Climate Design

Rather than charge me to come out to look at it, Mike showed me how to light the pilot light over the phone. He was very patient and explained other things to me. He has done work for me in the past and always done a great job.

Mike Edde, the owner of Climate Design, took the time to show me exactly what he was doing and what to look for in the future if I have problems. He was a pleasure to talk with and professional - excellent! I found my new HVAC go-to company!

unknown

We recently had an air conditioner installed by Climate Design. We had done our research and they had the cheapest bid. We were very happy with their friendly and professional service. They're a great family owned business and we have already recommended them to our friends and family.

I called for emergency service for my furnace which quit working on New Years Eve (~6:32 P.M). I call the 24-hour number and left a message for service with Michael. As of now, approximately 18 hours later I have still not received a return call for my emergency service call. However, I called another company this morning and they arrived and fixed my furnace within an hour.

Prompt and pleasant service. Very thorough examination of my home and calculation of my HVAC needs. Because of the age of my home (101 years) he took into consideration the quirks and challenges a home of this era poses and how that would effect the furnace needed. I was very impressed by the professionalism of this experience. I only chose to go with another company because I was in a time crunch and they could do it within a few days and Climate Design couldn't get it done for 10-14 days. I will be using them for my A/C needs next spring.

The entire process was accomplished in a professional manner. We have used this company before and have been happy with the courtesy and service provided on each occasion. We will continue to avail ourselves of the company's expertise.

Well

Everything turned out well. We have used them a few times.

A very negative experience. Called on 7/10/12 because the AC unit was freezing up and Michael has giving us an estimate a month early, was told that it will be 7/16/12 before he could come. Called again on 7/11/12 to see it could be possible that Michael could come prior to 7/16/12 and were told they will contact him and call us back, they NEVER DID CALL BACK.

They were good about coming back and making sure they got our humidifier working properly.

I had an annual checkup on my furnace. The technician was very knowledgeable, helpful and courteous. He went out of his way to make sure everything was working properly and to explain his work. I had not used this company before but he is now my furnace man.

Great service. Climate Design (formerly Colorado Temperature Control) has been getting my furnace ready for winter for the last 20 years and I'm sure having this done has saved me from needing a new furnace. Additionally they installed a Trane airconditioner 15 years ago and it still performs great. It was oversized for the house so when most HVAC companies would only install the minimum BTU unit that ends up runnng all the time, mine doesn't even work up a sweat cooling my house. I highly recommend their service.

Terrible customer service. Would not use.

They were very conscientious and quick. They came out several times to make sure that the furnace was working right and to check some sections. Overall, it was a very satisfying experience. We got bids from several people and their bid was the best. They were very quick in responding. I would use their services in the future too.

It went smooth. They showed within two hours. Did want they said they would do and got out.

When Mike and his helper showed up to put in the water heater, I asked him again about an estimate for air conditioning. Mike was very surly and just said that he would talk to me about that later on. He then left the house without saying anything at all. Fair enough. He apparently did not care to have my business for the air conditioning. This simply points up his total lack of professionalism and good business sense. When the building inspector came, he said that the company had missed a vital part of the installation and that he was not going to pass the inspection. The inspector said that all I had to do was wait for a call from them. I got that call, and in it, Mike Edde was again very surly and rude. He seemed angry to have to come back to take care of their mistake. He made no apology for the added inconvenience on my part. He did not seem to care that their mistake would take up a lot of my time. About a week later, I noticed that there was a lot of water on the floor and that it was draining into the crawl space. I called the company several times and got no response at all. I waited several days and then called back again. In my message, I indicated that I was surprised that they wouldn't bother to call back a customer having problems with their product. I said that I probably would not use them for my air conditioning. This finally prompted Mike Edde to call me back. He still offered no apology and treated me as if I were an annoyance. He came to my house for a few minutes and told me that the pressure from the water main was too high, but that they had adjusted the regulator and everything should be fine. He said that if there were further problems, I could call them and they would adjust the regulator again. I have had more problems and now there is a leak from somewhere else, so I called them. Like before, they didn't bother to call me back. After five days, I left them a message indicating that I was going file a complaint with the BBB. Mike called back. We ended up getting into an argument over the phone. I said that I was very frustrated that they wouldn't call me back and that I just wanted my brand new water heater to work correctly. He said that we would have to pay more money to get the regulator replaced. I confronted him on the fact that he himself had given me different information by saying that they could just make more adjustments. He refused to account for that discrepancy, which makes me think that he was lying. I also expressed frustration that he didn't disclose the need for a new regulator up front before the water heater installation. Throughout the phone conversation, Mike was extremely rude and condescending. He continually refused to account for the inconsistent information and actually screamed into the phone several times. The conversation ended with him hanging up on me. I have tried to contact him again, but he won't answer my calls.