal communication was lacking to have overlooked such an important detail. The sales person who came out should have communicated my #1 request to Charles, who did the quote. Charles says that I make very good points and that he can offer me at least a $100 discount, but that he'd look into it because maybe he could offer more, like $120. I asked for 20% which was $180. He says he'll look at the file in detail and get back to me with a #. I wait and wait and wait. No word, so I call him back, again and again. He says something about his corporate office blah, blah, blah and that he needs to speak with my General Contractor. Excuses, excuses and more excuses. So, finally, yesterday I call Charles again (for about the 6th time) and he says he can only speak to my General Contractor, not to me, since I'm not listed as the customer. What? Turns out he was too chicken to tell me he wasn't offering me ANY discount, not even $1 for the mistake. I am furious. He dodges my calls, offers me a slight discount and then renigs weeks later after leading me on a wild goose chase hunt. Bottom line, don't hire this company. They don't stand behind their product if there is a problem. And, while you always think things will go smoothly, they don't. Charles was dishonest and a coward. This company should be ashamed of themselves for how they handled this situation. Not keping track of my height requirement was their first mistake. Not offering ANY compensation for their mess up was adding insult to injury.

Oh my Goodness!!! Where to begin!!! This was a custom shower door that had to be made and hardware installation on new shower glass door. Our service person from this company was Charles. He keep us informed on the process and even though it took longer then expected on their end, he was very apologetic. It was no fault of their own, only the manufactures....but insisted on taking responsiblity. We were wanting to have the door replaced ASAP due to one of our maids breaking the shower door of one of our customers. We had to bring in the other door of our customer's, Charles took the full messurements and asked to keep the door for futher measurments if necessary. When the day came to pick up the new replacement door, it was packaged well and care instructions written on the door...he even had the other door cleaned, and packaged as well! They went the extra mile to insure either of these doors would not break in the process of leaving their business to our customers home. I would definitely recommend this company for the Angie's List Page of Happiness in their on line magazine!

Excellent.