Century Chem-Dry

They left the carpet to wet and damaged the carpet with the brush it left a big circle in our bedroom.

Very well I was very satisfied with results. Techs were on time and explained all options e: services very clearly.

They have always been very good. The carpets are very clean every time and the techs always listen to my needs and they meet and/or exceed them. I used to get my carpets cleaned every 8-9 months. Now it's a little less frequent due to getting hard wood installed on my home. I would not hesitate to recommend them. They stand behind their quality.

It looked great, and we were told it should be dry in 3-4 hours except where the spot cleaning took place. It has been 25 hours, and those spots are not yet dry. Another tech came out and informed us that it would actually take 7-10 days for the moisture to fully leave the carpet. The disclaimer they made us sign specifically states, "the carpet and padding will be wet for an extended period of time" but we were NEVER told 7-10 days. It does indicate that because of the extended drying time, the sub-flooring may warp. We feel they were being VERY deceptive in their explanations. VERY disappointed. It is NOT a dry process. It is a wet process that supposedly uses less water than normal cleaning systems. However, this was, and still is a mess. We can't move back into either room. Only the stairs where a hand device was used dried efficiently and in the time span we were told to expect. We were never offered a refund for the mess they have left us in.

Quick, efficient and honest. Service tech accidentally overcharged us, we didn't know it but the office called us next day to say they were sending a refund.

The price was reasonable. Their responsiveness was pretty good. They were right on time. Their professionalism was good.

The team did an absolutely outstanding job, and I will definitely recommend them to anyone I know.

AWESOME! Our puppy had struck again! We had the carpets cleaned about two months ago, but the puppy found a new spot to leave his mess. I called ChemDry and Ryan came out again. He was great! He explained all my options, but didn't push over selling. He took the time to target those areas, used the pet chemical (truly gets out the odor), and left no trace that anything was wrong. I will definitely use them again and again.... Hopefully not too soon though!

great company with great customer service AND they really do stand by their word!!! Definitely would recommend them!

The services were good and they were prompt.

They we late picking the rug up, the person that was suppose to pick up the rug between 3-5 but it was close to 6 before they arrived. They returned the carpet a week later and it was clean, no damage. They did what they said they would, in the timeframe they gave me.

Both pickup and delivery were very much on-time and done easily. The man was professional and helpful, answering all of my questions. The job was good, unfortunately there were stains on the rug that did not come out, although I do not fault the cleaner for that. They were considerably improved.

The carpeting in my house is old plus I have dogs and cats. Mark showed up on time and provided three cleaning options. I selected the least costly option and he started cleaning on the spot. I am astonished how much cleaner and brighter the stairs and carpeting looks. There was no chemical smell or ghastly perfumes involved and these old tired carpets feel nice and soft under my bare feet. While I plan on new carpets next year, I now have a great solution to keeping my future carpets in great shape and clean.

Mark and Josh were very professional and knowledgeable and did not try to upsell us. We selected the medium cleaning plan and are very satisfied. Josh left later as he was there to help preclean and move furniture. Mark completed the job. They were very conscientious and careful. Also placed styrafoam pads under all needed furniture items. The price was higher than quoted (she quoted us over the phone the Basic Service Plan, which was nearly $200 less than the plan we chose. I imagine most people choose the midlevel plan as it is more comprehensive! Yet reasonable. So I guess we were upsold indirectly.

Everything went smoothly with pick up and delivery. The provider was most pleasant and it was obvious that he was knowledgable about his profession. The cost was excellent. We would definitely use this company again.

What a fabulous job Mark did. He measured the square footage, minus the furniture that would not be move and offered me 3 cleaning options to choose from. I opted the the best sanitizing level. Then he went to work. He worked in some good discounts too. The results are fantastic and I'm not at all exhausted. In fact I think I'll go out and play. Mark said that cleaning carpets in the winter was the best tip her could give because the carpets dry unbelievably fast then. And what a perk to the winter doldrums, I'm thinking... I asked to be reminded. I love Chem Dry and am so glad I took my friends advice to use them. Take it from me, the real rug doctors (who actually do make house calls) are Chem Dry.

The company corrected the problem from the first time, after a year and a half. They called me and I admire them for doing that. It was a good job.

Century Chem-Dry cleaned 6 rooms for us. Their technician was courteous and professional. The carpet felt clean immediately afterwards, with no trace of chemical residue (despite their name they don’t use any chemicals!). It dried enough to move most of our furniture back in about 2-1/2 hours, and everything including the high-traffic areas that needed extra work was bone dry in about 4 hours.

Mark & Victor were wonderful. They knew exactly what to do and how long it would take. They were very professional and informative. They knew exactly what to do and were very knowledgeable about the process that they needed to take. Mark has provided services for us before and he is outstanding in his knowledge of cleaning and is very professional and friendly. I would recommend Mark to and ChemDry to anyone. Victor was on his first day of training but came across as very friendly, professional and a willingness to learn and take pride in his work. Thank you ChemDry for once again, taking care of my carpet cleaning needs. Sincerely, Carol Congdon Satisfied Customer

The technicians were professional and knowledgeable. They did an exceptional job with our carpet.

However, their pricing options are much more expensive than conventional carpet cleaning. Since I have not used this method before, I do not know how the pricing compares. However, I was very happy with the way my carpet turned out.

As in the past, their work was successful in all but one small way--a pet urine stain that did not come out. When called to ask my satisfaction, I mentioned this and was immediately told they would send the techs back to try to remedy this. They did so, and while the stain is still present, it was lightened and so is less noticable.

After using other professional carpet cleaners (and even other ChemDry franchises) before, I found Century ChemDry a couple of years ago and will never use anyone else again. Mark used to do a fabulous job cleaning our heirloom Oriental rug, and he -- and every other CCD employee I have ever encountered -- hits the perfect balance of professionalism and friendliness. We lost our home in the Black Forest Fire and have been living -- with our three dogs -- in a rental with white carpeting ever since. Our property manager hired some other company to clean the carpets right before we moved in, but an odor of cat urine persisted in one area, along with several stains. I couldn't shake the idea that "my" carpet cleaners could do a better job. Sure enough, Century ChemDry came over and made a vast improvement. A couple of months later, the homeowner (who hadn't wanted to rent to people with dogs) dropped in for a walk-through inspection. He was amazed that stains he had thought were permanent were gone and that a house with three dogs could smell so clean. This time around, I opted for sanitizing treatment on top of the services I usually get. We have four grandchildren -- one an infant who will be crawling any day -- and it made sense to do this as well. Mark charged me for the size of the family room but then went ahead and sanitized adjoining areas (dining room and living room) at no additional cost. If you are a repeat customer, I think they reward loyalty with discounts and kindnesses like that. I am all for shopping around for cheap prices, but it is great to have a relationship with a high-quality business like this.

Technicians were knowledgeable, informative, efficient and courteous.

Provider did not get carpet as clean as past providers. Young man seemed to be more interested in getting the job done and getting out than doing a thrurogh job.