Bennett'S Total Home Comfort

After getting completely screwed over by another well known company, we called Mr. Bennett and thank goodness for that!!! After what would have been a several thousand dollar repair, Mr Bennett came over and fixed part of the problem and will be back Friday to finish and quoted us at about $130. Very honest, kind, and intelligent. Apparently not qualities that every company has. Will use Mr. Bennett for all needs he is capable of handling.

It didn't go at all. Mr. Bennett arrived on Saturday morning after not scheduling my job for over 2 weeks. Then it was rescheduled from Thursday, May 30th, to Friday May 31st, then finally to Saturday June 1st. By text, Mr Bennett had quoted installing a heat pump for $200. When he arrived he asked several questions that gave the impression that he thought we might not need the heat pump installed. I told him that we did. He then said that the wall mounted bracket I had purchased to hold the outside condenser, "would need to go in some strong wood, but he would suggest putting it on a concrete slab". We discussed it and then I said ok. I was texting Amazon in order to return the wall bracket when Mr Bennett left to go get concrete to pour a slab. While he was gone, he had his wife call to tell me the cost for the slab and for the electrical for the heat pump, which I found a little strange. I called Mr. Bennett to discuss the additional cost and he did not answer. He returned to our home and then refused to do the job. From the time he walked in our door, it did not seem that he really wanted to be here. I feel he should have discussed how to mount the condenser unit before we had an install appointment. Then he, and I, would have been aware of what needed to be done before, or during, the job. I found his reaction to my questioning the additional costs, and his subsequent refusal to do the job highly unprofessional. I believe that he simply had other jobs he would rather have been working on and I was just an aside that he wished he hadn't agreed to do. I found his entire demeanor over my questions odd, and I would not recommend him or his company. He stated that, "people who know me just tell me to 'do the job' and they pay for it". I assume that means no one has ever questioned his cost. When I did, I found that he used it for an excuse to back out. I think he underestimated this job and just didn't want to do it. He stated that we "wasted hours of his time", but due to the delay in his scheduling, I have lost more than 3 weeks when I could have found another company to do this. Next time, Mr Bennett, if you don't want to do the job just say so.

1015 Vondelpark DriveColorado Springs, CO 80907 I had another company come out to service my furnace. They insisted that not only was this furnace bad (because it was emitting carbon monoxide), but a smaller one I had in another room, was also beyond repair. They stated that the smaller furnace had 2 ppm carbon monoxide being emitted and shouldn't be used. I later found out that they tested it when it had just turned on, which should never be done AND that 2ppm is totally acceptable. They went so far as to send a Unsafe Condition Report to the utility company (they told me they wouldn't send it if I got it taken care of, but sent it right away anyway). There bid was $2500 for a new (wall) furnace. Other companies came and bid similar high amounts (up to $2900). None of the 5 companies even suggested they might be able to fix it! When I called Michael he said right on the phone "I bet it just needs a good cleaning." And, offered to come clean it and not charge me if the problem wasn't fixed. He came out, did a very thorough cleaning (it as VERY dirty) replace a few parts that had worn out and charged me only $420. He was very interested in if he was providing a good service and asked several times for feedback. I will definitely use him again and will question what I am told by other companies!