Aqua Tech

The upholstery on our boat engine cover and rear seating area had become weathered and cracked. It's an older boat and we didn't need anything too special just wanted it fixed so it could be used as normal again. Butch took it all apart and salvaged all the foam he could and put it all back together with new covering. It looks great and should be fine getting trampled on all summer. I have no worries that if should any problems arise I can reach out to them. As a bonus I also left my Jeep top that I had torn a corner apart on. That was expertly put back together too for a reasonable price.

We recently had a new cover for our hot tub made by Aquatech in Colorado Springs. We chose this company because their advertisement asserts and quot;We will exceed your expectationsand quot;. In this case our expectation was that the new cover would be equal in quality to our old one. During the measuring visit I told Mr. Baker, the owner, that we didn't want tie downs included. When he asked why I told him that we had such winds here that it was necessary to use a strong rope and a heavy rock to make sure the cover wouldn't blow open / off. To our discredit we did not ask how strong a foam he used or if there was a choice. The cover was delivered and looked well made and appeared to fit well. We put our rope and rock back in place. A day or so later when they were removed to open the tub we noticed that there were two obvious dents in the foam/cover from the rock. Note here that this rock had been on our old cover for years and had never dented it. We then also noted that we could easily dent the foam with finger pressure. When the cover was reclosed we noticed that, for roughly 1/3 the length of one end of the tub, the cover did not close down tightly. This allowed a gap thorough which heat and water could escape. Note here that our old cover had fit tightly from the beginning. We allowed a week to pass thinking the cover might settle down. That didn't happen. Additional examination showed that I could reach out to the center of the tub and just by firmly pressing there the cover could be easily bent. Again, not so the old cover. (Note that the old foam was nearly 18 years old.) We felt that a heavy snowfall would likely break the foam. I called Aquatech to voice my concerns: 1. the foam was denting where the old one hadn't 2. we didn't believe the cover could support a heavy snow load and 3.the cover was not closing properly. Mr. Baker suggested that we let him install tie downs to make the cover stay down and a strap to keep it from blowing open. I reminded him that our past experience had shown that the wind would tear off a tie down strap. We also felt tie downs to make the cover fit well shouldn't be necessary if it were made properly. He never acknowledged it was possible his product could be at fault or that we had valid complaints. He only insisted his tie down / strap remedies were all that he could offer. He also asserted that we were misusing the cover and that we shouldn't expect the rock not to dent it. We felt that his remedies were not addressing our concerns nor did his product even meet our expectations and asked that we be allowed to return the cover. He grudgingly permitted that but then charged a and quot;restockingand quot; fee of $170.00 that was nearly 50% of the $370.00 purchase price even though the cover was in like new condition with the exception of the above mentioned dents. After all it was only in use for 9 days. We feel we were not treated fairly and that Aquatech stands so far behind its product that any that any assertion they will exceed your expectations is not valid.

He is like a master at what he does. He does an excellent job. Everything is just super easy and extremely well-crafted.