Blue Mountain Real Estate & Property Management

Always great service, I have no complaints after almost 9 years of property management. Love the management team: Wayne, Kelly, and Denise you are the best!!!

Very ar·ro·gant! Very Irate! Extreme Poor Communication. The Owner Wayne very rude can't accept that staff has poor communication skills. Will not let you have a peaceful move instead ha·rass·ment while you move with showings. We told this guy we have very limited time we need no more showings only 8 days until moving he's threatening he will still come in. That's called trespassing. Always paid rent never any issue until he can no longer collect funds!

Very ar·ro·gant! Extreme Poor Communication. The Owner Wayne very rude can't accept that staff has poor communication skills. Will not let you have a peaceful move instead ha·rass·ment while you move with showings. We told this guy we have very limited time we need no more showings only 8 days until moving he's threatening he will still come in. That's called trespassing. Always paid rent never any issue until he can no longer collect funds!

Things were okay, we didn't have too much interaction with them, until it was time to move out. The few times that we needed repairs they were done within a few days. I was charged a late fee, of $50, one month. I called to ask about it, seeing that the check had cleared my bank BEFORE the end of the previous month, clearly not late, but they wouldn't remove the charge, so I had no choice but to pay it. Then it came time to move out. We are military, we don't get to chose when we move, we are told, and sometimes that changes with very little notice. We had a general idea of when we'd be leaving, but no real date. The way their contracts are set up is very h****** military families. We gave notice as soon as we had a solid date. It was not on the first of the month like their contract said, but on the 17th, it was nonetheless 30 days notice. I was told they won't prorate the rent because we didn't give them notice from the 1st of the month. My hands were tied, I couldn't give them notice, cuz we simply didn't know. Had we given notice and they rented the house and had a tenant ready to move in by the first we'd have been homeless, I expect nothing less from this company. So were out over $200 in rent that we wouldn't get back, whatever, at least we wouldn't be homeless. Mind you, they will let you move in in a middle of the month and just prorate your rent then....but not when you move out. Then we had to pay the utilities for the ENTIRE month, even though we had moved out, and they were the ones using the utilities in the house...cleaning carpets...Strangely enough, just the water, because the power and gas forward my bill and took our name off of it when we moved out but the water won't, they will shut the water off, which I should have done so I wouldn't be responsible for bills when I wasn't living there. I am utterly disgusted with this company! I have been a homeowner and a landlord, I thought I knew how things worked....30 day notice is 30 day notice, no matter when it is received. Not so with them. We have rented many, many homes..you know, military...this is the first time I've ever encountered such problems. I should also mention that the house we moved into was FILTHY when we moved in. Dead mouse in a bathtub, dried pee on toilets, food spilled in the fridge, carpets dirty, dirty walls, damaged floors, things left in the house, dog poop in the yard....I could keep going, it was so grose! Our household goods arrived 10 minutes after we arrived at the house. I called the office and they couldn't get anyone out that day to clean, the best they could do was the next morning. So of course that left me cleaning, cuz I couldn't let my kids use dirty bathrooms. I cannot live in filth, especially someone else's filth. And we had no choice but to unload our things into a dirty house. It was the owners that had moved out just before we moved in and they don't check homes when owners move out. I would never, ever, recommend this company to any other military family.

Total and thoughtful care of my property and good relationship with my tenents.