HOME DEPOT INC

The sales rep at Home Depot was professional, their third party installer Home Solutions presented a hostile and disrespectful attitude toward me. I hade originally set up a Saturday Morning install. The install team could not fulfill their obligations on Saturday. Ms Sanchez from Home Solutions informed me that her team could come back at 1pm on Friday and would be finished by 4pm that day. I agreed to let the team in at 1pm. At 12:45 I called Mz Sanchez who became belligerent and defensive and informing me that my lost time from work and the damage that it was cause me at work were not her problem. I then called Home Depot and the Manager informed me that the 1-4 was a window and the install team could show up anytime between 1pm and 4pm. I then called Home Depot Corporate office and I was informed that the install team would be there at 3:30 pm. This is clearly an example to Hispanic on White Racism, Marketing Misrepresentation, and Poor Professionalism on the part of Home Solutions, Ms Sanchez and Home Depot.

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They were quick. Once we decided, it only took few days to get the carpeting installed. The installation was great and they were very professional.

My husband & I were looking at kitchen cabinets and Jessica gave us an estimate and put our info in the computer "just in case." We told her we needed to go home and think about it. When we returned the next day, she pulled up our info without asking for our names, and confirmed what we were interested in. We were surprised that she remembered us. We told her to order our cabinet. She then asked if it was ok to have it shipped to the store so she could save us $350 on shipping. We said of course! It was refreshing how professional she was and that she had our best interest in mind. We will only give her our future business!

- Ordered and was told that we would receive a call in approximately 10 business days when the product arrived. This was flooring to finish a kitchen remodel. - Never received a call and the flooring was sitting in the receiving department of the store for a week. Yes, you read that correctly - an entire week. - I called and asked about the flooring, found out it was there, and went to pick it up. - The first guy that tried to help me couldn't find the flooring. - We came back later to try again and when they brought it out, every single box (out of 11 total boxes) was damaged. All of the boxes were either dropped or otherwise suffered some sort of blunt force trauma. It was a click together floor, so with all of the "clicking" parts now broken off, we were left with literally a pile of garbage. - Had to refuse the shipment and am currently awaiting "expedited" (we will see about that) shipping to get the replacement flooring back in. Home Depot is the worst home store I've ever worked with. Sure, the prices may be lower than Lowe's, but at least you feel like people give a crap at Lowe's.

I am very satisfied with their overall customer service. The experience was easy and they were very helpful in helping me find what I was looking for. I will use them again in the future