B & L Plumbing Inc

WISH I COULD GIVE NO STARS!! Company is unethical and way overpriced. Was supposed to fix drain line. Plumber told my wife that we would have no hot water if he didn't install double valve on line to sink and dishwater. She has no idea about plumbing. Anyway, they weren't even supposed to work on water line. He installed about a $20 part that took him about 5 minutes (it was only 2 brass nuts). They charged $182.70. He could have just put a cap on dishwasher line until dishwasher was reinstalled. Cap is about $2. Tried to talk to owner twice and have been getting run around. DON'T USE THEM, THEY ARE GREEDY AND HAVE NO CUSTOMER SERVICE CARE.

Don’t use this company. After having them service my property in November of 2022, it is my opinion that this company does very shady work, overpromises and under delivers, tries to overcharge you and take advantage of you, bully you into paying the ridiculous prices, and feels just overall unethical to me. I will say the service manager Chelsea is the only highlight of this…again, just my opinion based on the service they provided me and how the technician tried to take advantage of me. I could write a three-page review on this, but I will keep it somewhat brief. I called in and requested an appointment for an issue that Colorado Springs Utilities said was an inside plumbing issue that I had to get a plumber for (CSU only fixes their equipment leading up to our equipment). CSU told me what part was needed and I looked it up. When I called B & L Plumbing to schedule, they scheduled it for me and told me there was a $139 trip charge and the part needed would be about $368. Again, I had already researched the part and found that the price at Lowe’s was $18.85 and the price at Home Depot was $34.97, so B & L is way overcharging. I get that they have to make money, but to price-gouge somewhat $368 for something that retails for $18.85, that’s absurd (and in case you are wondering how I know that, I confirmed the model number on the part(s) used and it matches Lowe’s and Home Depot exactly. So I asked the B & L Plumbing person, “what if I provide my own part because it’s less expensive for me to buy it”, and she told me I would only pay the trip charge and that covered labor up to an hour and after that, it would be billed hourly. I said okay, that’s fine. So they came out, and the tech that came out was Kevin. Let me start by saying, he smelled very strong of nasty cigarette smoke, like so strong that it was nauseating and overwhelming. He was rude and not respectful at all, not to mention having a very foul mouth (not professional when we have two kids nearby). I showed him everything, gave him a summary of what needed to be done, and gave him the parts that I got and he said they would work fine. It took him 48 minutes of labor, and when he was done, he did ask me to test it. I noticed he mounted one of them crooked, but I tested the faucets. I also noticed that one part that he said he replaced looked old and rusty and not like what I bought, and I asked him to leave the old one with me, and he paused and said he would, but he didn’t, so I don’t know if he actually replaced it (Chelsea later assured me he did and he just forgot to leave it). Then he tallied it up and he said I owed him $858 and change. That was absurd. I explained what the scheduling person told me and I told him that was more than if they just provided the part and installed it and he told me yes, that’s how they price it. He tried to bully me and he felt somewhat threatening to me, so I asked him to call his dispatcher I talked to and he said no because she doesn’t know what she’s talking about. Then I asked him to call his manager, so he did. While taking to his manager, he got angry that I wouldn’t pay the $858 that he was trying to extort out of me and left with some more very foul language. I sent an email to the company and the owner (Larry Weiker, who was unavailable from what I was later told). The next business day, I did talk with the service manager Chelsea Boggess and she was the only highlight of this experience. She still tried to get the full amount out of me, so I calmly explained this to her and explained my dissatisfaction, so she dropped off $100 and change, then after a long detailed discussion, she said she would go down to $650, so I finally agreed to that because I didn’t have to time to have a legal battle with legal counsel in the midst of moving, so I said that was fine and settled it. In my opinion, they absolutely overcharged me, took advantage of me, and were very unethical. Afterwards, I ran this by another plumbing company and was told this should have cost no more than $200-$400 at the absolute most since I provided the parts. Chelsea did send out another tech to fix what Kevin installed crooked. So my rating on Chelsea is a B+ to an A-, and my rating on the company in general is an F. Chelsea seemed genuinely interested in working with me and apologized for what happened with Kevin. Anyway, in my opinion, I would suggest looking elsewhere for a plumbing company and don’t ever use these guys for anything…ever. If you have a complaint, ask for Chelsea.

No work done. Had to pay the trip charge witch was $69.00 Was Insulted by the estimate i was given for approx 1 1/2 hours work $975.00 that's including a $20.00 first time customer coupon. Usually I would do work myself but was pressed for time but ended up doing the work my self anyway. My cost $15.00 I feel if I was a person who did not know anything about plumbing I would have been totally taken advantage of. I will never use or recommend B&L Plumbing to any family or friends.

Donnie came out to install new faucet. Was very professional and friendly. Was honest and up-front about pricing. Did a fantastic and timely job.

The service professional was very good at informing me of the situation and process.

I had a leaky kitchen sink that I had already fixed before Thomas (B&L plumber) showed up. He checked as I requested, and said it looked fine. He also secured my garden hose faucet in the garage with two screws since it was loose. I also asked him to take a look at the toilet in my master bathroom; it would occasionally start running for no reason throughout the day and overnight. Thomas said that it was leaking from the tank into the bowl (no external leakage) and that replacement parts for my nice Kohler toilet would exceed $525, and that he could replace it with another Kohler for $490. Cool, saved me a few dollars, right? He called someone to deliver a new toilet, and while that was being delivered, he removed my original toilet - did a very nice, clean job with no mess at all in the house, but at this point, I needed a new toilet since my old one had vanished into the truck. The new toilet, when it arrived, was a lot smaller than my original Kohler, and it was NOT a Kohler toilet - it was a Sterling Windham toilet that looked like something that would be used in a grade school bathroom. I checked on-line, and the same toilet was available at Lowe's for $99. WHAT??? So, I called B&L to find out what was up with this. [btw, Sterling is a Kohler subsidiary. In 1984, Kohler Co. acquired Sterling for two reasons: it provided a foundation on which to build a mid-priced, full-line plumbing brand, and it gave Kohler entrée to sales through retail stores, a distribution channel that was beginning to grow rapidly.] I spoke with Chelsea two days later (nice person, not rude at all, and trying to be helpful). I had left a message the day after the install regarding the high pricing, and Chelsea called me back the following day. She said that the toilet had been purchased from a plumbing supply house (she wasn't sure which one) and that it was a higher quality than the $99 toilet at Lowe's. She made some references to brass/copper fittings vs cheap plastic that would be in the Lowe's version. I asked for the name of the plumbing supply house so I could call and find out the cost of the toilet to B&L, but she wasn't sure which one and said that I would be happy with the toilet for years to come. Thanks, Chelsea, for your help, but I really would like to know how much you guys paid for this toilet because I'm still not happy with the cost. Overall, nice job by Thomas, the plumber who came to my house. He called before he showed up, got here a little early, and spent about two hours, although at least 30 minutes of that was waiting on the toilet delivery. Nice job by Chelsea over the phone, but she needed to provide a bit more information. Big Thumbs-Down for B&L pricing, which was extraordinarily high for a rather cheap toilet. Until they can prove to me that my new toilet cost them more than $300, I'm not happy. Really not happy.

I love how responsive this company is. Saturday evening, a beer bottle got partly ground up in our disposal. I called B&L and talked to Brad who tried to help us unjam the disposal using the key and the re-set button. We were unsuccessful trying to do-it-ourselves, so Brad scheduled a service call for Monday morning. Nick, the technician, called to let us know he was on his way and arrived within the time frame he gave us. He wore booties when walking through our house and did a very neat job of cleaning the glass out of the disposal. We have used B&L before and like their great service. I'm sure we'll use them again in future, but I hope not for another beer-bottle-glass-in-the-disposal situation.

Wonderfull Company ! Our repairs were done in a timely, fair, honest and in a professional manner. Would definitely use B & L Plumbing again!

When I called B & L Plumbing, I told her it wasn't an "emergency" appointment because there is a second bathroom in this house She gave me a appointment window of 10 a.m. --Noon which was fine with me. Tom, the plumber, called me around 10:45 am and he arrived around 11 am. He was very informative and answered all of my questions. When Tom said the old toilet tank had a fine crack in the bottom of it, I asked him if he could install a whole new toilet, so that I wouldn't have to worry about water leaks again. So that is what he did and I am very pleased with the service.

VERY RESPONSIVE, OUTSTANDING WORKMANSHIP AND WENT ABOUT AND BEYOND IN ANSWERING MY QUESTIONS AND PROVIDING ADVICE AND OPTIONS. WOULD DEFINITELY USE THEIR SERVICES AGAIN AND RECOMMEND TO FAMILY & FRIENDS.

B&L was the only plumbing business that took our emergency as seriously as we did. We had called three other plumbers before B&L with no return calls or being told that we'd get a call back with an appointment time. Nick arrived right when the dispatcher said he would and he even called ahead when he was on his way. The service was completed quickly, cleanly, and professionally. B&L has won us as clients for life!

They showed up on time and took the faucet apart and said it was garunteed by Mohen but the labor is not which seemed fair. Ivy the way this is the kitchen sink pretty important for a family if 5. He said they needed to order the part, my wife said we have the same sink in our mud room could you use that one for know so the kitchen would be operable so he switched the part and made the kitchen sink operable. Well we have never heard back from them to this day. We would still be waiting. The biggest joke was the repairman said when the part came in it would be another 170.00. We'll guess what they treated us like we were not important. Good luck if you use them. Still waiting for a call.

I had two other plumbers come look at it and they said two different things. These guys are probably the top plumbing company in town. He ended up telling me that there is a structural problem after doing an assessment. I was happy that they didn't try to scam me. He gave me the name of a subcontractor who could fix this particular problem. I've worked with some of their subcontractors and they did a great job. They were prompt, honest in their assessment and that's all I can ask for.

Technician was very prompt and professional. Explained what caused the flooding and fixed the problem.

I called Band L at 2pm on a rainy day with a pretty demanding timeline of needing them by 4pm the same day. Not only were they able to meet me at the house on time (I was in the process of buying and having multiple inspectors come that day), but they called me on my cell phone and asked if they could come earlier at 330pm which fit even better into my schedule that day. When they arrived, they quickly went to work removing the basement toilet to access the pipes to the sewer tap and get me the video I needed. They even called me into the bathroom to watch as they worked if I wanted and let me sit in on the video feed and gave me a and quot;play by playand quot; of what I was seeing on the screen. They found a minor root infiltration, and some low spots of water collection, but nothing requiring major repairs. For only about 150 bucks and a superb response time and even the toilet removal and replacement without damaging anything and keeping a clean site, I will recommend these professionals to anyone and everyone that needs prompt, courteous plumbing services. Will definitely use them again.

i bit on the expensive side.

The service was okay. They had two guys doing the work.

The worker repaired and replaced the faucet with a freeze proof one. He had to cut through drywall in the basemnet to get to the faucet. After the work was done he told me how to insulate the area around the pipe and advised me to leave a vent so the house heat would radiate up to the area in the future. I made another appointment to have an inside faucet for my irrigation system replaced. Overall I was very satisfied with the service.

We had a rental home basement flood due to an old water heater that rusted out. B and L was contacted by our property management company to remove and replace the water heater, which they did. Two days later the basement flooded again because the fittings on the water line were not properly tightened when it was installed. A technician was sent out promptly to correct the error. The bill we received was very general and it took multiple requests to obtain additional information. The cost of the water heater was not listed but after we called to find out the manufacturer and model we found the average retail price to be $517. We were charged more for the permit than a permit costs and were charged for two CO2 detectors when the current ones were less than 2 years old and did not need replacing. We were charged for re-venting but aren't even sure what or if anything was actually done. We were not given time or cost of labor despite multiple requests. When called for an estimate for a water heater replacement estimate, after we received the bill, we were quoted $1510, which is also the approximate cost quoted by other companies. We have not received any reason that explains why our bill was $900 above the norm. The service technicians were prompt and polite but the office staff was unhelpful in resolving this problem. I find it hard to believe that this company has been a and quot;Best of Springs Winnerand quot; for 2012 and 2013 with the experience that we had. My sister and I are joint owners of this property. She is local to Colorado Springs. My son lives in the home where service was provided. I am submitting the review as the member of Angies List from another area. Update: When the owner received our letter of concern he immediately called my sister to make it right. Apparently he has had some staffing issues that have been corrected since our experience. He was professional and apologetic and adjusted the bill in a more than fair manner. Based on his response, I upgraded our previous rating from a D to current. Obviously the owner cares about his company and his reputation. Because on his response, we would recommend Band L and use them again.

We've used them 3 times. We liked the technician and he was nice, but it boiled down that he didn't do the hose quite right and it caused a backup and huge leak. We had to have $5,000 worth of flooring replaced because of it. I've been meaning to call the company about it because I don't know if they know. All he needed to do was loop the hose on the dishwasher and he didn't do it. He was an older guy and he should have known to loop the hose. We don't think we would use them again. They did come and help us right then and there with the overflow. We didn't compare their pricing.

It went very well. Larry identified where the problem was accurately and minimized any additional damage. He was professional and completed the work necessary in 1.5 hours.

We originally used Band L Plumbing because they were the ones contracted to do the work for our home warranty, but they have made us lifetime customers! They sent out a service tech to look at our water heater, and he told us that the bottom was indeed cracked, so the next day, we had a brand new water heater installed. They were on time, got the heater installed and did a great job cleaning up. They also provided me an and quot;oopsand quot; card good for a free water/flood clean up service so our carpet wasn't ruined. A few days later, we were still noticing water on the cement floor. The same tech came out again and spent about an hour looking for the cause. He even tested the water pressure coming in from the city. He adjusted the tank pressure and told me if it happend again, to call immediately and he would be back. I called the next morning, and he was back that afternoon. We finally ended up installing a thermal expansion tank, and we haven't had any problems since! The techs were always friendly and knowledgeable and the office staff was very helpful and courteous. I HIGHLY recommend them!!

We have a home warranty program that we use, and when we had a plumbing leak on Saturday we called them for help. They put in the service call for us to Band L and we had a call back within a couple of hours. He put in the service request for Monday and we had a prompt call Monday scheduling service that day. The plumber was very professional and even arrived early. They quickly determined the problem, explained the issues and had the repair done within 30 minutes.

We noticed water coming out from under the stucco when the outside water spigot was on. I was able to get an appointment with Band L within a day or two. The plumbers identified the location of the leaking pipe, cut a hole in the ceiling of the room below the pipe, replaced the pipe and spigot, and installed a vent cover over the hole in the ceiling (allowing some warmth from the room to prevent the pipe from freezing and splitting again - hopefully). The workmen were very neat, putting a drop cloth on the carpeting under where they were cutting into the drywall of the ceiling.

I initially contacted Band L for an estimate to install a whirlpool tub and rough in for a master bath renovation. This included plumbing the tub and dropping into the frame that I built, control and diverter valve for the shower, supply and drain for the vanity and relocating a vent. Unfortunately, at the scheduled time no one showed up. I waited 30-minutes and called. I was told that an emergency call had come in and no one was available for my appointment. I understand that, I didn't have an emergency, what irritated me was that Band L didn't bother to call me and let me know. I rescheduled and the owner came (on time). He was very friendly, explained how the work would be done and gave me ideas on how to save money on materials. The work was completed in one day. The poor plumber, Ty, could barely talk because he had a nasty cold. He worked well, cleaned up after himself. The installation passed inspection with no problems. It started badly but ended well.