About us
Business highlights
46 years of trusted experience
Services we offer
Amenities
Senior Discount
10%
Accepted payment methods
Reviews
4.314 Reviews
Showing 1-14 of 14 reviews
Kevin M.
09/2017
pool cleaners
 + -1 moreIt went fine. It was very, very good. There's always room for improvement.
Description of Work: It was a hot tub lid.
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Yes, I recommend this pro
$400
Katina C.
10/2015
pool cleaners
 + -1 moreunknown
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$200
John S.
07/2015
pool cleaners
 + -1 moreunknown
Description of Work: He replaced the pump for our Sundance Marin hot tub. The old one lasted 18 years and then quit. It's very scarce and expensive, hence the big bill. The service man also installed severalll rotating jets. We're very satisfied.
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Yes, I recommend this pro
$809
Annie M.
06/2015
pool cleaners
 + -1 moreunknown
Description of Work: These guys are awesome. Our huge hot tub was dead and broken, we thought with a heating panel burned out. That much was true, but we didn't notice the long crack in our hot tub that would have made fixing the panel a waste of money. I wish I could remember the name of the guy who came out for a repair, because he was very cool and honest. First, we'd called nearer our home to a hot tub place on Academy. Those people told us they'd have to take the hot tub away, repair it and move it and put it back all to the tune of about 800 or more dollars! They wouldn't even come out and have a look. When we called Hot Tub Haven (and yes we did find the number off Angie's list) they made an appointment, came out and really were honest and real with us. We did pay the service fee gladly, and we were honored to meet such nice, real and willing to work people from scheduling all the way to the gentleman who came to help us. We got a nice recommendation of a hot-tub hauler who took away our broken tub, and when we buy we are going to drive way out near Powers where these guys are located to purchase our hot tub even though we live in Rockrimmon. The other guys seemed really in the market to sell new, but once you owned their special hot tubs--they didn't want to help fix, only replace. Hot Tub Haven was a breath of honest fresh air. We've also already priced the hot tubs there for a new one and their prices are so much more reasonable than the other places. Again, worth the drive.
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Yes, I recommend this pro
$70
charles B.
06/2015
pool cleaners
 + -1 moreCould not be better; you can trust these folks. There's another hot tub place on Academy and Dublin-- run the other way and fast.
Description of Work: ongoing spa service and supplies delivered to home
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Yes, I recommend this pro
$125
Donna B.
06/2015
pool cleaners
 + -1 moreunknown
Description of Work: I called twice, spoke with 2 different people and explained the service I needed. Each took down all of my contact information and promised to get back with me the next day. No return call was ever received following either call.
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Neil R.
05/2014
pool cleaners
 + -1 moreJim did a great job. Due to the age of our unit, they had to order parts. So while it took longer than we liked, we know we have an older unit. He had to use some rather unique adhesive to reassemble some of the valves and water conduit that were replaced. He warned us to keep it ventilated away from the rest of the house to avoid any breathing problems--24 hours later, all was fine and we refilled it--works great. He also determined we may have the main pump go out in the next year or so but he didn't say replace it right now as it's all working again. This is the third time we've had to ask him to fix things in the last couple years so we likely need to review how we're going to approach a system replacement in the near future. Jim has always been pleasant, professional and efficient. He's in great demand around town so we know we got a good professional to do our work when needed.
Description of Work: Repaired and replaced parts on a 25 year old hot tub system due to leaks.
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Yes, I recommend this pro
$200
Karl K.
04/2014
pool cleaners
 + -1 moreunknown
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Yes, I recommend this pro
Diana M H.
04/2014
pool cleaners
 + -1 moreunknown
Description of Work: When we rented this residence, a petri dish masquerading as a hot tub greeted us in the back yard. Hot Tub Heaven quoted a price to clean it, refill it and teach me how to maintain it. For the quoted price, Hot Tub Heaven did just that politely and efficiently. I definitely recommend them.
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Yes, I recommend this pro
$125
Tony C.
03/2014
pool cleaners
 + -1 moreIt went well. They were very friendly and very informative. They were very thorough. They gave us a quote upfront. It was not a part they had in stock so it took a couple of weeks to get it shipped here. Once it was here, they performed the turnaround in a couple of days.
Description of Work: I used Hot Tub Heaven to replace a heating element.
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Yes, I recommend this pro
$199
Tamera T.
01/2014
pool cleaners
 + -1 moreWe have a hot tub that had a jet motor going bad and a jet motor that never worked (we bought the tub from a friend and had another dealer install the tub. Note that the OTHER dealer never could figure out why 2 of the chairs didn't work). First off, Sharon was great in calling to let me know the status of the service repair. She let me know exactly when they would arrive. On their first visit, they confirmed that the motor that was going bad needed to be replaced. I told them of the two chairs that never worked, and they diagnosed the problem in about 5 minutes?a bad 5.00 fuse. I thought that I was going to need to purchase two motors, but they were great and I only needed to replace one. Since the tub was of a brand that they did not sell, they had to order the motor. They returned at a later date and replaced the bad motor. It has been running great and I cannot tell you how pleased with are with the service that we received. We are regular customers of Hot Tub Heaven, buying all of the chemicals and accessories from them. Every single person that we have talked to or worked with has been incredibly helpful and honest.
Description of Work: Replaced a motor and a fuse.
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Yes, I recommend this pro
$700
Janet D.
10/2013
pool cleaners
 + -1 morePurchased a hot tub 2012 (Martinique by Caldera) from Hot Tub Heaven. Delivery and set up as scheduled (except forgot the tie-down strap which was included I the price). They didn?t offer to return to install the strap, they said that was up to me? as it was harder to install after water was in the tub. They damaged the deck post (as seen in photo) in two places, and failed to tell me about that (I guess they thought I wouldn?t notice the 8? gash.) I was having problems with maintaining the chemicals from the Spa Frog system. On 8/29 I placed a phone call to the dealer (Hot Tub Heaven). Sharon promised to call me back to schedule a time for the service work. Three weeks later, I still hadn?t been called. Sharon said they were ?too busy closing up pools after Labor Day?. I would have appreciated a call or even a comment of apology saying they forgot to call me. Service was scheduled to 9/18 and then later that day, was I was called and told that the service needed to be rescheduled to 9/20/13 at 9:30. I called Hot tub Heaven at 10:30 and was asked to reschedule, but insisted that visit be made that day. Steve was nice and helpful. Sharon in the office lacks customer service skills. I called again and left a message, and 3 weeks later, no response. I have used Hanson Spas earlier for a different hot tub, and say that Hanson Spas has superior customer service. The service shouldn?t end at the point of sale. I would use Hanson spa over Hot Tub Heaven any day.
Description of Work: examine malfunction of hot tub delivery of purchased hot tub from Hot tub heaven
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$1
Jacqueline T.
11/2012
pool cleaners
 + -1 moreThe people at Hot Tub Heaven are wonderful; friendly, efficient, and very knowledgeable. Jim is the repairman and he is just great! I needed their help getting my hot tub all set up and operational last year after several years of not being used, and Jim walked me through exactly how to operate the system and keep my hot tub running well. I always feel that the price is very, very reasonable.
Description of Work: My inside Hot tub sprung a leak! Jim came out and determined it was leaking around the valves. I drained the tub, and he came back and fixed it very quickly. It works perfectly.
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Yes, I recommend this pro
$125
Kimberley U.
07/2012
pool cleaners
 + -1 moreJim with Hot Tub Heaven was fantastic. He was prompt and professional. He was able to make short time of hooking up the hot tub, but one of the motors was bad (you could hear it when he started it up). He came back a few days later to replace it. What was really great is that he would run and do other appointments while the tub was filling with water, thus not charging me for that extra time. I would defiitely call Hot Tub Heaven again.
Description of Work: We needed to start up a hot tub that came with our recently purchased home. I was told to try and fill it before the tech came out, but it wasn't holding water. Ended up needing to be hooked up and also a new motor.
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Yes, I recommend this pro
$575
Contact information
4039 Tutt Blvd., Colorado Springs, CO 80922
www.hottubheaven.comService hours
Sunday:
11:00 AM - 4:00 PMMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Hot Tub Heaven is currently rated 4.3 overall out of 5.
Sunday: 11:00 AM - 4:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Hot Tub Heaven accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Hot Tub Heaven does not offer free project estimates.
Yes, Hot Tub Heaven offers eco-friendly accreditations.
No, Hot Tub Heaven does not offer a senior discount.
No, Hot Tub Heaven does not offer emergency services.
No, Hot Tub Heaven does not offer warranties.
Hot Tub Heaven offers the following services: Residential & Commercial Spa & Pool repair & maintence all makes & models, Jetted bath tub repairs
Contact information
4039 Tutt Blvd., Colorado Springs, CO 80922
www.hottubheaven.comService hours
Sunday:
11:00 AM - 4:00 PMMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PM