BROWN'S HEATING & COOLING

Every time we have had Brown's Heating & Cooling--our problems have been fixed well, efficiently and correctly. We have 2 furnaces and 2 a/c units, both are 2 yrs old from a complicated mountain new home build. The original installer (Air Concepts) left us with multiple problems as soon as we moved-in and he tried to fix them but he never got the problems fixed. So we investigated who's the best in town and Brown's was highly-recommended to us by a commercial property HVAC company (who we use for our commercial properties for the last 20 years and trust). Today, Mike, found the furnace problem fix in about 5 seconds. I don't know the exact details but remember there was a water pooling problem that was caused by improper installation due to the furnace having to be mounted on its side since in a crawl space. And also both furnaces needed the starter cleaned (or close to that, I may have the terminology a little wrong). So, I sit here now in a silent, warm house, finally without our furnace short-cycling, turning on/off every few minutes! Amazing! Mike figured out what the installer couldn't. I know this review is following a negative review, but I wouldn't be swayed, esp when the Brown's owner leaves a detailed reply to further explain. Brown's really is the best, they have various expert technicians who handle different issues, and each time, they send their particular expert for that particular problem. The communication from their receptionist is stellar too--we always know when they will come and if there are any changes, she keeps us informed. If we ever build a new home again--we will insist to the builder that we want Brown's to do all the HVAC installation. There is a reason why Brown's reviews are so high no matter which review service you read--they are the best!

Terrible. They wired the part wrong and caused it to fail after three months. Suggested that the fan motor or furnace be replaced when neither were the problem. Then lied to me about the warranty stating that it was only one month when in fact it was one year from the manufacturer (I would't want to send the part back to the manufacturer either since it was obviously wired improperly)

Josh and Christian were above all punctual, polite, and had great attitudes with the work that was done today... everything was was explained to me about what was being done before, and when the water heater was put in, it was explained, what had been done. A tarp was laid, in case there was any leaks from the old water heater. They cleaned the area where they worked and removed the tarp. This was a very pleasant experience and will always go with Brown’s heating and cooling.

Slightly more expensive than other companies I have used in the past, but they did a great job and I am a satisfied customer.

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BROWN'S HEATING & COOLING did a good job. Yes, I would use this provider again.

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I moved into an existing house 2 years ago and just this past weekend our furnace would not stay lit, terrible timing as it was the middle of January and COLD out. I went down to see if I could fix it and saw Brown's Heating sticker on the furnace. I called, they answered and said their tech would call me soon with an approximate time he will show up. What happened next is what really set them apart. I explained what the problem was and the tech walked me through how to fix it over the phone (it was super easy) because he didn't want me to pay the extra charges for a weekend appt. UNREAL! Well the furnace is still running fine, but I gotta tell you, I won't even think of calling anyone else if I need furnace services again. These people are true class acts running an honest business!

Needed a vent fixed on furnace which was broken during water heater replacement (Sears). First company (not Browns) went straight for the upgrade, which was somewhat reasonable since the furnace was past its lifespan. Had a two other bids, once of which was Browns. What impressed me most was they actually saw a crack indicating the furnace definitely needed replacing, it wasn't just an option to consider. It seemed to my husband and I that the other heating companies should have noticed this. Anyway, the price was competitive and the service was super.

Did all required work in basement utility room satisfactorily, was a tight fit for larger water heater but barely fit in old water heater space. New water heater works fine and passed inspection.

We have been using them for 17 or 18 years. They are dependable, punctual, and their service is outstanding. We have a yearly maintenance agreement with them. We will continue to use Brown's Heating and Cooling.

I would recommend them to others. I think the last time they came out they charged $50 to come out and then it was $150 altogether for everything. I like that the employees are really nice and very friendly. They did some work for us one year putting in some extra things and I felt they were real honest about what we needed to get the heating better downstairs. The guy that usually comes out every year and services the furnace told us that some people would tell us that we need to add a furnace which we had already heard. He told us that we could get the same affect by adding some floor vents. The recirculation of heat was a problem and it has made a tremendous difference. It is the same with the air conditioning and it was about a year ago. I just really like him. I don’t know the owner but they have wonderful employees. I haven’t compared their prices. They may be more expensive. They are absolutely punctual. They are a reputable company and they have always done well.

They are awesome. They are great, they are very professional, they tell you what they are going to do and they do it. They are upfront with prices. If anything is going to cost a little more they tell you why. They are really good. I didn't feel inconvenienced at all. They were really good about covering vents so that dust didn't come in the house. They thought about all of that stuff so they took care of everything.

Very professional and clean. I was very comfortable with them in my home.