Cooper Heating, Cooling, Plumbing & Electrical Inc

Great, loved them!Furnace not operating

Charlie with Cooper Heating and cooling came the same day I called for a quote. His price was lower than others. He returned to do the work the next morning. He did it in 2 hours and did great work. We are very pleased.

TECHNICIANS WERE PROFESSIONAL AND KNOWLEDGEABLE OF THE INSTALLATION. THE COST WAS LESS THAN OTHER BIDS THAT I GOT. THEY WERE EXPEDIENT, PROFESSIONAL, EXPERIENCED AND VERY FRIENDLY. ANSWERED ALL OF MY QUESTIONS AND PROVIDED ADDITIONAL INFORMATION TO ACCENT THEIR ANSWERS. THE INSTALLATION WENT WITHOUT ANY PROBLEMS AND COMPLETED IN ONE DAY AS PROMISED.

We were very pleased with the level of service from the initial salesman to the installers. We even felt comfortable leaving them in our home while we had to run out for errands. Everything happened on time or sooner. The quality is great. And to top it off, we get a Costco rebate, since they are Costco's contracted provider.

There was a maintenance issue with furnace. They were professional, knowledgeable with the systems. They did a good job. There was no issues. They were in and out quickly. They took care of the problems quickly. They gave us self maintenance things to keep the system efficient and running well.

Every day I notice my extremely quiet heater and am thankful for having it. Sometimes I just want to take a coffee break and hang out and look at it. The job could not have gone easier. I have an old house and to do all the new exhaust lines and set up the air conditioner with electric outside was a challenge. Cooper, and especially their job manager, Jacob, did an amazing job of keeping me informed, making sure all the work with smoothly and was able to change the design of the new configuration of air intake etc. as needed. I cant recommend them highly enough. I look forward to many years of quiet trouble free heat, especially with their excellent warranty.

During the quote and installation everyone was very friendly and responsive, Unfortunately a couple of months later, the story changed. While this is not a negative complaint about the work that was done, it is a complaint, and thereby a reflection, on the lack of professionalism and trustworthiness of this company. I asked and was told 3 times that Cooper would handle all of the paperwork for the offered rebates. The last of those three times was as the crew was walking out of my house. I was assured, it would all be taken care of. Not true. After a couple of months I contacted the company to ask why I hadn't received 2 of the 3 rebates promised. It was explained to me that one of the rebates wouldn't be distributed until after I renewed my membership with Costco (which will not be for @ 7-8 months after I paid for the system.) That was never mentioned during the quote or installation. Next, the person I talked to told me she didn't know anything about the utility rebate but that she would have my salesman call me right away. Never happened. In the following month I emailed the company twice never getting a response. I finally reached out to Costco to ask for help in resolving the issue. A couple of days later I get an email from Cooper telling me to call them. Really? After the time I had waited and the effort I had put into resolving this matter they couldn't even pick up the phone to call me? I did not call Cooper back at that point I had expended enough time and energy and was willing to wait for Costco to intervene. (Costco has been playing phone tag with me offering to help find a resolution, hopefully we will connect soon.) In the meantime, my salesman finally called me today and left a message telling me that I need to submit the paperwork for the utility rebate. Please understand that this is not a huge sum of money I have been missing. (less than $500) but it's the principle of the matter; the lack of follow up and taking care of the customer beyond payment and installation. To be honest, I regret using Cooper . I had worked with an excellent company for years with my old furnace. Rocky Mountain Climate and Heating had always taken care of me, always responded VERY quickly when there was an issue- even on weekends. I regret not choosing the company that had proven themselves over and over again. I regret not choosing the company that had earned my trust. I chose Cooper because of Costco. I Even though their bid was higher than other a couple of the other companies, the rebates brought the price down to a competitive level and how can you beat a Costco guarantee? My greatest fear now, is what can I expect if something stops working? For instance the new AC isn't cooling the upstairs of my house as much as I would like but I haven't called because of the frustration in trying to get a response to something simple. Given my experience with Cooper in the little matters I can't help but wonder if summer will be over before they would respond to a request for help.

AWESOME!!!!!! Warranties, guarantees and Costco "two years to decide" policy made this the best deal of all. These guys were personable, caring, helpful and professional. It doesn't get any better than these guys! They made our previous heating/cooling company look like amateurs. Would NOT hesitate to recommend them to others! We were sorry to see them go.. it was like family leaving us.

First, we researched the top brands of AC units and were looking at Lennox systems along with Trane and Carrier. We finally decide that we would look at the entire package for a selection. We finally decided to start with Costco and they use Cooper for all heating and AC installs. We went to COSTCO and set up an appointment for an estimate. Jordan came to the house and did a thorough inspection complete with a review of windows and doors plus a measurement of the space to determine the size of the unit we would need. I have a friend who formerly worked doing AC installs and he indicated we would need a 3.5-4 ton unit. Jordan recommended the same so I was comfortable immediately with his analysis. After that, he sat down and went over the review. He made note of some issues that he may help with on the furnace during install. He then gave us 4 estimates, 2 for AC's and 2 for Heat pumps which I requested. He quoted a price and then we took the weekend and two more days to research and obtain two other estimates. Cooper was extremely competitive but when looking at the warranty extension AND 5 years of annual services (Which have averaged $90 a year for the past 10 years) on BOTH heating and AC (they did not install any heating, it is the furnace we have had for 10 years), the deal was irresistible. So, we spoke on Tuesday to confirm pricing and setup an appointment, met on Thursday to sign papers and they installed on Friday. Now, as for install, the two incredibly professional and polite installers (Martin and Dan) showed up on time (and called to let us know they were on the way). They walked us through the install procedure and explained what every step they were doing. They showed us how the system worked and programmed our new thermostat (Part of the package). The system kicked on and it was just as we wanted. They then cleaned up every area including wiping the floors after vacuuming, cleaned up all parts and screws outside and left the area as it was when they arrived. Talk about outstanding high quality service, these guys set set the standard high and live by it! I have never had a more professional installation of any service than what these two gentleman gave us. Two days later, we discovered the fan on the furnace continued to run even when the AC was not on. We called Cooper that afternoon and they wanted to send someone out that day. However, we asked for a scheduled visit on the next Monday and sure enough, 9:00 AM came and the area supervisor Joshua showed up at the door, and immediately diagnosed the problem, obtained a part and fixed the system. When we pulled out the check book, we got "No charge, its under the warranty". It turns out that our furnace was an older model and after a day or so, it stopped recognizing the AC as a second unit and continued to run the fan. This was something that was not anticipated nor expected and was not due to any install issue whatsoever. It just was one of those things. The point here is that Cooper stands by their warranty and service-- and demonstrated their dedication by coming right out and, we deeply appreciate their focus on the customer. So, if you are looking for high quality equipment, installation and service, look no more, Cooper Heating and Cooling is the only way to go.

Great! Very professional, met expectations on time to install. Punctual.

Did fine. No problems. Very satisfied with the service.

service is schedule for Thursday 12/19/13. I will update information following their service.. My update on Cooper Heating and Cooling Inc. Cooper's technicians came did a professional job, the were very polite and courteous. Upon completion of the job an inspector was suppose to come and do an inspection. I have phone the company and the salesperson who initially visited for the appointment at least 4/5 times. They said they would take care of it, but nothing never happened. I paid in good faith, they should have completed the work in good faith. I am not pleased at all.

Cooper Heating and Cooling came out to service my furnace since it was about time. Very professional, they optimized the gas output to improve efficiency in the furnace and changed the filter. Turns out my furnace was using too much gas, which they fixed.

They were always prompt and very professional. They set up an appointment for an initial assessment to make sure that they had everything that was needed for the installation. The electrician pointed out a problem with the electrical box that I was not aware of and corrected the problem. The post installation inspections from the county were without any problems and one of the inspectors praised the work that Cooper Heating and Cooling did. They cleaned up everything when they were done and explained the new thermostat thoroughly.

It snowed the day of installation and in the afternoon it looked like snowmen were installing the air conditioner. In spite of the weather they completed the project in one day, as promised. So far it has handled a 90 degree day very well. I asked for the electric to be routed away from the garage door opening machinery and that was done as well as putting the unit on our deck and not the ground 20 feet down. It is much smaller than the swamp cooler and definitely quieter. Now I can entertain in the summer. A small accident happened during their work and Cooper Heating and Cooling made good on that right away. They have been very easy to deal with, something nice for a change.

It went well. He said everything was running well and clean, he did not have a lot to do. I did not have the feeling that he was looking for problems at all.

They did an excellent job. They arrived on time and did not try to up sell us at all.

They did an excellent job! They were a little late to start but phoned to let me know when they would be there. They worked diligently and got the job done that same day. They were not able to get the proper amount of cooling from the air conditioner so they had to return later that week with their expert to see how to solve the problem. He recommended diverting the airflow from the supply ductwork off the top of the furnace. The men returned later that week and changed up the airflow pattern coming out of the furnace and it did exactly like the expert said it would, we got the proper amount of airflow from the air conditioning unit. The were great to work with overall and they had the best price out there (we got $1500 cash back from Costco) which sweetened the deal. Highly tecommended!

I have a nearly new furnace, which most likely did not require that much attention. Still forgot to initiate the humidifier once he had completed the cleaning on the furnace.

We are totally pleased with the courtesy, efficiency, price and value given by the Cooper team. We purchased a Lennox heating and cooling system to replace the A/C that wasn't cooling the house with the high temperatures of this past summer. At the same time, the furnace was replaced since the remaining lifetime was unknown and we felt that the efficiency of the two new units will result in reduced heating and cooling costs. Cooper obtained the necessary permits and the installation team arrived on schedule in the morning of the appointed day. They were respectful, knowledgeable and did a great job in cleaning up afterwards. We received a thank you card from the company for choosing them to install the system. We will definitely consider hiring Cooper Heating and Cooling for any future needs.

With the heat picking up this summer (our 2nd in CO) we decided to invest in central air. we live in the Black Forrest and last year wasn't too bad, but with the fires this year and the extra heat it made sense. While we didn't intend to spend as much as we did, we're very happy with our purchase. However, the reason I'll continue to use Cooper Heating & Cooling is the integrity of their employee named Caleb. While I was checking on the inside install, I noticed that the air cleaner would actually fit in my existing system and didn't need a case installed for it to fit. He said he was going to call in and advise his supervisor of this and said it would probably lower the price. He followed through on this and I'll be getting $425 back on my purchase. I'm a 25-year USAF vet, who served as a commander multiple times--I truly value integrity and honesty. Mr. Cooper, Caleb is a great representative of your organization and one of the reasons you'll continue to get my business. Give this young man a raise!

I booked an appointment with several companies for an estimate. I was not impressed by this company in the least. The rep showed up at my home. There was no name on the side of the vehicle, no identification or uniform by the representative. Had I not made the appointment myself I would have had no idea who was knocking at my door. The rep then asked if there was a place in my home where we could sit and talk. He wanted to find out how much I was willing to spend before he even looked at my existing unit, or duct work. He finally did look at the equipment and told me I would need a whole new system. He then took out a plain notepad, nothing with a company name on it and started writing down numbers that were more than $3000 more than what I ended up spending with another company for a new upgraded unit. This experience kept getting worse and worse, with the rep even playing on the tragedy of the recent fire to attempt to get me to commit to using Cooper. I was told they worked with Costco and I should try to get an appointment through Costco. I told the rep I had tried previously but they were booked solid for the following three weeks. After 20 minutes of this torture, I promptly showed Cooper's rep the door. Their estimate of $5200 was never even considered.

Jason called about arriving early. I was home so he did show up early. He was professional, wore booties, friendly and intelligent. I appreciated his honest answers.

They were so nice and accommodating. They walked me through everything since I was kind of clueless about the update. They were very efficient and professional. They got the install done in the time they estimated and they cleaned up after themselves. I really liked their pricing. They were very competitively priced compared to the other companies I spoke with.

This went well, with complete inspection and analysis of HVAC and humidifier. Made insulation repair to A/C without being prompted.