Gene's Heating and Air

The HVAC system has operated flawlessly since Gene's has installed and serviced our system. On time always and great communications. Just call Mary and your problems are solved. Good people

We started using them when we move into the house in 2010. I like them so I have been using them.

I feel very comfortable recommending Gene's. We initially scheduled a furnace tune-up but we were also having issues with the furnace cycling. The tech knew how to troubleshoot and knew what to troubleshoot. He explained what was happening and what he could do about it and when. He ordered the part, came back out, and we've been golden since then. Very personable front office, too.

We had used Gene's Heating and Air about a year ago for cleaning our furnaces and they did a fantastic job. That same year our A/C died and we received a quote from them to get it fixed and the best option they had was to replace a coil (a $2000 job) or replace it altogether (a $3000 job). Since we didn't have the funds at the time to address either one, we received a second estimate to only replace some of the refrigerant and find where the leak using a dye, which was a $400 job. While the A/C ran for an extra 2 months last year, it turned out that the dye had actually created more of a spectacle for any future jobs. This year we aimed to get the A/C replaced as we had a budget in place and received various quotes. At the moment, we settled for the Wirenut which we are now very thankful we didn't get it done by them because it was a lot more expensive than it needed to be. We happened upon Gene's Heating and Air quote from last year and it was significantly lower than Wirenut so we called them to see if there were any reasons why it was much lower. It simply turned out the Wirenut just charged for all the additional services that were already included plus service plans that were unnecessary unlike with Gene's. We asked if they would honor the quote even though it was over a year ago and they DID! Nick and his apprentice spent the full day with us explaining the process and installing the unit that was appropriate for the space. Not only that, we ended up with a Trane A/C unit where as Wirenut would have used Lennox, a good model but not as highly rated as a Trane according to Consumer Reports. The quote stood firm even though they had to use several tubes of solution just to clean out the dye from the last job and we now have a fully functioning quiet A/C unit. Nick has a great sense of humor and is very dedicated to his job. He is very honest and doesn't beat around the bush and we have a great trust with this company due to his work ethic.

Repair was successful. Cost was $50 more than Nick initially told me. So I paid $176 for a $10 capacitor. I would have replaced that capacitor myself if Nick had told me accurate total cost. However Nick was very friendly and helpful otherwise. The furnace had another failure that would have cost $385 if Genes Heating replaced the part but only cost $119 because I did the simple replacement. My only complaint is that Genes is costly and misleading with estimates. Otherwise Genes Heating is excellent.

We woke up this morning (Saturday) morning with the house cold. I called 2 HVAC companies, one wanted $125 just to come to my house since it was a Saturday, the other one wanted $145. Gene's was the next number I called; he answered the phone promptly, was very courteous and said he would be at my house in 50 minutes and he was right on time. He asked for $99 to come to the house. He quickly repaired our furnace which had a malfunctioning igniter, vacuumed and cleaned the unit, and checked for carbon monoxide so the bill came to $210 total which we thought was reasonable and was completed in less than an hour. He was very knowledgeable and took a lot of extra time to answer our questions. We had a lot of extra questions regarding upgrading our water heater as we have 2 teenage daughters who take long showers, and he even looked at our water heater, recommended some plumbers and explained possible options for us even though he didn't get paid for the extra time as he doesn't do water heaters. I highly recommend him and we will use him again in the future.

I'm pretty picky about work done on my home and Gene's was great. I had a number of estimates and what I really liked about Gene's is the guy who came out and gave me the estimate (I think it was Ben) was extremely knowledgeable, experienced, patiently answered all my questions, and he also completed the installation with a couple of helpers. A couple of the other companies sent sales people who knew something about air conditioning, but not enough to convince me I was getting the best equipment and deal. The guys from Gene's did a great job, were on time, cleaned up after the work, and I have had no problems with the system. I was also able to get a great brand in Trane at a price lower that the competitors that used comparable brands. I found Gene's on Angie's list and will use Gene's again in the future. I have already recommnded them to others.

The provider was nice and services where priced below the norm. Almost to good to be true. So far the product works as promised. The installer was nice enough to install a thermostat that I purchased at a local store. I have suggested this contractor to many folks.

What a great experience. Gene's came out after the first provider( who I had a signed bid with) decided to back out of their bid. I was so frustrated by the complete lack of professionalism by the other provider who postponed and postponed until the delay brought my remodel to a screeching halt. Finally, giving up on them, we started the bid process all over again. Gene's was cost competitive, not my cheapest, but I went with them because they were knowledgeable and responsive when I called with questions. I found out an interesting sales point on different furnaces (certain brands can use universal parts and certain ones require brand specific parts, I went with the universal parts because who wants to wait for a part to be ordered when you don't have heat!) and the woman I spoke with was professional and helped me to feel comfortable with them as a company. They were spot on with their timing and communicated in such a way I was actually able to schedule other work. I was a wonderful experience from start to finish. As an upside I had a question about a specific furnace spec, mentioned during the inspection, and even though it was outside the bid and we passed inspection Gene's returned to the project and made an adjustment. I will definitely call them first next time.

Needed to replace my 20+ year old furnace. I met with 6 different heating contractors to obtain information and estimates. The first big positive is that with Gene?s, the person who comes out to evaluate and estimate is also the person who will install your new equipment. In my situation, this was Nick. Nick was able to answer ALL my questions and provide great product / installation information, other companies sent out a sales person (nice guys,but did not know products etc. as well as an installer like Nick). Nick offered a variety of options and provided a very competitive estimate for my selection. In scheduling and finalizing arrangements, Julie and Mary of Gene?s office are pleasant and easy to work with. Nick and Matt showed up on schedule for install, and they did a PERFECT job! So let the cold wind blow and the snow fly, I now have a new Trane furnace, Aprilair humidifier, Honeywell thermostat and it all works great! EXCELLENT EXPERIENCE with Nick and Gene?s, I highly recommend!

They were very reliable and honest.

The service was done efficiently, expertly, comprehensively, professionally, and politely--with care given to our home and furnishings. Nick was patient and thorough in explaining his services and what he saw as problems related to the original installation. Our feelings of trust in his expertise and suggestion was almost immediate, and we agreed to his recommendation for a more effective furnace filter. At my request, he checked for problems with the original installation and found that not only was the gas turn-off apparatus almost unaccessible, but also the gas line was barring access to another part of the furnace. In addition, a PVC pipe should have been cut much closer to the base of its installation rather than protruding into service space. Nick serviced the air conditioner, cleaned out cottonwood from the condensing coil, cleaned out the condenser, and cleared the condensate p-trap. Nick check the charge "...and found was way over charged to the point there was no vapor. Removed R410A and achieved a required...subcool." The house no longer has such disparite cool temperatures from the upper level to the basement; however, we are considering Rick's suggestion to seal the basement trunk line.

Scheduling for this appointment was a nightmare due to our situation. But Mary in the office was over and above patience. Making me feel like my business was already valued. We had concerns about the old furnace. The Tech Nick, was nicer than i could even put into words. Very knowledgeable, honest. He didn't try to sell us anything. Just gave his honest opinion and left. Great service, great experience all around. I will use them again.

Gene's has done service on furnaces and air conditioners at my rentals. There service people are the nicest and certainly the most honest. I have never felt that they were constantly doing more than needed and there were never in added costs that did not need to be done. The people in the office are very nice and professional as well. They work me into there schedules as quickly as possible.

They were there within 2 hours and did a great job. Unfortunately the furnace has to be replaced. But they made it possible for me to stay in my house one more day.

Gene's Heating and Air handles all of my heating and air conditioning work at home and for my rentals. I have been using them since 1998 when they did the work on my new residence. They do excellent work for me and I plan to continue using them. They give me a good value.

Gene's Heating did a great job. I called and asked if they were able to come down a little early since my wife had a emergency dental appointment and they did. They serviced our furnace which acted up durning cold weather. The service tech was very nice and professional. Would highly recommend them.

Gene's Heating & Air did a great job. They were reliable, easy to work with, and on time for appointments. When the make-up air requirements were identified, they were proactive in exploring options to determine the best way to accomplish this requirement in retrofitting an older home.

The technician performed an annual heating system inspection and cleaning, as he does each year. Gene's Heating inspects the heating and air condition systems at all of my rentals, and at my home. This service has been performed by Gene's for the last 16 years.

They are always professional and clean.

Came out the same day we called and able to complete all work in one visit. The tech made a special trip to Colorado Springs to get the correct thermostat that we needed. He was punctual, very pleasant, thorough and explained everything. He gave us many useful tips to include info on the filters we were going to use (they were too dense and would tax our system + being expensive). Thanks, Nick.

They were quick and responsive and I appreciate that they call before they come out for appointments. They’re accommodating with scheduling appointments; they will come right out. Their pricing is good compared to others. I had also called Honeywell and Gene’s Heating and Air was also on their list of recommended service providers. I plan on using their services again in the future.

They did a great job. We didn’t want to spend a a fortune on replacing the unit and I appreciated the fact that didn’t try to push unnecessary services on us. I have experienced this with other service providers. They were punctual, knowledgeable and nice. I would use them anytime and would recommend their services to others.

The estimate was turned around in a timely manner and was professional. I had no issues with the employees at this company.

Their techs are very knowledgeable and pleasant. They always seem to do a good job. They are usually very punctual we never have a problem scheduling appointments. They are reasonably priced. I would recommend them to whoever might need their services.