DREAMMAKER BATH & KITCHEN

A plan was made showing what I wanted done, how much money I had to spend, what I could choose and helped me understand the process of the complete bathroom remodel project. They require a portion of the payment up front, payments at certain intervals of the project and keep a running notebook of what is being done. This notebook is also used for the customer to provide feedback or ask questions. If there is anything out of the ordinary, they call you and let you know immediately. Once the job is complete, they do a walkthrough with you and make sure you are completely satisfied.

They did a great job. They worked with me step by step, through the process to make sure I was happy with everything. They were so conscientious and willing to come back and fix the little things. I have nothing but good things to say. They were very professionally organized, great communication, they stayed within their budget. They even helped remove my popcorn ceilings and did their best to get all the little debris. The project manger came out of the first day to shovel the street so the big truck could get through, and they even took a look at my roof for me after a storm we had. You couldn't work with a better group of people, and I couldn't be happier.

We went to their showroom to discuss a simple bathroom remodel. When we got there, we were greeted kindly by the owner's wife; then by the owner moments later. Upon sitting down we began discussing what we envisioned for our new bathroom. As soon as we started to talk about our plans, the man we spoke with made a face that seemed to say "you're crazy". We felt rushed out the door as soon as we mentioned wanting to do any work ourselves. I understand this company does design and remodels, but we're hands-on homeowners and wanted an opportunity to work with a company that could remodel our bathroom. And we also wanted to save some money, where possible. After that moment, the man was very condescending and made us feel like we were wasting his time. By the end of the consultation, we were told it would cost us nearly $20,000 to do a SIMPLE remodel, which I was floored by. No thank you, DreamMaker. Based solely on how we were treated during our consultation, I would never do business with this company.

The communication was poor and workmanship was not up to par. The bathroom remodel was started in June of last year (2013) and it should have lasted 3 weeks. We understood that things happen, however it was not completed until mid August because the lead carpenter quit and we were not informed that this would affect our project (I had to call and ask when my bathroom would be completed). One of the main things that have bothered us is that when the new lights and mirrors were put in the hole for the new lights was not in the proper spot and this caused us to pay over $200 to get the electrician back out to our house to move the lights. It is not the homeowners responsibility to take measurements or make sure that everything is centered, yet we ended up paying for it. Since the completion of our bathroom the heated floor had to be redone because the floor had a cold zone and an extremely hot zone (120* when the thermostat was set at 83*). Also the drain on one of the vanities started leaking and that was due to the wrong type of drains being installed. There is still some tile work that needs to be fixed and hopefully that will be done soon. I will give kudos to the lead carpenter that is cleaning up the mess that was made of our bathroom. He has gone above and beyond to make up for the poor business that we have experienced from DreamMaker.

They were very good and professional. We were probably not on the cost mark on what they are going to provide.

Things did not go well. First, the owners' attitude/demeanor was too self-assured, and he behaved as if we had to earn the right to use his company as our contractor. Dreammaker does not provide itemized quotes--as soon as he told me this he basically lost our interest. Our need for an itemized quote wasn't so important for nickel and diming and playing contractors against each other (as he must have thought), but was necessary for us to do basic budgeting, since we'd never remodeled a kitchen. For instance, wouldn't it be nice to know that our choice in countertops cost $5000 and we'd be perfectly happy with another variety for $3000? Without an itemized quote this is impossible. Note that I have no problems with itemized quotes that are marked up with contractor profit/overhead, as long as I am able to compare things within the quote. We were asked to describe our ideal kitchen, which we did. Nothing too complicated and no fancy extras. New floors, new cabinets, countertops, raise the ceiling, new light fixtures. We were then asked what we thought a reasonable budget for this was--I said $30k. The owner (Mark I think) then went on to tell us how this is not reasonable and we needed to get our expectations in line for something more like $50k. Needless to say, several other contractors provided us quotes in the $25k - $30k ballpark so I knew he was full of it. We have finished our project with one of these others--everything is great and we are totally happy. I think Dreammaker's business model must be to keep customers in the dark on costs. Also, an interesting tidbit that also ruined Dreammaker's chances at earning our business: During our meeting with Mark it came up somehow that my wife was a lawyer--he then proceeded to ask her if she was a "real" lawyer. What does that even mean? Obviously this sexist attitude didn't fly with my wife! Don't poke the bear! Dreammaker was very responsive before our meeting but all communication ceased afterwards--not even a followup phone call, which surprised me, since we didn't tell them outright that we wouldn't use them. Perhaps they pegged us as savvy consumers and not their target customers? I would not recommend anybody even bother meeting with Dreammaker.

The experience with DreamMaker Bath and Kitchen was good. I thought their pricing was a little high but their availability was excellent. I would at least get a bid from them in the future.

We moved back into our house after living away from it for 8 years...and the kitchen was as ugly as when we first bought the house. After installing new carpet, the kitchen became our #1 home improvement project. My husband first met Markand Deb w/DreamMakers at a home improvement show. The first thing we liked about DreamMakers was they coordinate the whole project...from design to purchase to contractors to subcontracts. Being new to Colorado Springs again we didn't want to have to 'cross our fingers' in hiring contractors, etc. Second choice in going with DreamMakers was design. Designing a new layout for the ktichen was something we could not figure out. The size, entry doors, traffic flow in-and-out of the kitchen were restrictive. As a military family, we've lived in 12 different homes and knew what we did and did not want in our kitchen, and it was a great relief to sit down with Mark and give him our list and see our new kitchen appear. Our lead contractor, Lane, was great. Always kept my wife informed on what was going on, who was coming into the house, etc. He also took the extra steps to help her allergies/asthma stay under control by sealing off the upstairs from construction and warning her when fumes or dust could affect her. The electricans, plumber, painter, and flooring installers all had professional connections with DreamMakers so our lead contractor knew what kind of work they should do and did do. We never felt uncomfortable or unsafe letting any of these contractors in our home. They were all polite, consider, professional, and even entertaining! We just took our 'AFTER' photos and compared them to our 'BEFORE' photos - the difference is amazing. Our new kitchen is fabulous. We look forward to using DreamMaker and their contractors again for our Master Bath remodel and 3rd Bathroom Install!!

We called them and they set up an appointment. Then we had to cancel the appointment and make another one because I was out of town and in that time frame, we decided to hold off on the project.

I have previously had work done by them and they were great. They did a great job. I told them what my budget was and I was able to tell where to stop and where to commence work. They took care of the work cost wise. They were very helpful and brought through their standards of remodeling. I learnt a lot from them. The subcontractors who talked to me thought me a lot. They were very loyal to their company. There was only one plumbing mistake, which I did not find out for a long time. Overall, they were fine. They put the shower regulators upside down. I will have to pull all the tiles out to get that corrected. I would rate them a B because of that. They were here when they said they would be here. They were professional. I will use them in the future.

Suffice it to say that they quoted us $25-30,000 for this project (using their "economical" finishes- low end tile and laminate) and we have finished it for $8,000 (with porcelain tile and granite) using other contractors who we also found on Angie's List. Dreammaker Bath is for folks with a lot of money who don't want much to show for it. They are extremely overpriced. Another very reputable general contractor from Angie's List quoted us less than half of their price.

For bath and kitchen work, they're fine. However, I don't think they offer the quality of work that I would prefer. When the siding was replaced, it wasn't sealed properly.

We haven’t used them yet, but we will be using them. It was a ballpark figure that they gave, and we didn’t have an exact figure. They were very organized in their presentation. I thought their pricing was very realistic. They were very professional. I just liked the way they did things.

The job went well, despite the difficulties in fitting a tub the exact width of the bathroom into the existing space! The job took a little longer than expected because of unexpected water damage that was found, but they did a great job fixing that up, and correcting the mistakes made on earlier work that caused the water damage.