Epic Real Estate Group

Description of Work: I hired Epic Realty in September to manage my property in colorado springs. They promised that they were going to do inpections and follow up with tenents. The only thing they do was get my tenents to sign a lease, but they were slow in responding to calls. Terrible with follow up. Tenants several times try to get information on how to have rent deposited. They were slow in providing that. Then once the direct deposit finally happened, then it took 28 days for me to get my rent check to pay the mortgage company. I had a late fee. I called several times, and was promised that it was going to be overnighted, never happened. Then Danielle (partner for Epic Realty )told me to pick up the check from her Boyfriend's office (very unprofessional), then Danielle wrote on the back of the check 'deposit only'. This was an attempt to float the payment due to me for current months rent, which was 28 days past due. I almost risked not getting my mortgage paid in time. This was over the holidays. I had tried serveral occassions to get in touch to give them a second chance, but still no return call. they have not managed the property. My tenants had some issues that needed repair, they never called them back. If this had been an emergency, then my tenents would have been left out in the cold. I travel a lot and needed someone to manage, not cause me more headaches. They never forwarded the lease to me. They never did an inspection, and they never will get back with you. They are very nice when they want your account, but then they go ghost on the client.

Description of Work: Used Epic as property managers for 3 rental properties