Colorado Springs Alarm

professional and knowledgeable. courteous and on-time.

It has been our great pleasure to work with Roger Patterson of Colorado Springs Alarm. His incredible expertise, dedication, and patience were clearly evident throughout the entire process. Without the benefit of a manual detailing our system, he reverse-engineered the system and successfully connected it to his cellular system. He also patiently answered all of our questions so that we fully understood how our old system would perform with his hardware and monitoring service. In addition, we discovered that he is personally willing to help us at any time of the day or night. This is extraordinary customer service! You'll also note that the cost of this service was $0.00. The only payment Roger required was a one-year monitoring contract at the same monthly price that our previous alarm company was charging for a system that worked with a telephone. There is a reason that Colorado Springs Alarm has an A+ rating with the BBB and it was clearly evident as Roger helped us through this entire process. We heartily recommend Colorado Springs Alarm.

It went GREAT - all is well and our house is quiet now :-)

We'd gotten quotes from 2 companies found on Angies for a 5-unit office complex where I act as property manager. The 1st company sounded good but, after talking with Roger Patterson, owner of CSA (formerly EA3 Ltd), we went with his company. He was $6 a month lower than the other company but it was his professionalism, patience, insight, and willingness to answer questions that won the contract. He was also willing to start his service before the contract had expired for the previous company - at no extra cost. This was to ensure the equipment would allow him to make the needed changes prior to the time when that contract would no longer be operating, which could have left us with no coverage if this wasn't feasible. It also helped to ensure coverage, which easily could have been discontinued by the nationwide company once they found their contract was being canceled. All and all, the start up of our relationship with Colorado Springs Alarm has been smooth and relatively low stress - a refreshing bonus in a process that can involve turmoil.

Roger returned our call quickly and he provided us with a free estimate. When he was given the "go ahead" he quickly updated our system. There was a few items that were not in the contract and we were not billed for those items. Roger thoroughly went through how the system works and made sure we understood how it worked. We recently had one of the old magnetics wear out. Again, he returned our call promptly and set up an appointment for the next day. He didn't even charge us for the new magnet! Roger is very easy to work with, his prices, and customer service is great!

GREAT! I called his this morning in a PANIC because my home alarm system was beeping every few seconds (we did not know why) and it was driving us CRAZY and we had no idea how to make it stop. Knowing I wanted to find an local, honest and reputable company to handle this repair so I looked on Angie's List to find a home security contractor. I quickly looked through the reviews and liked what I saw on the Ea3 reviews, so I called Roger and he said he could come out this morning - WOW, what fast service!! I was thrilled because I did not want to hear the alarm continue to beep all day and all night long, again. Roger showed up at scheduled, gave me a quick lesson on how the system worked and walked me through the system step by step how to program it. He saved the day as well as my sanity :-) THANK YOU!!

Everything went fine. Roger is easy to work with...conscientious and thorough. One screen wasn't quite the way he liked so he had it redone. Yes, an alarm can go in a screen so the window can be open and the alarm will remain active.

They came the same day to do an estimate and then were back the next day to install it. It has worked great ever since. Both gentlemen were nice that came to my home.

This was awesome. I have had previous alarm systems from ADT and guardian protection (PA). This system exceeds those alarm's capabilities with less cost. Roger installed the alarm quickly, and I was up and running rapidly. He also connected two electronic locks that work flawlessly. Roger knows the business well. I peppered him with lots of technical questions (I am an electrical engineer) and he answered all of them with precision. He assured me of the 'best practices' in the alarm business, and made sure I didn't purchase anything I really did not need. Roger really looks out for the customer and his personal touch is a breath of fresh air compared to conglomerates who do not know who you are.

The owner, Roger Patterson was prompt for the initial appointment, provided details on replacing the existing alarm system and quoted a very reasonable price. The security system was a complex system and Roger provided outstanding advise regarding replacing the system. The install took one day. On completion of the installation he demonstrated the functions and features of the system.

Roger has handled our alarm needs since the 1980's. When we recently totally remodeled our house we went wireless and had Roger put in a whole new system. As usual, on time and accurate. He is on the fore front of technology and with Alarm.com we have managed to add an interior camera to monitor and record based in motion detection. EA3 has the lowest monitoring costs around and I've never been disappointed by the service they provide. As the other reviews indicate, you can't do an better than EA3.

Wow-his customer service ROCKS!! He totally understood what I needed without any pressure of a sale. Was polite, professional and punctual. And he's already done a follow up to make sure I'm happy and it's only been 3 days. Would absolutely recommend this provider!!!

Went great. Very professional. Explained options and operation to my technically chalenged wife. Especially like being able to arm, disarm system and check in on the house remotely. Really liked that Roger handled the entire process from consultation, to bid, to installation and operational training.

Roger respond on the same day I called, looked over the house and situation, and made a recommendation on an alarm system and monitoring. He installed the system the following day. I was very pleased with the system I selected with Roger's help and the completed product. He is very profession, doesn't try to hard-sell you with services and equipment you don't need, and very informed.

Roger showed up right on time for the estimate and the install. He made sure that the equipment was installed in places that were convenient and aesthetically pleasing. He did this by asking me what I thought of the locations and if they worked for me. He analyzed my house and put the motion sensors and smoke detectors in strategic locations in the house. He always made sure he cleaned up after himself and was very patient with my questions and concerns. His assessment was very common sense based on real world knowledge. I never felt pressured or like he was just trying to sell me something. The result was a very professional job and a great experience. Don't let the price above fool you. If you had all the sensors installed that I did, it would cost you the same amount no matter what company you go through. I recommend the company and if you want personal care I recommend you give them a try.

Roger was very punctual and explained everything in quite a bit of detail (I had a lot of questions). His monitoring fees are pretty reasonable, particularly when compared with the big guys like ADT. We will be paying about $35 a month, which includes the cellular monitoring service. ADT's plans started at $40/month, with a 3 year contract and cellular monitoring was extra. Roger was pretty reasonable about adjusting the terms of the contract--he let me do a 1 year contract. I was a little nervous about a 3 year commitment so this was good. I think it's possible to find monitoring services for less money, but those all require a substantial investment in new self-installed equipment, and since the previous owner of my home had installed a complete wired system in the end EA3 was a better deal for me. I haven't had the service very long, but Roger was very honest and trustworthy and I'm confident I will be happy with the service. It's also nice to have a local contact in case something with the system goes wrong.

He made recommendations for our lifestyle and security upgrades. He updated all equipment and finished the job. He returned a few days later to bring additional devices that we decided to add. He made sure I had a complete understanding of the equipment and told me to call him if I had any problems. i would recommend his service to anyone looking for an alarm service.

The best part of my recent moving experience.

The install Roger did in our new home went smoothly. I would not have used him if I hadn't been pleased with his services in a previous home. The builder didn't do several things, Roger got everything squared away.

Roger returned our initial call promptly. We scheduled a time for Roger to come to our house and explain his alarm systems, offer suggestions and provide an estimate. We also interviewed 2 other companies and made the easy choice of Ea3. Roger and Kelly installed the system in less than one day. They are both very professional and very pleasant people. We felt very comfortable having them in our home. After the installation, Roger very patiently explained how the key pad and alarm system worked. We are very happy with the alarm system.

Our neighbor recommended Roger and EA3 to us. Roger first came out and spent two hours going over our house, what we wanted and all the possible alarm options. He was very thorough and knowledgeable. Roger emailed us a bid that night and the prices were less than the averages I'd read about on the Internet, and less than the national chain I had looked into. We scheduled the work shortly after. Roger and his assistant Kelly showed up slightly early and got to work. The installation took longer than expected, because we have a quirky house and Roger spent a long time tracking down what of the original alarm system hardwiring was still in place and usable. I appreciate all the work he went to, doing that. We were able to use part of the original hardwiring and supplemented it with a bit of new wiring and with some wireless components. At the end of a long installation, Roger even moved the location of one of the components, after I had second thoughts about it. At the very end, Roger explained in detail how it all works. The system has been very easy to use. Shortly after installation, we got the paperwork from Roger that we needed to send into our homeowners insurance company to apply for a credit on our insurance for having an alarm system. I appreciated all the prompt service at every stage from Roger. Roger and Kelly spent a long time in the house getting the installation done, and they were very pleasant and easy to have around during the entire time. We are very pleased with their work.

We could not ask for a better company to install an alarm system Roger provided excellent customer service and performed the work very efficiently. He provide clear and concise instructions in the use of the alarm system. He showed up on time, performed the install, and cleaned up any mess that was created. I would recommend this company to anyone in Colorado Springs seeking an alarm system. Thank you

Roger also came to do the installation himself and did a great job. It took approximately 3 hours for the installation and afterwards, Roger explained everything to me and showed me how the entire system worked.

We are very pleased with the overall experience and impressed with Rogers knowledge, not only of his own equipment of course but even of our old equipment, which as I said, he was willing to resurrect but the price differential was such that it made more sense to install new equipment and take advantage of the current technology. I would highly recommend Roger and his very reasonably priced equipment, you won't be disappointed!

Very positive experience overall. On time, responsive, detail oriented. Listened to our desires and exceeded my expectations.