Around The Clock Sewer Drain & Plumbing LLC

They were responsive, punctual, communicative, and professional. A great experience from start to finish. Their technician was professional and competent. Their office was efficient and very pleasant to deal with. I would highly recommend.

This was a project I probably could have done myself, but had no time. I pushed the first plumber on another offer to remove and install four bathroom sinks in two hours. I thought I would throw them a bone with this job. I really appreciated the quality of work performed and the professionalism provided. Keep up the great work!

Communication is a problem with this company. I had to call to make the appointment even though I had all the dates available on the signup. On Monday the day of the appointment, I had to call to check on my appointment which was 10-12 at 11:40. They said they would be out there shortly, but I had to call back again at 1:15 to cancel( outraged) -a waste of my day off. Setup the appointment for Friday for 8-10 but, yet again I called they had my name down but, didn't have a time for me. They did dispatch a technician right away and he accomplished the task of replacing an outside hose bib and line in a timely and professional manner.

work was done quickly and effieciently

The provider performed no service. I purchased a service through Angies List, I have been billed, but they have never contacted me to do the work and have not returned my calls

The plumber that they sent, did not know how to install the dishwasher, took more than 2 hours, I had to keep going to Home Depot to buy parts that he needed, in the end, it wasnt set up correctly. We fortunately got new flooring installed and the flooring contractor had to reinstall the dishwasher which was not set up correctly. The newbie plumber was very nervous (I assume because he didnt know what he was doing) and also left a nice giant mess. I wanted to wait a while to leave a review because I didn't to get this guy in trouble, since setting up new appliances is not his forte. I just feel that this was a waste of $.

I would not use these people at all. After i I scheduled the service and appoint over AL it was a couple of weeks before I had to reach out to them regarding the service i had paid for already. They missed their first appointment and I had to call them at the end of the two hour wait window and they had forgotten about it. We re-scheduled and they missed the second appointment again. When they finally showed up on the first appointment someone showed up, looked at the spicket and them had to leave our house to get the replacements spicket. It works now, but they defiantly replaced it with the cheapest one out there on the market. I will not use them again!

It is not what they did it is what they did not do. I paid upfront through Angie's list for a special and they never contacted me. I contacted them to get a refund that has never shown up. When I called to get eh refund the person on the other end of the line was rude and I had to explain why I did not want their service after they did not bother to call me 30 days after the appointment was set. I had to call someone else to fix this problem.

They were friendly, pleasant, and on time. They refused to guarantee the work provided.

I paid for the replacement of the spigot. The plumber spent too much time trying to fix the old one first.

Went great! Stopped the flooding in the basement.

Overall okay. The plumber at first thought the spigot piping was the sprinkler piping and he went to the store and came back with parts, as it turned out, he didn't need. Once he found the right pipe, it was very quick.

After a hiccup in getting a response from the deal, everything went just fine. The toilet works great!

I have to say that this was the first time that I had such a horrible experience with a company on Angie's List that it makes me question the integrity of the Angie's List mantra. Now I look at promo ads that Angie's List emails me with a heightened level of scrutiny and caution. So here goes what went spectacularly wrong. First when I booked the job with the company, the receptionist said they would honor the Angie's List price without the need to go through Angie's List company. That was the first red flag that went off. Later on the owner would say that this was a new employee and it was a good thing I called back with the Angie's List confirmation number because the receptionist did not take down my phone number correctly. Next I was promised a morning 9-11 appointment but the plumber arrived at closer to 1:00 that afternoon. The plumber tracked in on my flooring's hard surfaces and carpet what looked like something unmentionable from his last job. He even had it on my storm door's locking position where we use our fingers not our feet even though it's at the bottom of the door. The plumber then chose to remove our toilet where we had an occasional plugged up toilet over the years, but he did not have the hardware to put it back in so off to the hardware store he went. The job took much longer that he anticipated because of the faulty equipment he came in with. Apparently the on/off switch he used was going bad. Not even a week later the toilet plugged up not once but twice! Another week passed before my wife told me the news. I called the owner Whitney Houston and she said she would have the plumber come back on Saturday from 10:00 am to noon. I waited until 12:30 when there was no call and no arrival of the plumber. Unfortunately, I could not get a hold of a live person which went to voicemail...which the mailbox was full so no way to leave a message. I waited another hour and finally got a hold of the owner Whitney Houston and immediately I was met with a defensive attitude and she did not wish to stand by their work. She gave me lame excuses about her personal medical issues which out of respect for her privacy I will not discuss but it had no bearing on the business's performance. She then even went so far as to accuse my wife of using too much paper products. I assured Ms. Houston that my wife does not wrap her hand with toilet paper to the point of the size of an oven mitt. Whitney told me that she "did not appreciate having a guilt trip placed on her". (Are your freaking kidding me?!?!) Amateur! Whitney also went on to say that the work invoice clearly states no guarantees which falls under drain cleaning in the fine print. Of course that fine print was presented to me AFTER the work was completed. She stated more than once to me this would be the third time she was sending me a plumber back which I had to repeatedly reminded her she has not. (Do these people not keep record history of the work done and the contacts made in this millennium?) She would rather shoot from the hip and play a poor attempt of poker bluffing rather than doing the right thing and send someone back to correct the issue. I should not have to pay for work that was not done correctly in the first place either by the plumber's technique or the faulty equipment used or a combination of the two. Whitney went on to say I would have to pay more money to correct it if needed which I told her there was no way I would do that. I did not get a deal for the original job since the plumber told me the video only shows the problem not cure it. I told him to cure it. He said another $50.00 for now a total of $155.00 would solve the problem. How is a homeowner able to know what is needed? I have to trust the company's staff for the best recommendation. I feel like I 'flushed' my hard earned money down the toilet. At least then I could have not one but two wasted Saturdays back to doing other things. So eventually Whitney said she would have the plumber arrive within an hour last Saturday 8/22/15. It's now three days later and still no call or arrival. I give up. I'm out the money and got brain damage in the process. So I highly endorse and recommend this 'company' if you don't mind the following: Late or no arrival of the promised date and time windows. Unspeakable things left on your flooring and door handles Illegal dumping of contaminated waste on the street in front of your home Bait and switch tactics Brain damage from excuses of amateurs Integrity issues from not abiding to the terms and conditions of being a member of Angie's List But if you DON'T want any of that to happen then look elsewhere.

Purchased on Angie?s list . ?$110. For Sewer Rodding and Televising, Plus Drain Cleaning?. Ad states this is for 75 feet, and since I know mine is longer, I called to inquire of additional cost per foot. I was told there would be no additional cost because ?It?s an Angie?s deal?. I have an outside clean out on my sewer line. Worker ran inspection camera to city main. It?s a clay pipe and there were some roots intruding at joints. He never could get camera to go towards line that runs to house, although other providers have been able to do this in past. As the drain is running slow, he suspects level in city main is high and suggested I contact city. I then asked about using rotor to clean out roots at joints and he told me this was not included, cleaning was not included, and this matter was not resolved. So there was some kind of miscommunication I guess. Anyway, not a good service, as could not fully inspect line and did not include cleaning. First time I have give negative review on Angie?s.

I called at 2:30 pm and spoke to Whitney, I explained my situation and scheduled a technician with Whitney to be at my house between 4:00 pm and 6;00 pm. Whitney informed me that they would call me prior to arriving. No one ever called and no one ever showed up. I read previous reviews that stated there were communication problems as well; however, I gave them a chance. No show and no phone call. I would not recommend Around the Clock Sewer and Drain to anyone.them to anyone

No reply from the business after I purchased the Angie's Deal.

No problems at all. In fact they gave us a senior discount on top of their $99 special.

The worker was on time and had an upbeat personality. He was enjoyable to talk with and was very knowable.

Cleared the clean out and snaked the entire pipe from the house to the street. The clog, which had been "fixed" in November and recurred in February, has not recurred.

He was a wonderful service man and really excelled at all around knowledge.

Replaced the seat. Stopped the leak. Quick and easy.

They did a great job. If I had someone with a similar problem or plumbing issue, I would contact them or refer them. They were very prompt- they got out right away.

I called at 11:30 to make sure that there was no mix-up and that the plumber was still coming. I was told that, yes, I was the next appointment. When the plummer did not come, I next called after 12:30 and was told the plumber was running late. I called a few more times, and received very polite and apologetic replies, assuring me he'd be done in 10 minutes and on his way (later, that went to 20 minutes), but finally after 2:00, my Realtor couldn't wait any longer and I had to cancel the appointment (and find another plumber). The plumber did have an excellent excuse for not being able to come: a new part had failed on him. But I don't understand why no one called at 11:00 or 11:30 or noon, etc., to say that things went wrong and offer to reschedule or to set a time when he was confident that he could be there. After losing 3 hours of my day an 4 hours of my Realtor's, I was not offered any incentive to give Around the Clock another chance, such as a discount. Around the Clock came highly recommended, and I expect that they do excellent work. But be warned that the communication is not so good regarding arrival times. For me, that is a deal breaker.

the technician arrived at the promised time and used a machine to snake out the sewer. after determinined that everything worked, he cleaned up and left. my "b" for professionalism is because he could have cleaned up a bit better