Flood Damage Restoration LLC

My husband had pulled back the carpet and pad and put fans underneath to start the drying process. When the technicians arrived this afternoon, I showed them where the leak started. They investigated and used equipment to gauge if there was water present. They told me because of my husband's actions, the process worked well and to continue what we had already started. I was SO happy! I asked them if I could pay them for a service call. They told me it was not necessary. Since, it cost me a pretty penny to have the humidifier issue repaired, it was such a relief not to have to pay for water evacuation as well. THANKS FLOOD DAMAGE RESTORATION, LLC !!! :-)

I had previously given this company a poor review not because of their work but because I was not happy they quoted me one price over the phone then attempted to almost double the price when they arrived here. After talking with the owner I agreed to re-write my review, he explained to me that in jobs like this it's very difficult to properly quote over the phone, not being familiar with how this works and dealing with an emergency situation I did not know what to expect. The work was done well and in a professional manner, and completed well, he explained that I did get a good deal in the process.

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Steve did a very professional job. He identified a construction company that was knowledgeable in dealing with this kind of issue. He also recommended a professional to do responsible environmental hazard analysis (asbestos and mold) and to recommend appropriate mitigation protocols if necessary. He also put me into contact with a structural engineer who was able to respond to questions I had about the long term effects of the water. And his company was responsible for water damage and mold mitigation. The companies Steve put me into contact with could not have been more professional and competent. They were able to prepare the appropriate documentation of the scope of their actions and they worked with me and the insurance agency covering my claim to ensure timely approvals. I was often in contact with Steve to ensure ongoing communication and to make appropriate changes as circumstances warranted. Steve was always responsive to my calls and was able to keep the project on track. As mold was identified, his company made the appropriate mitigation. I found his employees to be knowledgeable and professional. They were on time and on target. I highly recommend Steve Dennison and Flood Damage Restoration to anyone in the southern Colorado area who needs professional help in home restoration from water.

Steve did a very professional job. He identified a construction company that was knowledgeable in dealing with this kind of issue. He also recommended a professional to do responsible environmental hazard analysis (asbestos and mold) and to recommend appropriate mitigation protocols if necessary. He also put me into contact with a structural engineer who was able to respond to questions I had about the long term effects of the water. And his company was responsible for water damage and mold mitigation. The companies Steve put me into contact with could not have been more professional and competent. They were able to prepare the appropriate documentation of the scope of their actions and they worked with me and the insurance agency covering my claim to ensure timely approvals. I was often in contact with Steve to ensure ongoing communication and to make appropriate changes as circumstances warranted. Steve was always responsive to my calls and was able to keep the project on track. As mold was identified, his company made the appropriate mitigation. I found his employees to be knowledgeable and professional. They were on time and on target. I highly recommend Steve Dennison and Flood Damage Restoration to anyone in the southern Colorado area who needs professional help in home restoration from water.

Company did NOT provide 24/7 service as advertised. We called on 5/28 based on a recommnedation from the plumber, connected to an answering service, recieved a call from an employee who was not able to come out due to a family emergency and were told he would be there at 7AM on 5/29. Employee showed up at 9AM, wore muddy shoes, pulled the baseboards to lift the carpet, cut linoleum to air out plywood floor and placed fans, etc. There was considerable damage to the drywall where the baseboards were removed. The equipment was removed after 13 days at our insistence, based on our insurance company's appraisal. Company was informed this would be an insurance claim and was provided with insurance information. Company did not bill insurance, but sent us, via email, a bill for $3600. We submitted it to our insurance. It was reviewed and $2600 was paid to company. Our electrical bill for this time period compared to last year doubled. Steve Dennison, owner, made promises he did not keep including him personally coming out to evaluate the situation. The restoration company had to replace/repair damage caused by this comany's employees that was above what a normal restoration would be.