City Glass Company

They were the best. They were excellent, they do a great work , they were fast and reasonably priced.

They are courteous, fast, professional and reasonably priced.

excellent, from the estimate to the completed job

The glass was difficult to take out of the fireplace. The techs spent a good deal of time trying to figure it out. We ended up calling High Altitude Heating and they came out to help City Glass remove it. City Glass paid for the service call on their own initiative and honored their quote. Overall, great service and really nice guys to work with. Would recommend.

.........................................................

Over the last eight years we have contracted with City Glass Company on separate occasions to replace glass in 17 casement windows, install 2 custom glass shower enclosures, replace 1 patio door glass, 1 frosted glass bathroom window, and 1 side light. Until the most recent work order, we have had good experiences with every job. The installers have always been professional, done impeccable work, and cleaned up when they were done. This latest installation, however, was a disaster, and the problems were numerous: 1. They started the job by removing the patio door and disassembling it inside the house, getting dirt and paint chips on my new carpet. They could have merely turned around and worked on the saw horses I left sitting outside, next to the door. I had to pick up the door and move it outside so they would finish it out there. 2. Glass was installed incorrectly in the window frames, some because they hadn’t removed the cork squares that separate the glass during shipping and transportation, and others due to nails and debris left in the frames. They tried to caulk over them rather than remove them. 3. They weren’t aware there were three low e glass windows that had specific locations. They had to go back and identify them after they had installed one elsewhere. 4. Discontinuous beads and globs of clear silicone on the outside of the glass, and globs of clear silicone caulk on the inside. The exterior caulk beads (clear) didn’t even bridge the gap between glass and frame, there were chunks of wood left in the corners next to silicone finger prints on the glass. 5. They didn’t attempt to caulk the inside of the windows. 6. They left a mess behind both inside and outside and never cleaned the glass. I laid out rugs on the white carpet in the rooms which they ignored and walked on the carpet anyway. I have never had to clean up after their installation crew before. 7. I contacted the shop and the installation manager came out and looked at the work. The installation crew returned and reinstalled the windows, and they did a minimally passable job of sealing and installing the glass this time. They missed interior caulking on some windows however, one which still needed interior and exterior caulking. They sent out a different installation tech. He did a better job of caulking, but used a color that didn't even come close to matching, and a silicone base that cannot be painted. 8. We noticed after a few months that the white interior caulking was rusting in spots. We found they had left the old nails they pulled out laying in the frames and the caulk absorbed the rust. 9. When cleaning the windows this summer we noticed tiny paint spots on the glass, inside, between the sealed glass panes. Too late, warranty expired. 10. It has been one year and one month since they installed these windows now and since the warranty expired I have no reason to withhold my critique about City Glass. I am very disappointed with the quality of work and quality of glass (there should be no contamination inside a sealed glass window). Unlikely I will use them again.

After several weeks of phone tag into the sales department, I was able to get an estimate and agree on a final price. The estimator came out right away to take the measurements?great service. The final price comprised of about 60% material & 40% labor. I didn't have any issue with the material price?is what it is?right? I did however struggle with the labor price. To calculate the installation rate they used a 2 hour per installer and 2 installer minimum @ $70 hr?.hence 4hrs $280. By the way that includes driving time from shop to site. Dealing with glass all jobs require 2 installers, drive to the site and install a single door. In an out....30 minutes, and I'm rounding up. Hence, 1.5 hrs 2x installers?3hrs. Do you think they offered to adjust the installation rate from 4hr to 3hrs???? Net-Net?they did a great job and the finished product looks great?it?s a shower door. I'd use them again because...frankly they know glass. Yeah..I wasn't thrilled with paying the extra hour for install time?nor was I thrilled they didn't automatically re-adjust the actual labor time. Lesson learn?negotiate better up front. Oh by the way?City Glass and Pikes Peak Glass are owned by the same person.

It went really well. They were really efficient, in and out in no time.

To start with, the estimator was hours late, forcing him to have to deal with just my wife instead of both of us. He apologized for this. The quote we received was for $260 in materials, and over $800 in labor. We thought this certainly must be a mistake and my wife called and asked for a clarification on the labor charge. We did not hear back from them for over a week, so she called again and they finally got back to us with the breakdown. Now, Google maps shows a drive time of 35 minutes (24.9 miles) so they charge 2 hours for that ??? Plus, add 3 hours of labor to account for the few minutes they were here to provide the original estimate??? The total is for 12 hours of labor, so the rest is 7 hours to set the glass in the metal channel and caulk & clean the glass. It's really unfortunate because our previous experience with City Glass years ago was a good one. They should be up front in telling people who live a half hour away that it's going to cost them 4 or 5 hours of extra labor so the installer can drive around.

I contacted this company to give estimate for repair or replacement of two pane windows in our home. Was told I needed to be available for estimate, so took the afternoon off from work.when estimator had not arrived at schedule time, I contacted the main office and was told he was on his way. After he still did not arrive, I called back and was told that he had been to the house to do an assessment, though did not notify me of his arrival. This meant no pay for me as well as inconvenience for me for time taken off of work.I never did receive word after regarding an estimate. Ultimately I went with another company which was very responsive and did excellent work. Overall was very disappointed with City Glass regarding their communication and professionalism.

I must say that City Glass did a great job and completed the project on the promised date. The promised date was the day before Thanksgiving. This was the last item for our complete master bathroom remodeling. The overall opening was approximately 64 inches. The frameless door/wall are the finishing pieces that made for a great and modern bathroom. We are very please that we went with this design for it gives the bathroom the appearance of being much larger. We need to give a shout out to Pat for doing what he said he would do. Pat even came out on the installed which impressed us as well. The door/wall are perfect. It is hard to get perfection these days along with good customer service, but in this case we received both. Well done to the entire staff of City Glass. I wish I had the name of the primary installer to give a shout out to for he is truly a professional in his trade.

As a result of the storm, there were a lot of homes that needed window repairs so they were backed up. It took 3 weeks from the time of their first visit to the time of the repair. We have used them in the past and they have been very responsive.

They were punctual in arriving for the estimate, and the turnaround for my order was only a couple of weeks. When they came to install the shower door, they discovered that my tiles were loose and were unable to complete the installation. They gave me the name of some tile repair services, and told me to call them when the work was complete - they'd return to install the door at no extra charge. They arrived on December 23rd - the last day they worked before the holiday closures. They squeezed me in because they wanted to ensure my work was done before Christmas. They did a great job, and I would definitely hire them again!

The installers were very personable - took their time, did it right, immediately corrected anything we didn't like. However, they left the packing materials from the glass and hardware on our porch until the last day and every night the wind would carry pieces of plastic and cardboard out into our lawn and our neighbors. They also said they would leave us cleaner and didn't - but when we called someone came right out with some. When we first called for an estimate - someone came right out - but came on the wrong day. Then they came out 3 times to measure. When they put a sample on order no one called to tell us it was in so we could look at it to determine if we wanted it. No one called us when the order came in - we had to keep calling and checking on things. We left alot of messages on both the phone and by email - some were answered - some were not. When it was finally scheduled for installation - they rescheduled twice. Once the job was started the installers could never tell us what time or day they would be here - as they apparently get pulled to do other jobs. We weren't in any hurry - but it was frustrating because we wanted to be here to watch the work - but couldn't just sit at the house every day hoping they would show up. We did get one - and quot;sorry they didn't get there todayand quot; - phonecall. We were overall very pleased with the finished product. We would use them again because of the great job they did. But we would have to steel ourselves to deal with the chaos.

He arrived on time, went directly to work. Completed work in about 90 min. He was very professional and pleasant. I would definitely use this company again.

It was a special order because it had an arc on the top, it took a while to get it in but once it was it was less than a hour. The inside and outside was cleaned up. They did an excellent job. I would use them again.

I felt that they were not interested in the bid. Their prices were high, their customer service during the bid was weak and therefore I decided to go with someone else.

They were great to deal with and they kept very much on schedule. Not sure if they were the most inexpensive, but we have had friends and family use them and everyone has been pleased with the service and the punctuality.

We went there and the guy came out to give an estimate. I have called twice and emailed them. I never heard from them. I called them twice and they said they would call me right back for the quote. Another company from Denver came down and gave me the quote same day.

they came out measured my dresser tops. The gentleman respected my request to not wear shoes on my carpets, was very punctual and professional. Called me ahead of wait period to come out and deliver. I have used them in the past several times, all with great results and service.

Installer was excellent and did a very good job. I thought that the price was high but I needed it fixed.

I had an issue with my shower door so they came and gave me a free estimate and also told me how I could fiz it myself if I chose to. They were very friendly, helpful, and honest and I will call again if I need a new door!

They were supposed to provide a quote to replace several windows at my home. I had to call them a few times. They did not come for their appointment and they have not yet called to reschedule even after three weeks.

The service has gone well so far. I would highly recommended them. They accidentally cracked one of the windows and they had it replaced within a week and a half.

See above statement under services performed.