Codak Kitchens & Baths

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We had to purchase a whole new countertop because they ruined the countertop that was there while removing the old sink. He broke the endcap when trying to install the stove and I had to ask him to fix it because he was just going to leave it. The whole process took over two months because he was very unresponsive. He put our job behind the bigger ones that he had. They left the old sink on our front steps for over 5 weeks before removing it.

We found Codak Kitchens and Baths in the phone book. We contacted Codak for a work estimate on finishing a partial remodel job on our master bath. Keith, the project manager, stopped by for a quote of work to be performed. We decided to hire Codak. The individuals who showed up for demolition the first day of the job also wound up being the plumbing team. Needless to say, it is upsetting when we think about our plumbing being worked on by non-professionals. We were led to believe A-1 plumbing, a registered subcontractor would be moving the plumbing. Also, we had no idea that a remodel would require a permit. DO YOUR HOMEWORK!! When we asked Keith of Codak he said we did not need a permit---this would have been true if plumbing was not moved. The demolition was conducted and plumbing was moved in the same day. The next day the tub arrived and was installed. During the installation of the tub the installers, who were not plumbers, were seen cutting the packaging that the tub came with and walking back to the bathroom. We thought that was peculiar and didn't know what the installers had done with it. The backer board and drywall was hung during this time. On the third day, the dry wall was textured. Then the tilers showed up and began installing the tile. The tilers did a fairly decent job. However, they did not caulk around the tub or around where the shower head comes out of the tile or anywhere else for that matter. Things seemed to be going well until after the tub was installed we noticed the tub was not draining properly. Water rolled around the outer edge of the tub around to the front and off the side on to the floor. Also, when we stepped into the tub it creaked and crunched--which we knew was not right. We immediately called Codak and reached Keith. Keith came out and looked at the draining issue. His initial response was to buy a plastic splash guard from Lowe's or Home Depot that would stop the water from falling on the floor. Wrong answer. I proceeded to tell him this would never pass a home inspection if we were to sell the home. Keith hesitantly conceded. In the next few days we received a few phone calls from the tub manufacturer. Apparently Codak had called saying the tub was defective. A few more days later the tub manufacturer and Keith stopped by to look at the tub. The manufacturer asked a series of questions to Keith regarding installation. Apparently if the tub did not use the proper hanging installation the tub would not have been replaced as it would have been an installation error. I, having been present during the entire install, know that Codak's installers did not install the tub according to the manufacturers description. However, Keith insisted Codak did. The manufacturer replaced the tub. Codak came back out to reinstall the tub. This entailed cutting out the bottom two rows of tile to pull the tub out. The first tub was not installed properly. Basically, the amateur installers and forced and bent the tub, did not ensure the sides had any pitch to them and also had used the packing material to support or lift the bottom of the tub--hence the creaking and crunching. The second tub was installed, however, not according to the manufacturer instructions. The tub still creaks and crunches so the packing material is still under the tub. The same guy who came back to install the second tub (who had also installed it the first time) also began patching the wall in the tub surround. To hang the tile he was wedging pieces of folded cardboard as spacers. He left and came back the next day to grout. I did a walk by and noticed that pieces of card board were stuck in the wall. I told him that card board retains water and the he had better ensure that it was all removed. He scraped it out and continued grouting. It has been a few years since this install. We are not pleased with the end product. The grout is cracking already, the tub has always creaked and crunched when you step in it. The plumbing makes noises that can be heard downstairs and we know we are looking at another bath remodel in the near future.

Job is finished

Job was completed on time and in budget, workers were courteous and helpful, showed up on time and clean up every night before leaving.