AUSTIN BLUFFS LIGHTING

Selected my lights... they were helpful. Reviewed the initial invoice, not correct... but that is what a review is for. Ordered the lights. allowed 4-6 weeks before builder needed them. When the builder called for them, the only lights available were the ones that were in the showroom. Two weeks before closing builder informs me that ABL informed them two of the lights were on back order until the 3rd. We closed on the 10th, lights still not installed by ABL or made available for electrician. Contacted ABL after we moved in to set up install. Informed no light delivery was pending all lights had been delivered. I corrected them and said no, the situation was... I was told they would call back, no call back. I called again, left message, no call back for 2-3 (business) days. They stated they figured out the problem and warehouse would call to set up an appointment. TWO WEEKS LATER --NO CALL! So I called back again to be told the missing shade from the laundry room light fixture was unavailable so they decided (not ME) to hold off installing the pendant lights in the foyer/hallway... (Seriously, who really needs to welcome people to their NEW home with nice light fixtures... garage socket lights are perfectly fine!) .... I was "professionally angry" and calmly let them know that would be not be acceptable; and I got to say they were shocked that I didn't want the garage socket fixtures in my foyer/hallway for one more minute. REALLY?!?!?!?! I was told "Tamara" would call and set up an install appointment. To her credit, she did, I missed the call... and a week later I still haven't gotten a return call back! I really wish I had seen the other posting concerning this mismanaged company. I have never written an online complaint or filed a BBB complaint, but for these guys I felt it was needed! I did a lot of our light fixtures shopping at Lowes and Overstock.com <--- Love them both! I just want my relationship with this company

EXTREMELY POOR